Me: “Thank you for calling. How can I help you?”

Caller: “I’m the number one web developer in Atlanta. I have a client base and I wanted to peruse your products. How do I get to your website?”

Me: “Our website is [site name] dot com.”

Caller: “Where do I type that?”

Me: “In your web browser, sir.”

Caller: “Found it! Is the ‘dot’ in ‘dot com’ a period?”

Me: “Yes, sir.”

Caller: “I typed it; now what do I do?”

Me: “Hit ‘Enter’, sir.”

Caller: “I don’t see that on my screen.”

Me: “It’s on your keyboard, sir.”

(I am helping a caller on the phone who recently had some scanning software installed on her computer.)

Me: “Place the document on the glass and press the scan button on the computer screen.”

Caller: “That is what I did and nothing is happening.”

Me: “Is the scanner on? There should be a light on it that indicates that it is on. Maybe it is not plugged in or hooked up correctly?”

Caller: “Yes, it’s on. I can see all of my other files and folders on the screen.”

Me: “Wait… What do you mean, you see other files and folders?”

Caller: “I see my Windows desktop and the monitor seems to be working like it always does.”

Me: “When I told you to place the document that you want to scan on the glass, are you holding it up to the glass on your monitor?”

Caller: “Yes!”

Me: “That would be our problem. You need to have a scanning machine in order to scan documents. You don’t use your monitor.”

Caller: “Oh. How do I get one of those?”

This story is part of our Terrible Tech Support Calls roundup! This is the last story in the roundup, but we have plenty of others you might enjoy!

Read the next Terrible Tech Support Calls roundup story!

Read the Terrible Tech Support Calls roundup!

Me: “Hello there, sir. How can I help you?”

Customer: “I’m looking for batteries for this calculator.”

Me: “Okay, but just so you know, that calculator doesn’t really need batteries. It has little solar panels right on the front that power it.”

Customer: “Solar panels? I want to use this calculator indoors!”

(A woman comes into my cashier line with a single bag of chips.)

Me: “Did you find everything you were looking for today?”

Customer: “You rang me up last time! Don’t judge me!”

Me: “I’m sorry, what?”

Customer: “You’re judging me! Stop judging me!”

Me: “Ma’am, I was just asking if you found everything.”

Customer: “Stop judging me!” *begins gasping hysterically*

Manager: “Ma’am, how can I assist you? What seems to be the problem?”

Customer: “She’s judging me! She’s going to call my husband!”

Me: “Ma’am, I have no idea who your husband is. I won’t be calling him.”

Customer: “You rang me up last time and now you’re judging me!”

Manager: “What did she say to you?”

Customer: “Nothing! But she knows I bought these chips yesterday!”

Me: “Ma’am, I may have rung you up yesterday, but I don’t recall doing so. I handle hundreds of transactions.”

Customer: “You’re lying! You know I bought these chips and you know that I’ve eaten the whole bag already and you’re going to call my husband! I was going to sneak these into the house so he wouldn’t know I’d finished the bag but you’re judging me!”

This story is part of our Weird Checkout Encounters roundup!

Read the next Weird Checkout Encounters roundup story!

Read the Weird Checkout Encounters roundup!

Me: “Hello, ma’am. What can I get for you today?”

Customer: “Do you have any kosher ham here?”

Me: “No, I don’t think there is such a thing.”

Customer: “Darn it! I’ve been to three stores today, and none of them had it either. My husband’s parents are in town, and they’re Jewish. I wanted to make them dinner.”

Me: “I don’t think Jews are allowed to eat pig.”

Customer: “Duh, that’s why I need to get it kosher, so they can eat it.”

Me: “Ma’am, I don’t think they make any kosher ham.”

Customer: “What about pork?”