My first supervisory job was over a team of ten people providing technical support for a large business unit of my corporation. My direct boss was a five-hour drive away so I had a lot of authority and independence.
One of my reports was a man who had actually helped train me when I joined the company, and I thought we had a good working relationship. Within six months, I supported a decision to move him to a salaried position with a 10% raise to make up for no overtime. So far, so good.
But about a year into the job, I began to notice problems. [Employee] began pushing his starting and ending hours; although I had been quite easygoing with everyone, he was taking advantage. One of his extra jobs was to correlate and submit time data for the group, and after I stopped checking his work, he stopped doing it, so I had to waste time to ensure it was done. There were lots of other little incidents, none of which were big enough for severe disciplinary action, but the total was wearing me down.
When confronted, [Employee] acted innocent and promised to do better but never changed his passive-aggressive ways. I’m not a psychologist, but it seemed to me that he’d deliberately push my buttons and then use my response to justify more bad behavior. With four months left before I was moved back to the main office, I decided to let him be someone else’s problem; everyone else in the group was happy with me, as were our clients.
Then, our company announced a 360-degree feedback program wherein employees would anonymously evaluate their bosses. I knew my rating from [Employee] would be terrible, so I took preemptive action.
The forms were in a booklet and were given out along with a large manilla envelope to seal them for anonymity upon their return to me. When I gave [Employee] his packet, somehow his envelope had acquired a minuscule pencil mark along a fold in the back.
I’m not proud of the fact that I identified and opened [Employee]’s form. He had lived down to my expectations, absolutely trashing me. On a scale of zero to ten, ten being good, the highest rating he’d given me was a two. I decided his bias was unrealistic so I consigned it to the trash and sent in the nine other completed forms.
My results were better than I’d hoped. My average score in all categories was over eight and my lowest rating from the other nine employees was a seven. Part of the process was to present my results to the team for feedback on what I could do to improve. In a group session, I went over my weak points, promised to work on them, and thanked everyone for taking the time to do it. I could see that [Employee] was upset as he looked at the summary showing lowest scores much higher than anything he’d given me, but there was nothing he could do about it. To be sure he got the message, I made a comment near the end that there were only nine forms reported, so one had to have been “lost,” looking at [Employee] briefly as I said it.
I never did find out why [Employee] was so hostile, but he left the company about a year later.