Unfiltered Story #115179

, | Unfiltered | June 22, 2018

A man comes into the store and needs a 40lb bag of salt and a gallon of pool acid. I put the bag of salt and gallon of acid on a cart and proceed to check him out. After the transaction I ask him if he would like any help out with his items. (I’m a woman BTW and not a petite one at that)

Him: No…….well….yeah can you get one of the guys to get it for me?

I give him a look like did you not just see me reach up higher than my shoulders to get it off the top of the stack, carry it to the back room with it slung over my shoulder, get your acid then put it on the cart? I respond.

Me: I can do it Sir.

Him: I’m sure you can. Get one of the guys for me.

Return Of The Returner: Mysteries From The Past

, , , | Right | June 21, 2018

(I work as a manager for a large chain of craft stores. Our company recently changed the return policy so customers could return anything, not matter what, as long as it was from our chain. Naturally, customers, being customers, have taken full advantage of this. This instance happens very soon after the policy change.)

Cashier: “Uh… I have a situation with a return up here.”

Me: “Do they have the receipt?”

Cashier: “Yeah, but, it’s… really old.”

Me: “Okay, well, the new policy says we have to take it.”

Cashier: “Well, it’s not coming up in the register.”

Me: “Okay, I’ll be up there in a minute.”

(I get to the register and the cashier just looks really bewildered. I don’t think much of it; I just guess that maybe they haven’t had any return issues like that one. I approach the register.)

Me: “Hi! I hear we are having a return issue?”

Customer: “I guess the receipt is too old for the register, but I do have it! And the items, here.” *gestures to items*

(I have been working for the company for two and a half years, but I have never seen these items. I’m starting to think this is a scam, or that she bought the items at a different store and has forgotten. Then, I get a look at the receipt. It’s dated 2008.)

Me: “This receipt is nine years old.”

Customer: “Yep!”

Cashier: “I told you!”

Me: “You didn’t say it was nine years old!

(I had to call over another manager, as I had no clue how to return something that had been out of the system so long that the system couldn’t recognize it anymore. I’ve had a lot of memorable returns, but that one definitely stands out!)

 

Related:
Return Of The Returner: The Buyback
Return Of The Returner: Jeans Of Justice
Return Of The Returner: The Return

A Literally Sweet Thing To Do

, , , | Hopeless | June 21, 2018

(I’m with my family at Hershey Park for the day. It is also my youngest sister’s tenth birthday. As part of her gift, I got her a small hair ornament that looks like a tiara that says, “Happy Birthday.” We have just finished a tour, and at the end an elderly man is handing out small Hershey bars — one for each person.)

Man: *squinting at my sister’s tiara* “What does that say?”

Me: “‘Happy Birthday.’”

Man: “How old are you today?”

Sister: “Ten!”

(The man proceeds to slowly count out and perfectly line up ten chocolate bars, then pushes them toward my sister.)

Man: *smiling* “Don’t tell anyone I did this. This is on behalf of Mr. and Mrs. Hershey. They would want you to have this on your birthday.”

(One of the sweetest things I’ve ever seen!)

Thinking Outside The Gender Toybox

, , , | Right | June 21, 2018

(A woman calls the store with a question about a return.)

Me: “Hi! How can I help you?”

Woman: “Yes, I was just wondering if I could bring an item in for return without the receipt?”

Me: “We accept most things for return without a receipt for store credit, but what’s the item?”

Woman: “Well, my little boy came to the store the other day with his grandma and he picked out a girl’s toy. Despite my telling his grandmother not to let him buy things like that, she let him, anyway. And he ripped into the box before I could take it away from him, so it’s slightly ripped on the corner. I wasn’t sure if I could still return it, since the packaging is damaged and I don’t have the receipt. Really, I just want to exchange it for an appropriate toy for a boy. Can I do that? “

Me: *slightly taken aback* “Uh, yeah, that should be fine.”

Woman: “Great! I’ll be in soon!”

(I end the call, shake my head in wonder, and go on with my day. A few hours later, the woman comes in to return the item, which for the record IS a popular, girly, pink toy, but it’s one that I’ve seen both girls and boys buy.)

Woman: “Were you the lady I talked to on the phone earlier?”

Me: “I believe so. You wanted to return this for store credit, right?”

Woman: “Uh, no. I want cash back for it.”

Me: “Oh. Err, I might be able to look up the transaction. Did you pay with [various methods of payment]?”

Woman: “No, it wasn’t me that bought it, remember? It was his grandmother. Also, it was his birthday money, so it would have been cash. But I know what time and day they came here; is that enough to go by?”

(It is, though it takes a long time and I have other customers, so a coworker comes over to help. The entire time my coworker is looking for the transaction, the woman is talking.)

Woman: “It’s hilarious that he keeps getting this stuff. He’s only in second grade, but keeps choosing these pink and purple girl’s toys no matter what I do! His grandmother is no help; in fact, she encourages it! The only thing I can think of is that he’s trying to impress the girls at school, and we just can’t have that, now, can we?”

(My coworker eventually found the woman’s receipt and returned the item. When everything was finally done, she ended up buying a cheap black and blue toy monster truck, making sure to mention how much more he’d like that toy than the silly pink one. I feel sorry for the poor kid.)

Read The Email; That’s The Ticket!

, , , , | Right | June 21, 2018

(It is a policy at our venue that if you buy tickets online and pick them up in the box office, you must show the purchaser’s ID or the credit card they used, even if they are not present. “So-and-so said I could have their tickets,” is not a valid excuse.)

Customer: “Hi, I’m picking up tickets for [Buyer].”

Me: “Okay, can I see your ID?”

Customer: “Oh, that’s not me. He’s not coming, so he said I could have the tickets.”

Me: “I’m sorry, sir, but I need to see [Buyer]’s ID or his credit card in order to give you his tickets.”

Customer: “No, it’s okay; he gave me permission. Here, it’s written right here.”

(He hands me a folded piece of paper through the ticket slot. I open it to find a printed screenshot of an email, the right half of which is cut off so I can’t even read the whole message.)

Me: “I’m sorry, but this doesn’t really tell me anything. I can’t let you have those tickets without an ID.”

(I hand him the paper back through the window.)

Customer: *getting angry* “Look, if you’ll just read it, it says right here. He is letting me have his tickets because he can’t make it.”

Me: “I’m sorry, sir, but I have no way of knowing who that email is from or who it is addressed to, and half of it is cut off.”

Customer: *trying to shove the paper back through the window* “Just read it! It says right here!”

Me: “I can’t accept this. You’ll need to get his ID or credit card, or I can’t give you the tickets.”

(He snatches the paper back without a word. I watch as he goes over to the venue entrance and waves the paper in the poor ticket-taker’s face until a manager shows up. The manager takes a look for himself, says something to the customer, and then disappears around the corner and comes into the box office.)

Manager: “Let him have the tickets. That paper is bulls***, but I know the guy who bought the tickets, and I know he ended up not being able to come.”

(I find the tickets and hand them to the customer.)

Customer: “There, see? If you had just read the email this would have been so much easier!”

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