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Some Customers Never Change

, , , | Right | August 17, 2023

I work in a movie theater. We have a regular who is always a problem when she comes in. She never wants to get her phone app fixed, never understands how the till rings up discounts and assumes we’re not giving her the upsizes or discounts she uses her points for, and always gets upset with how we make her food orders.

Today, she came in and got helped by my coworker. She was already fussy by the time we rang her up. Due to how our system works, my coworker had to ring up her points first before ringing up her concessions. As she was about to pay, my coworker nicely said:

Coworker: “The till that I am on is not a cash till.”

We don’t have all of them with cash in them every day.

Customer: “You should just give me change from another till.”

Coworker: “No, that isn’t possible.”

Customer: “I don’t understand why not.”

Coworker: “This is not a cash till.”

Customer: “Where does it say that?”

[Coworker] pointed to the sign hanging off the till right in her line of view.

Customer: “Well, next time, you should point the sign out to me!”

She did not upsize her concessions (as she originally wanted), said she was running late, and walked off.

Listen To Your Little Elders

, , , , , , | Right | August 16, 2023

It’s the day after Valentine’s Day, and I’m on the prowl for discounted chocolate. As is typical in corporate-owned stores, they don’t waste any time preparing for the next holiday: Easter.

I’m in the aisle where, in less than twenty-four hours, the Valentine’s Day chocolate has been consolidated to one half of the shelving, and the other is being prepared for incoming Easter.

Down the aisle, a young boy and his younger sibling are conversing.

Younger Sibling: “Peeps!”

Older Sibling: “Yeah, those are Peeps, but lemme tell you a secret….”

His voice seems to transform into the words of the wisest sage as he imparts wisdom.

Older Sibling: “Peeps don’t actually taste that good. What you really want is chocolate. That’s the good stuff.”

Youngest Sibling: “Ooooooohhhh.”

I bit my lip to stifle my laughter. Everyone has their own preferences, of course, but I couldn’t help but chuckle to myself at this kid who was mayyyybe ten years old imparting the wisdom of his many (?) years onto his younger family member for The Best Candy. He knows what’s what, and he won’t let his sibling suffer from disappointment.

H2Oh Sweet Revenge

, , , , , | Right | August 16, 2023

I work in pest control, and I was sent to service a customer’s house. The wife there had a reputation for being very rude. When I pulled up in the driveway, I heard her yelling at one of the lawn workers, and she called him a racial slur. She stormed back into the house, locked the door, and wouldn’t answer it.

My manager called her and convinced her to answer the door. She interrupted me while I tried to introduce myself, and she asked me a lot of questions. It was about half an hour before she let me in.

This was the start of her berating me and talking down to me every month. Our office would call her before I got there, but she would always make me wait outside for twenty to thirty minutes, making me late for my next appointment.

Eventually, we stopped scheduling appointments after hers.

I never applied any pesticide; I always sprayed with just water. This was my subtle revenge.

The One Holding The Broom Is Not The Witch In This Story

, , , , , , | Right | August 16, 2023

I work in a craft store as a front-end supervisor, which means I am stuck at the customer service register all day. What keeps it from being unbearable are the many awesome coworkers I have. One of them, [Coworker], is a fairly quiet and very sweet guy.

One night, it is close to closing time. One of [Coworker]’s primary closing duties is to grab the push-broom and do a quick sweep of the store. This particular night, there happens to be a couple and their two kids shopping just before closing. The mom comes up to my register by herself to pay for their shopping while the dad, presumably, wrangles the kids.

After the mom has paid, she asks:

Mom: “Can I speak with a manager?”

Me: “Of course, but is it something I can help you with?”

The mom gestures in the vague direction where [Coworker] is sweeping.

Mom: “That employee was trying to push my kids with the broom!”

Knowing [Coworker] as I do, I know that is absolutely not something he would do. I also know [Manager] would agree with me, but figure it’s better to have her deal with this ridiculous complaint. She is standing nearby, so I wave her over.

At around the same time that [Manager] reaches us, the dad and the kids also arrive.

Manager: “How can I help you?”

Mom: “That employee with the broom was using it to try and push my kids out of the way!”

The dad’s attention snaps to the mom with a baffled look.

Dad: “What are you talking about? No, he wasn’t. He stood there and waited for the kids to get out of the way so he could finish sweeping.”

The mom’s look immediately switches from offended by [Coworker] to embarrassed that her husband has called her out on her lie. Without continuing the complaint, they grab their bags and leave.

Manager: “Yeah, there’s no way I was about to believe that [Coworker] did something like that.”

Me: “No kidding. At least the husband called her out on it.” 

Hopefully, their kids wound up taking after their dad and not their mom. I don’t know if the mom’s motivation was racism since my coworker is Black, but I am glad she didn’t get away with it.

