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The Final Step Is Acceptance

, , , , , | Right | December 18, 2008

(I work as a phone support technician for a large software company. Once a month, one of our mentors listens to our calls to ensure that we follow protocol. I was being listened to one day a few weeks ago.)

Me: “Welcome to Tech Support; you’re talking to [My Name].”

Customer: “Hi, my name is [Customer] and I work at [Bank]. You’ve really gotta help me! I’ve got this message on my computer, and I don’t know what to do!”

Me: “Okay, if you could start by reading the message to me, I’ll see what we can do.”

Customer: “Oh, okay… It says, ‘Your computer has been automatically adjusted for daylight saving time.’ What do I do?!”

Me: “Er… is there a button that says, ‘OK’?”

Customer: “Yes.”

Me: “Can you tell me what happens when you click the ‘OK’ button?”

Customer: “Oh, thank you very much! You’re a lifesaver! Thank you, thank you; now I can finally get these reports done!” *hangs up*

Me: “…you’re welcome?”

Mentor: *after listening in* “You know what the scary part is? That is my contact at the bank… the same person I entrust my life savings to.”


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The Produce Section Is Too Deep To Ford

, , , | Right | December 18, 2008

(I was a customer observing this exchange.)

Customer: *picks up an apple and takes a large bite out of it*

Employee: “Sir, what are you doing?”

Customer: “I’m sampling an apple to make sure it’s not mealy. The last apples I got here were all mealy.”

Employee: “Er… it’s generally not a very good idea to do that… those aren’t washed.”

Customer: *sets the apple back down* “YOU DON’T WASH THEM?! Don’t you know you can spread dysentery?!”

Employee: “They’re washed before they come in here, but we can’t wash them on the shelf. And sir, you have to pay for that.”

Customer: “F*** that! I’m not paying for something that’ll give me dysentery!”

Employee: “We can’t sell an apple that has a HUGE BITE taken out of it!”

Customer: *stomps off*

Customer #2: *observing nearby “Someone should tell him, ‘You have died of dysentery.'”

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Let He Who Is Strongest Make My Latte

, , , | Right | December 17, 2008

(A perky old lady walks up and orders a drink. A staff member makes the drink, and I hand it to her.)

Customer: *disdainfully* “What is THIS?”

Me: “Umm… a drink?”

Customer: “‘A drink’? Don’t get smart with me! *pointing towards a staff member* “That greasy teen filled my order! I demand somebody else fill it! One who’s NOT greasy!”

(I am dumb-founded, but decide to line up all the employees in front of her for review — it was a slow day.)

Me: “Which of these do you find acceptable?”

Customer: *looks for a few minutes* “NONE! Maybe if you didn’t have so much fast food, you wouldn’t be so greasy!” *continues to “browse” through the line-up*

Coworker: *speaking up* “Hey, lady, hurry up! You ain’t picking no gladiators!”

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Wait…You Can Do That?

, , , | Right | December 17, 2008

Customer: *marches to the front desk with her young granddaughter* “Hello, dear. Are you in charge here?”

Me: “Well, I’m in charge of the front desk. How may I help you?”

Customer: “I’d like to purchase a dog for my granddaughter.”

Me: “Er… ma’am, this is a kennel.”

Customer: “I’m aware of that! I just want to buy a dog for my granddaughter; she wants a pug.”

Me: “I’m sorry, ma’am, but we don’t sell the animals here. We take care of dogs and cats for their owners.”

Customer: “What? You do all the work for those lazy sons of b****es?”

Me: “Um… no. The kennel takes in dogs and cats for owners when they go away for vacation or business. When they come back, they take their pets back. It’s like daycare.”

Customer: “I don’t think you understand me, boy. I told my granddaughter we were coming here to get her a dog, and you will get her a d*** dog!”

Me: “I’m sorry, ma’am, but like I said before, we do not sell the dogs we keep. They are other people’s pets.”

Customer: “Goodness!” *pause* “Can I have a cat, then?”

Me: “Ma’am, does your granddaughter go to daycare?”

Customer: “Yes, but that is irrel–”

Me: “How would you like it if I went to your granddaughter’s daycare and bought her off?”

Customer: *storms off*

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A Hiccup In The Food Chain

, , , | Right | December 17, 2008

(I am working in the reptile department and I often get questions about the snakes.)

Customer: “What do you feed these snakes?”

Me: “Those snakes? Usually feeder mice.”

Customer: “You feed them live mice?”

Me: “Yes, that’s what they eat.”

Customer: “Well, don’t you think that’s cruel?”

Me: “…”

Customer: “Can’t you feed them a vegetarian diet?”

Me: “No, they need to eat a diet similar to what they would naturally eat in the wild.”

Customer: “Well, I think that’s just awful. They should be able to survive on vegetables.”

Me: “I’m sorry…  You’ll have to talk to God about that one.”


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