A Fee-ble Excuse For A Refund

, , , | Working | June 13, 2017

(I’m on the phone with a major airline trying to pay for my son’s infant-in-arms ticket. The website let me add his ticket but not pay for it and I know from prior experience that I need to brave customer service and call in. Then, after a lot of holding and back and forth… this happens:)

Representative: “Okay, so there are two fare options on that ticket: $87, which is non-refundable and can’t be changed or $99, which can be changed with the applicable change fee and is our recommended ticket.”

Me: “That’s not bad. How much is the change fee on this kind of ticket?”

Representative: “$200.”

Me: “…I’ll do the $87 ticket.”

Representative: “But it can’t be changed. You’ll lose the full amount if you change plans. If you get the $99 ticket, you can change the ticket and just pay the change fee.”

Me: “Which is $200, yes?”

Representative: “Yes, ma’am.”

(Silently banging my head against the wall and fearing for humanity…)

Me: “I’ll take the $87 ticket.”

Short Changing Their Tune

, , , , , | Right | June 13, 2017

(I’m about 17 at the time and cashiering on a particularly busy Saturday morning. A customer walks up to my register and tosses a pack of gum on the belt.)

Customer: “Just this, please.”

Me: “Sure! Your total will be $1.”

(He hands me a $5, I hand him his change and gum. He just stands there, staring at me…)

Me: “Is there something else I can help you with today?”

Customer: “I gave you a $50.”

Me: “Actually, you gave me a $5. Minus the $1 for gum, your change is $4.”

Customer: “No, I gave you a $50! You short-changed me! Open up your register right now and give me the rest of my change!”

Me: “Let me grab a manager. They’re the only ones who can open my register in between transactions.”

(This is not exactly true, but I suspect something fishy and I want a manager to take a look. I flag down my direct supervisor, who does not like me all that much.)

Manager: “What seems to be the problem?”

Customer: “I gave her a $50 for this gum and she only gave me $4 in change! I demand you open the register and give me the rest of my money!”

Me: *quietly, to the manager* “He gave me a five.”

Manager: *nods* “I’m really sorry about this, sir. What I’m going to do is take her drawer to the back and count it. That way, we can give you the right amount of change back. It should just be a few minutes while we take care of this.”

Customer: *nervously* “WHAT?! No, no. You really don’t have to do that. I’m fine without my change, honest. I don’t need it that badly.”

Manager: “Sir, I heard you shouting from across the store. Obviously this is important to you and we want to make sure our customers get the correct amount of money back. Right, [My Name]?”

Me: *not entirely sure what she is getting at* “Of course…?”

(The manager pops my drawer out of the register and carries it to the back. The customer starts pacing back and forth, muttering under his breath about how unnecessary it all is, etc. while fumbling through his wallet. Ten minutes later, my supervisor walks back out and puts my drawer in the register.)

Manager: “I had two people count her drawer and it balanced both times. As a result—”

Customer: “No, it’s ok. I actually found the $50 in my wallet. I did give you a $5. Isn’t that funny?” *laughs nervously and runs out of the store*

Manager: “Well, that was obviously a short change artist. Good job, [My Name].” *walks away*

(I was stunned, not by the customer, but by the fact that this particular manager acknowledged that I’d done a good job!)

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They Asked Gingerly

, , , | Working | June 13, 2017

(I have recently taken in a stray cat from the woods to take care of as my own. Since he needs to be vaccinated, my mother calls the vet’s office to schedule an appointment. Near the end of the call, while they are getting his information down:)

Receptionist: “Okay, so you’re scheduling an appointment for Ginger, correct?”

Mom: “That’s right!”

Receptionist: “What color is he?”

(There is a brief moment of silence before my mother continues.)

Mom: “Um, rust-orange. He’s an orange tabby.”

This Teacher Is A Sleeper Hit

, , , , , | Learning | June 13, 2017

(I’m in one of those “smart people” magnet programs. As a result, I spend three classes a day with the same people, and as part of my magnet program, I have a required three classes that everyone else in the program takes as well. It’s the end of the school year and we’re meeting one of our teachers for the next year.)

Teacher: “No sleeping in my class. If you do, you have to do it in the proper posture, with your back leaning against the back of your chair, your head back, and your mouth open. I’ll also be trying to see how many paper clips I can throw in there. I doubt any of you would be able to sleep through my class.”

Me: *being a known sleeper with a reputation for being able to pass out in the weirdest positions* “Challenge accepted.”

Well, THAT Woke You Up

, | Working | June 13, 2017

(I am the bad worker. We have a woman staying with us that is usually very coiffed. It is very early morning, and a woman with a face wrinkled and bumpy from sleep, and her tangled hair streaming everywhere silently approaches the desk with her eyes closed. She looks like she just rolled out of bed; very rough.)

Me: “Good morning, how can I— GAAAH!”

Woman: *sleepily* “I would just like you to cancel my wake up call.” *leaves*

(Thank you for telling us, lady. Next time a phone call will do. My coworkers laughed at my overreaction. Yes, I admit it; I was bad. Good thing she didn’t report me.)

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