(I work at customer service and this lady could not return a lamp because it was past our 90-day return policy.)
Me: “I’m sorry, ma’am, the transaction for the lamp does not show up on your credit card. Has it been more than 90 days?”
Customer: “No, I don’t think so! Try it again.”
(I try two more times and sure enough, the same thing happens.)
Me: “Ma’am, if you bought the lamp more than 90 days ago, it does not show up in our system anymore. We can do a store credit return if you would like, but you would get the lowest price which is about $3 less.”
Customer: “Fine. It was 92 days ago! Now can I return it?”
Me: “I cannot do that. That purchase is not in our system anymore and the computer will only allow me to give you store credit at that price.”
(A long argument ensues and I tell her the same things.)
Customer: “Well, you know what? I’m going to buy this lamp again and then use THAT receipt to return it!”
Me: “Why would you want to do that? You would technically own two and then you’re returning one. It makes no difference.”
Customer: “Then I’ll buy a NEW one and use that receipt to return my broken one!”
Me: “I cannot allow you to do that. I am the supervisor and would have to report that sort of potential activity to our store security and managers.”
Customer: “How did you know what I’m going to do?!”
Me: “…um, because you just told me?”
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