There Is No Spoon

, , , | | Right | April 16, 2008

(I am called back by the pharmacist to assist with a verbally abusive customer. The more the lady yells, the louder her kid cries. None of the other customers in line behind her can get to the register. )

Me: “How may I help you?”

Lady: “It’s about time you got back here to straighten this out! This s***-head won’t give me a medicine spoon!”

Pharmacist: “I’m sorry, I’ve tried to explain that we are all out of the complimentary spoons.”

Lady: “If my daughter ends up getting an overdose of her medicine, I’m going to sue you!”

(I roll my eyes and walk over to a display of dosing spoons, selecting one we sell for 99 cents.)

Me: “Ma’am, I’m sorry we don’t have any of the free ones. Let me buy this one for you.”

Lady: “What? Do I look like a welfare mother to you? I don’t need your f****** charity!”

Pharmacist: “You don’t need the spoon either. Those are chewable tablets.”

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If Nincompoop, Then Infinite Loop

, , | | Right | April 14, 2008

(I am walking a customer through setting up a fairly complex product.)

Customer: “Next or back?”

Me: “Next.”

Customer: “Okay, now next or back?”

Me: “We do not need to change any of the default settings, so we will be hitting next on the next seven or eight screens in a row. Let me know when another option, other than next or back, appears.”

Customer: *obviously not getting it* “Okay, now do I hit next or back?”

Me: “Hit next, and also hit next on the following five or six pages until there is no more next button.”

Customer: “Okay, I clicked next. Now do I hit next or back?”

(At this point I am going insane and decide to have a little fun.)

Me: “Click back.”

Customer: “Okay, now next or back?”

Me: “Click next.”

Customer: “Okay, next or back?”

Me: “Click back.”

Customer: “Okay, next or back?”

Me: “Click next.”

Customer: “Okay, next or back?”

Me: “Click back.”

(This goes on for a few minutes until the customer realises what’s going on. Or so I thought…)

Customer: “I think it’s broken; it keeps looping through the same pages!”

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He Wants The Google

, , , , | | Right | March 7, 2008

Me: “How may I help you?”

Customer: “I’d like to buy a Google. How much is it?”

Me: “Well, sir, you would have to buy an Internet connection, like our DSL, to–”

(He cuts me off.)

Customer: “I don’t want to buy your f****** DSL! I want Google. My friend told me it’s the best, so I want that!”

Me: *trying not to laugh* “Sir, Google is a search engine; you really need to buy a connection package first to–”

(He cuts me off again.)

Customer: “I want Google! Are you listening to me? GOOGLE! HOW MUCH IS IT?”

Me: *innocently* “Oh, my guess would be a few billion, sir.”

Customer: “What? That’s ridiculous!”

Me: “I agree. However, if you buy our DSL package for [price], you can use Google all you want and it’ll be free!

Customer: “Really? Then why would anyone ever be stupid enough to want to buy Google?”

Me: “Beats me, sir.”

 

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Customer To The Rescue

, , , , | | Right | March 4, 2008

(I am currently working in the electronics section of a discount superstore when I am approached by a customer, which is surprising since the state is being hit by a significantly large ice storm.)

Customer #1: “Hi, I’d like to pick up my pictures.”

Me: “Hmm… it seems they aren’t in yet. When did you send them out?”

Customer #1: *very angry* “They were supposed to be in today!”

Me: “I’m sorry, sir, but the lab where they are processed is hours away and it’s too dangerous for the drivers to be out on the roads today.”

Customer #1: “Well, I made it. How come they can’t?”

Me: “Sir, you live on the street behind the building, which is a much shorter and safer distance compared to the over 120 miles the driver would have to drive, especially on roads that not even emergency vehicles won’t go onto.”

Customer #1: “I was told my pictures were going to be back today, and I want them today!”

(I’m about to apologize to the man but am beaten to the punch by the customer behind him…)

Customer #2: “Yeah! You guys should have dog sleds on the side just in case.”

Customer #1: “Don’t be ridiculous!”

Customer #2: *in a very apologetic tone* “I’m sorry, I thought it was my turn to make insane demands.”

Customer #1: *storms off talking to the air about how rude people are*

Customer #2: “That was fun!” *walks away*

(Unfortunately, I never got to thank that second customer. Wherever you are, [Customer #2], thank you.)

 

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Miracle On Placebo Street

, , , , | | Right | February 26, 2008

(I am a waiter at a ’50s style dinner in a mall restaurant. A customer asks me to turn the heat up.)

Customer: “It’s a little cold in here. Could you turn the heat up?”

Me: “I would love to, but the restaurant is open to the mall and we have no control over the mall temperature.”

Customer: “Could you please just try?”

Me: “I would love to, but there is no way–”

Customer: “I would really appreciate it if you would just try.”

Me: “I’ll be right back and see what I can do.”

(I then proceed to walk into the back house and munch on some onion rings. After a few minutes pass, I walk out.)

Me: “How’s that?”

Customer: “Much better!”

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