(This was during a HUGE power outage in New York. The entire city was out of power.)

Me: “Thanks for calling, my name is [My Name]. How can I help you?”

Customer: “My TV is not working.”

Me: “Okay, what’s it doing?”

Customer: “It won’t turn on.”

(I notice that the customer is in New York.)

Me: “The power is out through your entire city.”

Customer: “But my TV won’t turn on.”

Me: “Right, your TV runs on electricity, and won’t work without it.”

Customer: “I just want to watch TV! Why won’t it turn on?”

Me: “Can you go to a light switch and see if that works?”

Customer: “That’s not why I called! I want to watch TV.”

Me: “Without power, you won’t be able to watch your TV.”

Customer: “Then fix it!”

Customer: “Excuse me, but can you please take a look at this pizza here?”

Me: “Uh… well, that looks pretty delicious to me.”

Customer: “It looks very lumpy.”

Me: “Well, it’s a pizza, and you’ve chosen some pretty lumpy toppings there.”

Customer: “Well, look here how all the toppings seem to be all on one side.”

Me: “Is that a problem?”

Customer: “Yes. It’s uneven.” *stares intently at me*

Me: “Well, sir, my grandmother’s cookies look about like that and they taste absolutely delicious every time she makes them.”

Customer: *laughs and leaves without further complaining*

(Phew!)

(It was an hour before closing, and all of us were very tired; the manager included.)

Me: “Hi, how may I help you?”

Customer: “What does the chicken sandwich look like?” *points at a picture of it*

Me: “It looks just like the one in the picture, ma’am.”

Customer: “Are you sure? How long have you been working here?”

Me: “Yes, ma’am, I’m sure. I’ve been working here for over a year.”

Customer: “Well, um… I guess I’ll get that one.”

(I take her money and give her the chicken sandwich.)

Customer: “This is not what it looks like!”

Me: “I’m sorry?”

Customer: “Get me your manager, d*** it!”

Manager: “Yes, ma’am?”

Customer: “This chicken sandwich is not like in the picture!”

Manager: “Yes, you’re right. The one the picture is over a foot wide and fake.”

Customer: “I will not stand for this!”

Manager: “Neither will I. Leave my employees alone!”

Customer: *starts screaming*

Manager: “You have a happy-go-lucky day now, ma’am!”

Drunk Customer: “Nice hair, man! ”

Me: “Uh, thanks…”

Drunk Customer: “Grow that s**t out, man! Hair farming is not out of style!”

(Two nights later he returns, much less drunk this time.)

Same customer: “GET A F****ING HAIR CUT!”

(You gotta love working late at a gas station in Methville, USA.)

Me: Thank you for calling [Tech Support]. How may I assist you?

Customer: “Yes! Finally! There is something wrong with my cellphone.”

Me: “All right, ma’am. I’ll be more than glad to help you with that. What seems to be the problem?”

Customer: “I can’t call out.”

Me: “Ma’am, it appears that everything is working just fine from both ends. What exactly is happening when you try to call out from your phone?”

Customer: “Absolutely nothing! Jesus, are you stupid! I already told you that.”

Me: “Right… let’s try this: turn your phone off and then back on. Maybe you just need to reset it.”

Customer: *resets phone* “Okay, that’s done… and it’s still not working.”

Me: “This is very strange. I can’t imagine why it would not be working. Try this for me, dial a number out and let’s see if you get an error message now that the phone has been reset.”

Customer: “You stupid little b****! THERE IS NO F***ING DIAL TONE!”

Me: “Erm, excuse me?”

Customer: “How can I dial a number if I don’t have a dial tone?”

Me: “Ma’am, the phone you’re using is wireless. It’s not going to have a dial tone.”

Customer: “You really think I’m that stupid? My last cell phone had a dial tone!”

Me: “I assure you, it did not.”

Customer: “Listen to me, I have been around a lot longer than you. I think I know how to work a g**d*** phone! Who the h*** do you think you are?!”

Me: “Humor me, please! Just dial a number, any number, and see what happens when you hit send.”

Customer: “Whatever!” *presses buttons on phone*

(She has the phone on speaker, and I can obviously hear that the call has gone through.)

Customer: “Well… I… the last… F*** YOU!” *click