This Is How You Lose Good People

, , , , , , , , | Working | August 16, 2023

I’m a government employee who works with various contracting companies to develop top-secret software — which is FAR less interesting than it sounds, I assure you. I’ve been assigned to work on a new contract and was disappointed with the company that won the bid for that contract. They tried to cut costs by offering very low salaries, resulting in their mostly hiring newbies with two-year degrees and no work experience paired up with non-technical managers.  

I’ve met some skilled new developers, but if you don’t give them mentorship — someone to teach and guide them, to help with larger design decisions, and to show them how to avoid common mistakes — you’re kind of setting them up to fail. And that’s exactly what happened; they were often behind schedule, regularly had issues with bugs they couldn’t figure out how to fix, and lost ground due to newbie mistakes like failing to properly back up code.

That being said, they got lucky with one of their newer hires. He had no work experience, but he at least had a four-year degree from one of the top-ranked public schools for computer science, and he really exemplified that old saying, “In the land of the blind, the one-eyed man is king.” This guy took over a project and was regularly cited for why that project was meeting and exceeding deadlines. He still made some of the standard “newbie” mistakes — he wasn’t perfect — but he was a step above most of their hires.

This story happened during summer, and the new guy came in wearing shorts and a T-shirt. It’s a common joke that if you need IT help at a company where everyone is wearing a suit, you should find the person dressed like it’s laundry day because programmers and IT folks consistently get excepted from any kind of dress code.  

Manager: “Hey, [New Guy], what are you wearing?”

New Guy: “What do you mean?”

Manager: “You can’t wear shorts. Why aren’t you wearing pants?”

New Guy: “The AC doesn’t work well in our cubicle and it’s hot.”

Manager: “It doesn’t matter. We work right next to the customer here. We need to keep up appearances; we can’t have them seeing you running around in shorts.”

I was probably the most important “customer” working in the same building with this company. I had the most say on whether or not the company got to keep its contract — out of those present, at least. While I had a number of reasons to not support their keeping the contract, I can definitively say that their employee not being forced into sweat-inducing garments was not on that list. As far as I was concerned, as long as his private regions were covered, I didn’t really care if he wore shorts, sweatpants, hot pants, a kilt, a dress, a hijab, or whatever other garments he could think up.

I was tempted to say as much there and then, but I didn’t want to risk undermining a manager in front of his employees. Plus, there are supposed to be some boundaries between government and contractor that I worried I might overstep by interfering with contractor internal matters. So, I resolved to wait until I could catch this manager in private to tell him I really didn’t care what his employees wore. 

New Guy: “Is there some sort of dress code or something? I never saw one. I figured this is better than sweating at my desk all day.”

Manager: “It’s just not something you do!”

New Guy: “So, what am I allowed to wear tomorrow that won’t be so hot?”

Manager: “You can still wear a T-shirt, but you need pants. Maybe you can find some light ones.”

New Guy: “Umm, okay. Well, I guess I could wear some pants tomorrow, but can you please rush them in fixing the vent near the exit so it’s not so hot?”

Manager: “Yeah, I’ll talk to them, but you need to go change now.”

New Guy: “But I don’t keep pants in my car. I’d have to go home, and that’s a thirty-minute drive each way.”

Manager: “I know. Sorry, but you need to get changed.”

New Guy: “Would I get a charge code or something for the time spent driving?”

For those who haven’t had the fun of having to painstakingly record everything you do with various charge codes, this basically translated to asking if he would be paid for the hour’s drive.

Manager: “You can’t legally charge overhead, no.”

New Guy: “But I’ve been here for half a day; everyone has already seen me anyway. Surely I can just finish the day and come in pants tomorrow. It’s not like I’m breaking an official dress code!”

Manager: “That would make us look bad. Just go get changed.”

I could see the new guy stand there for a second, and I got the distinct impression that he was seriously considering refusing. But then, he got a more resigned expression as he apparently decided it wasn’t worth the fight.

New Guy: “Fine. I’m going home early. I’ll make up the time later this week.”

Programmers get REALLY flexible hours, so leaving mid-day was completely acceptable so long as he made up the hours that week.

Two months later, I heard that [New Guy] had put in his two-week resignation. Since he had impressed me, I caught him to speak with him a bit, not just to wish him good luck but to offer to serve as a recommendation in the future, and we ultimately stayed in contact after he left.

This is how I learned that he had been considering leaving his company for a while, having many of the same complaints I had and wanting to work where he could get proper mentorship. However, he had stuck around due to inertia until the argument over shorts and the sudden half a day of unplanned free time at his home that evening. That was the final kick in the shorts to motivate him to officially start his job search. He had found a position paying him significantly better in a place where he would rather live with a (technical!) manager who was an excellent mentor to him.

I’m happy to say that when it came time to consider recompeting this contract, I firmly advised against allowing the current company to keep it, not that it was necessary since their terrible track record with getting quality code released had already damned them. The people who won the contract away from the first company did a substantially better job getting quality work completed.