Putting Sales Front (Desk) And Center

, , , | Working | November 4, 2017

(Our hotel is really old, and has never been renovated. Lots of newer, modern hotels have opened close by, and we’re losing money to them. A lot of times people check in, are upset at our lack of modernness, throw a fit, and leave. Like lots of hotels, we have a sales team, and we have a front desk team. I work on the front desk.)

Manager: “[My Name], I want you to watch this training video.”

(I do, and she finds me after.)

Manager: “What did you think?”

Me: *confused* “So, now we have to do the sales team job? And sell rooms when the phone rings?”

Manager: “Yes.”

Me: “Grrrreat.”

(The phone rings and I answer it. It is an older gentleman.)

Caller: “Hello, I want to stay at your hotel, but I want to know how old it is?”

Me: “Thirty years old.”

Caller: “Oh. Has it been renovated?”

Me: “No, never.”

(The caller then asks for another hotel nearby, and I give him the info. The manager has heard everything.)

Manager: “Why didn’t you try to sell him a room?”

Me: “I just told him the truth.”

Manager: “You’re supposed to sell!” *storms off*

(I quit soon after that. The front desk should not be expected to do the sales team jobs. They have enough to do, trust me.)

Is Stuffed Worse Than Stiffed?

, , , | Right | November 4, 2017

Coworker: “Did you enjoy your meal, sir?”

Old Man: “Yes, I did. Come here; I want to give you a tip for being so nice to me.”

(He shakily reaches out a hand with some money in it. My coworker reaches for it, but the old man pushes her hands aside and stuffs it inside her shirt!)

Coworker: “…”

Old Man: “You buy something nice.” *wanders off*

“Good Morning” – There’s An App For That

, , , , | Friendly | November 4, 2017

(I’m at the pharmacy in my doctor’s office with my mom. I’m 26, and my mom is in her late 50s. We are waiting for my name to be called, chatting and doing work on our phones, when a man who seems to be in his late 50s to mid 60s approaches us.)

Man: “Excuse me, ladies.” *sounding affronted* “You put those down now!”

Mom: “What?”

Man: “If you’re on those, then you won’t be able to say, ‘Good morning.’”

Me: “Good morning.”

(He nodded and walked off, looking smug. My mom and I shared a look. It irked us that he thought he could make insinuating comments to strangers like that, as if we were being totally frivolous and inattentive to people around us just because we were using our phones. For sure, people use them more than they should, but why does that give you the right to police others’ phone use? It was patronizing and totally weird.)

Going Loco Over The Location

, , , , , | Right | November 4, 2017

(I am working in the produce department of a grocery store. I am cutting up fruit with the more experienced [Coworker #1], who is just a little younger than me, when [Coworker #2] who is doing stock for produce, walks in.)

Coworker #2: “Hey, [Coworker #1], a customer asked whether we get our grape tomatoes from Mexico or the US. I told her I’d ask you because I don’t know.”

([Coworker #1] and I look at each other with confusion for a second, wondering why someone would ask that, before [Coworker #1] responds uncertainly.)

Coworker #1: “I… think we get them from Mexico? I’m not sure.”

(As they’re talking about it, I suddenly have a thought. [Coworker #1] goes into the refrigerated room where we keep all the produce stock, and I ask [Coworker #2]:)

Me: “Hey, is the customer an older white lady?”

Coworker #2: “Yeah, why?”

(I laugh and nod my head in confidence before explaining.)

Me: “I bet you that if you tell her they’re from the US, she’ll buy them, but if you tell her they’re from Mexico, she’ll put them back.”

(We both laugh, but I am very confident in my theory, as we live in an area that is pretty close to the countryside and full of elderly white people. [Coworker #1] comes back in and confirms that we do, indeed, get our grape tomatoes from Mexico, and I restate my theory to her. When [Coworker #2] leaves to tell the woman that the tomatoes are indeed from Mexico, I ask him to tell me what she says. Later on, I bump into [Coworker #2], and he tells me what happened. He walked back to this woman who was still holding the small plastic container of the tomatoes in her hand.)

Coworker #2: “So, I just checked with one of the people from produce, and she told me that we get those tomatoes from Mexico.”

Customer: “Oh, okay.”

Coworker #2: “I’m sorry about the wait.”

Customer: *while looking him in the eye* “I’m sorry, too.”

(She then put the tomatoes back and just walked away. I whisper yelled, “I knew it!” and we both laughed about it for the rest of the day. Just to clarify, every person involved in this was white, including me.)

A Significant Shift In Moods

, | Healthy | November 4, 2017

(I work night shift in a hospital lab. On night shift, there are three working at a time with my same job title, which is the highest level of certification in the department, other than our medical director. In all, there are six night shifters with that certification for the entire fairly large specialty hospital, and if we can’t work, we figure it out with one of the three who are off. One night, due to family emergencies, sickness, and a coworker who “wasn’t in the mood to come to work today” (they were fired weeks later), I and one other end up working a night shift. I am filling in unexpectedly, and have just gotten off a flight that morning and haven’t slept in thirty hours by the time morning comes. The other coworker has a fever of 103; we make the executive decision that I’ll do anything requiring patient contact and if his fever goes above 104, we’ll call the ER downstairs. It also turns out to be what we call a “must be a full moon” night. By morning, we’re both almost crying from sheer exhaustion, sleep deprivation, and misery. Come morning, there is an employee appreciation breakfast.)

Day Shifter: “How was the night?”

Me: “I haven’t slept in thirty hours, [Coworker] has a fever of 103, four analyzers broke, the ICU is literally out of beds, they’re tripling up patients into the double rooms in MedSurg, and the ER is using the hallway as overflow for the waiting room.”

Day Shifter: “Well, we were wondering if you two could stay maybe an hour late so all the day shift could go to the breakfast?”

(We told them no way. They weren’t happy. At that point, we didn’t care.)