A Nasty Case Of Selective Hearingitis

, , , , , , | Right | June 10, 2008

(I work for the billing department for a big cable company. I speak English clearly, but it’s my second language.)

Lady: “I just got my bill and it says I owe you $400 in adult films, but I haven’t watched them.”

Me: “I apologize for the inconvenience, but we got that information from your receiver. Do you think maybe somebody in your house might have ordered them?”

Lady: “No, there’s only me and my nephew.”

Me: “How old is your nephew?”

Lady: “He’s 14 years old, but he would never do that! I need you to credit my account for the whole amount.”

Me: “Again, I apologize for the inconvenience but I won’t be able to do this at this time. I see we have credited your account twice in the last six months.”

Lady: “I need the credit NOW, you hear me!”

Me: “I understand your frustration, but as I told you before it’s impossible for me to do that at this moment.”

Lady: “What? What did you say? I can’t understand you… You have a really thick accent!”

Me: “I apologize; I said I won’t be able to credit your account at this time.”

Lady: “What? You need to learn English before you get on the phones. I can’t understand a word you said!”

Me: “Okay… So, would you like me to credit your account for 600 dollars?”

Lady: “Yes, that’s what I’m asking for! THANK YOU.”

Me: “Oh, so now you understand my English. Sorry, we cannot credit your account at this time.”

Lady: “Let me speak to a supervisor!”

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Catastrophe Averted

, , , | Right | June 10, 2008

(I work at a fast-food restaurant and was taking money. My co-worker was taking drive-thru orders right beside me.)

Coworker: “Hi there, welcome to ***. What can I get for you today?”

Customer: “Give me one ranch wrap. That’s all.”

Coworker: “Would you like your wrap crispy or grill?”

Customer: “No, I want it ranch.”

Coworker: “Yes, but would you like the chicken crispy or grilled?”

Customer: “RANCH!”

Coworker: “CRISPY OR GRILLED?”

Customer: “LISTEN TO ME, YOU LITTLE SH–oh, um, crispy…”


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More Frisky Than Frail

, , , | Right | June 9, 2008

(A man of at least eighty years of age comes up to my checkout lane. I am bagging his last item.)

Me: “Man, I just don’t think this is gonna fit in here.”

Customer: *completely straight-faced* “That’s what she said.”

Me: “I’m sorry?”

Customer: *still straight-faced* “That’s what she said.”

(Needless to say, I nearly died of laughter. If there were only more grandfathers like that out there.)

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A Little Thing Called Responsibility

, , , | Right | June 9, 2008

(I walked into a game store and there was a violent carjacking on the local news where a poor couple had been killed. The only person behind the counter is a good friend of mine and a middle-aged woman walks in.)

Woman: “I can’t believe today’s violence. I blame that, the violent media.”

Me: “Yeah, people are a little crazy these days.”

Woman: *to my friend* “Can I have that Call of Duty 4 there, please?”

My Friend: “Um, who are you buying this for? It’s a little survey the store is doing…”

Woman: “Oh, of course! It’s for my 13-year-old son. ”

(As soon as she left, my friend and I busted out laughing.)

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Liar Liar On The Telephone (Wire)

, , | Right | June 9, 2008

Me: “Hello, [company name], how may I help you?”

Caller: “Yes, I would like to speak to [company president’s first name].”

Me: “May I ask who is calling?”

Caller: “This is Joe. He is expecting my call.”

Me: “… and you are with?”

Caller: “Just put me through, he knows me and is expecting me to call.”

Me: “I am sorry, sir, but my instructions are to find out who is calling and what company they are with before transferring the call.”

Caller: “Look, I am his brother and you better put me through right now!”

Me: “Oh really? Well, I am his sister and I know for a fact that we don’t have a brother.”

Caller: *click*

(Salesmen will say anything to get through. And yes, I am the CEO’s sister.)

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