Stupidity Is The Mother of Repetition

, , | Right | March 3, 2008

(There is a huge line of customers waiting on their drinks. An impatient customer who just placed his order assumes the next drink is his and takes it, after I call someone else’s name.)

Customer: “This isn’t hot chocolate.”

Me: “That’s because you grabbed someone else’s drink.”

Customer: “But it isn’t hot chocolate!”

Me: “There are nine people in front of you waiting for drinks. You grabbed the wrong drink.”

Customer: “But it isn’t hot chocolate.”

(I look at the order screen for the name on the drink he took.)

Me: “Is your name [Other Customer]?”

Customer: “No, and this isn’t hot chocolate!”

Me: “That’s because you took [Other Customer]’s drink!”

Customer: “It’s not hot chocolate!”

Me: “Hand me the drink and I will remake the person whose drink you took. I’ll make your hot chocolate, but it will take a few minutes!”

(The customer hands the drink back to me.)

Customer: “It’s not hot chocolate!”

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A Simple Hello Would Have Sufficed

, , , , | Right | March 3, 2008

(I have just taken the client’s information and asked him what kind of issue he is having.)

Client: “Well, I’ve been having some problems with my emai–”

(I hear the guy pull the phone away from his mouth.)

Client:*yelling* “HEY, SHUT THE F*** UP, MOTHERF*****!”

Someone Else In The Background: “NO, YOU’RE THE MOTHER-F*****, A**HOLE! YOU SHUT THE F*** UP!”

(After about ten seconds of silence, the guy came back on the line and continued describing his problem like nothing ever happened.)


This story is part of our Swearing Customers roundup!

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Entropy Strikes Again

, , | Right | March 3, 2008

(A woman came up to the concession counter with a tub of popcorn.)

Me: “Yes, can I help you?”

Woman: “WHY IS THIS POPCORN COLD?!”

Me: “It is? That’s weird; it shouldn’t be. I just made several batches, so I can get you another one.”

(The popcorn is ice cold, which is odd considering it usually stays warm for a few hours.)

Me: “Just wondering, when did you buy this popcorn?”

Woman: “Yesterday.”

Me: “…”

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Math-uh-matics

, , , , | Right | March 3, 2008

(We’re selling tons of over-the-counter, store-brand medications at buy one, get one free. I ring up a lady who has two bottles of cough syrup with her. She keeps a stern eye on the cash register monitor as I check them through.)

Lady: “That’s not right.”

Me: “What isn’t?”

Lady: “The coupon says buy one at $6.99, get the other one free.”

Me: “Precisely. You’re getting both of these for $6.99.”

Lady: “But one’s ringing up as $3.50 and the other at $3.49.”

Me: “That’s correct. The register divides these differences automatically.”

Lady: *growing fidgety* “But that’s not what the coupon says.”

Me: *after a pause* “Well, $3.50 plus $3.49 is $6.99.”

Lady: “So this is how you scam customers!”

Me: “Ma’am, I’m pretty certain that we here at [Drugstore Chain] do not scam our customers when even basic math can rule out any differences.”

Lady: “I only want one. Put this other one back; I don’t want it. I’m not paying an extra $3.49 for this. The ad said buy one, get one free, and I’m not getting that one for free.”

Me: *head-desk*

 

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The Dead Speak … And Book Hotel Rooms, Too

, , , | Right | March 2, 2008

Me: “Thank you for calling Guest Relations; this is [My Name]. How can I assist you today?”

Guest: “I need to cancel my reservation I had a death in the family, and I won’t be able to make it.”

Me: “I’m certainly sorry to hear about that. I can contact the hotel for you and see if they would be willing to cancel the reservation without penalty. Can you give me the confirmation number?”

(Just then, his wife is in the background yelling at him, trying to take the phone away. She is calling him a liar and telling him that he is going to h*** if he does not tell me the truth. Then, she gets on the phone and says…)

Guest’s Wife: “I’m really sorry, but my husband is a liar and there was no death in the family. He made a mistake and booked the wrong hotel, and he doesn’t have the balls to admit it.”

Me: “Oh! Well, then, yeah…”

Guest’s Wife: “I have told him not to do it, but he did.”

Me: “I’m sorry ma’am, but our policies and procedure for this rate are very strict. I would not be able to cancel the reservation for you without a penalty.”

Guest’s Wife: “SO YOU’RE A LIAR, TOO! You told my husband you would see if you can cancel without a penalty and now you can’t! BULLS***!”

Me: “Ma’am, I have to ask you to watch your language. We can contact the hotels if it’s an emergency. But we can never guarantee that it will be cancelled without a penalty for you. I advised that I would ask for you–”

Guest’s Wife: “FINE, THEN! IF IT HAS TO BE THAT WAY THEN I DIED; JUST TELL THEM THAT. I’M SURE THEY WOULD CANCEL THAT, THEN. RIGHT?!”

Me: “But ma’am you can’t be dead; I am talking to you. I’m sorry. I can’t cancel the reservation for you. If I do, you will be charged.”

Guest’s Wife: “YOU ARE A HORRIBLE PERSON! YOU DON’T CARE IF WE DIED! I DEMAND A REFUND OF THIS. NOW.”

Me: “Unfortunately, I’m not able to assist at this time, so you guys have a great day.”

Guest’s Wife: “FINE, THEN! THIS WAS POINTLESS. Thanks for nothing, you heartless b****.”

Me: “You have a great day!”

(This person was the laughing stock of the day. She had the nerve to call back four times and try to convince someone to cancel the reservation for her with the same sob story again. Some people…)


This story is part of the Hypocritical Customers roundup! This is the last story in the roundup, but we have plenty of others you might enjoy!

Some other roundups to check out if you liked this one:

10 Customers Who Lied About Their Health To Get Ahead

 

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Read the Hypocritical Customers roundup!

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