Glass-Roots Parenting

, , , , | Right | January 19, 2020

(I work in a store that sells a variety of items, including a lot of glass and ceramic. Stuff gets broken during the course of the day, which is no big deal; we sweep up the majority of it. It’s difficult to catch everything, though, so sometimes a shard or two gets missed. For some reason, parents let their kids run around barefoot in the store, and I do warn them about the glass situation. Most parents will pick their kids up, put their shoes on, etc. And then, there’s this lady.)

Me: *seeing a toddler walking with bare feet* “Oh! Ma’am, just so you know, glass gets broken in here quite often. We try our best to pick it up, but sometimes we miss bits. You might want to pick him up.”

Customer: “Oh! But he’s so wiggly! He needs to burn off energy!”

Me: “I understand, ma’am, but I don’t want him to get hurt if he steps on something.”

Customer: *waving me off* “Oh, I’ll deal with it when it happens. Whatever.”

(I could not control the look on my face at her shitty parenting, and she turned red and marched away. She left soon after that, carrying her kid. I just… how bad of a parent do you have to be if you don’t care that your kid gets glass in his feet?)

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Only Rings She Will Be Making Are Pasta Rings

, , , , | Right | January 19, 2020

(The gym where I work offers summer camps for kids ages three and up with activities geared towards fun rather than improving skills, not to be confused with competitive team camps where the focus is on conditioning and improving skills. The phone rings one day and I answer.)

Me: “[Gym], how can I help you?”

Caller: “Hi. I want to sign my daughter up for a week of camp during [dates that include a holiday]. She is a level-four gymnast.”

(I try to save this woman some money as our camps are not what she will want based on experience with other parents.)

Me: “Yes, ma’am, I’d be happy to help. Just so you know, though, our camps are for ages three and up and focus more on fun, so they do activities like arts and crafts and—”

Caller: “Did I ask? What days do you have camp that week?”

(I instantly put on my overly cheerful customer service voice because if she wants to waste her money, that’s fine. I’m the one working at pickup time and I would love to hear her try to complain when her competitive gymnast gives her macaroni art.)

Me: “Sorry about that, ma’am! We have camp on [dates] that week. Should I go ahead and sign you up?”

Caller: “But not [date of holiday]?”

Me: “Unfortunately not, ma’am. The gym will be closed that day, but she can still come the other days.”

Caller: “Never mind.” *click*

(She remains one of the rudest people I have ever had to deal with at that job. I can’t quite capture her tone through text, but every word that came out of her mouth was with an attitude.)

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Wasting A Number Of Days

, , | Right | January 19, 2020

(I work at the front desk at a hotel. Most of our reservations go through a central location, but some people insist on making their reservations through the hotel itself; this makes no appreciable difference in 90% of cases, for the record. And I swear, I’ve had the following conversation with at least half of these people.)

Me: “Thank you for calling [Hotel]; how can I help you?”

Guest: “Yeah, I need to make a reservation for [dates].”

Me: “Okay, do you have a [rewards program] number with us?”

Guest: “Yeah, hang on a sec.”

(Cue fumbling in the background — bonus if I can hear traffic!)

Me: “Sir, if you just give me your name I’m sure I can look it up.”

Guest: “No, no! I’ve got it here!”

(More fumbling. A line is forming. I’m painfully reminded of why we put most of our reservations through central.)

Me: “Sir, can I put you on hold a moment while you search for your card?”

Guest: “No! I’ve almost got it. God, have some patience!”

(Yes, because it’s not as if I have more pressing matters to attend to. In desperation at this point, I usually try to search the phone number they are calling from. Thank God for caller ID.)

Me: “Sir? Are you [Guest] from [Town, State]?”

Guest: “Um, yes?”

Me: “Excellent! I’ve found your [rewards program] number and I have your reservation all set u—”

Guest:Here’s my number! It’s—”

Me: “[Number]?”

Guest: “Yeah.”

Me: “As I said, I’ve made your reservation and sent the confirmation to the email on file; you have a wonderful day!” *click*

(The people who think I have nothing better to do than sit on a phone listening to them fumble through what is apparently the Mary Poppins bag of wallets will never cease to amaze me.)

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Unfiltered Story #182927

, | Unfiltered | January 19, 2020

(I work in chat-based text support. Honestly, most of my customers are pretty awesome, but occasionally I get ones like this…)

Me: Okay, we’ll need [common software program] to proceed. Do you have that installed?

Customer: I guess not… I Googled “[common software program]” and got a download link…

Me: (Thinking) That won’t tell you IF you have it installed but we’ll just assume not to be thorough…. (Saying) Okay, just make sure you’re going to [official site link] as that has the latest version of the software, which is what we want. You can also uncheck the newsletter options if she doesn’t want them. If you uncheck those options, you don’t need to enter in any email address before downloading.

Customer: Condescending much? I do know how to go to a website. I was curious, however, as to whether I need to enter the email address associated with the iPad or whether another of my email addresses will do?

Me: …

(Thank goodness I have a lot of patience and know when to hold my tongue while working support!)

Unfiltered Story #182925

, , | Unfiltered | January 19, 2020

A young girl comes up and asks me to set pump 7 for ten dollars. It stops around 9.40, give or take. She comes back. I hand her the change and thank her. She gives me a long suspicious look and a woman comes up (her mother I assume), hands on her hips.

Customer: I gave you ten!
Me: Yes so it must be full-
Customer: *flailing her hands* I GAVE YOU TEN WHY WOULD I NOT GET TEN.
Me: You hung the nozzle up, ma’am it must be full-

She keeps on ranting and raving on how she gave me ten and why would she not get ten and I have a hard time getting a word in edgewise;

Me: Ma’am. Ma’am. I can…I can set it to [change] and you can try- Ma’am I CAN SET IT TO [CHANGE]- you hung the nozzle up it is likely full- I can set it again if-
Customer: *to girl* C’mon this bitch is dumb.
She storms off.
Me: I can do math.