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Waiting Your Turn: A Skill A Toddler Can Master And A Customer Can’t Handle

, , , , | Right | May 21, 2022

It’s a nice summer day, so my husband and I decide to take our toddler to get ice cream after the park. The ice cream shop has a limit on how many people can be in the place at a time, so we are waiting outside along with some other people. My toddler asks why we can’t go in yet but is satisfied with the answer that we have to wait our turn.

A man and woman join the line.

Man: “Is this seriously the f****** line?! Why is it so f****** long?”

My Husband: “They have a limit on how many people can be in the store, so we’re just waiting for some people to leave. It actually looks like it’s moving quickly.”

Man: “That’s ridiculous! I don’t want to wait out in this heat! I should be able to go inside and get my ice cream. Why the f*** are they making us wait out here?”

My Husband: “Probably because of everything going on right now.”

Man: “They’re stupid, making us wait in line.”

Someone Else In Line: “You realize that even if we could go inside, you’d still be in the exact same place in line that you are currently? You’d be waiting the same time.”

The man stared at the other customer, muttered something about how it was still stupid, grabbed the woman with him by the arm, and stormed off.

Behind Every Wrong Customer Is A Long-Suffering Wife, Part 2

, , , , , , | Right | May 20, 2022

I work in the ticket windows at a major theme park. A guest comes to my window with a boy of about six in tow.

Guest: *Pointing to the boy* “We forgot this one’s annual pass. Can we get a new copy?”

Me: “Of course, what’s the name on the pass?”

Guest: “David Smith.”

Since the pass is for someone clearly too young to have an ID to match it to, I search for the name “David Smith” and establish that I have the correct pass by verifying the phone number and email address on file. I’m given the correct information, so I finish the process and print a new pass.

Me: *Handing the new pass directly to the boy* “Here you go, kiddo! Maybe have Dad help you keep closer track of it this time, okay?”

He looks at his pass, and then he looks like he’s about to cry.

Boy: “But my name is Wyatt.”

Guest: “Why did you reprint David’s pass?”

Me: “Because you said the pass you needed belonged to David Smith.”

Guest: “No, David Smith paid for it. But the pass is for Wyatt Jones. So why did you reprint David’s?”

Me: “Because I didn’t ask you who paid for it. I asked whose pass it was.”

I start the process over, searching for and verifying the correct pass this time.

Guest: “There’s a difference?”

Me: “Well, unless Wyatt paid for his own annual pass, yes, there is a massive difference.”

Guest: “But I pointed to Wyatt when we forgot his pass. Shouldn’t you have known to look for his pass?”

Me: “How?”

Guest: “How what?”

Me: “How would I have known to look for Wyatt’s pass when the only name you gave me was David?”

He opens and closes his mouth several times. I seem to have stumped him. His wife, however, turns out to be just out of my sight and she understands exactly where he went wrong. She tells him so in ways I only wish I could while being on the clock. I hand him Wyatt’s pass.

Me: “Here is the pass you actually needed. Please make sure to give David his new pass before he visits again and explain to him why the one he has no longer works. Have a nice day.”

He looked like he wanted to say something, but his wife moved him along with an apologetic glance, still giving him grief.

Related:
Behind Every Wrong Customer Is A Long-Suffering Wife

A “One” Fell Off And All For “One”

, , , | Right | May 20, 2022

We have large plastic price numbers above pallets of groceries. A 1 fell off the $11.88 price for paper towels, so it’s now showing $1.88. A customer appears to buy a couple. She asks me to price check her other items. When I get to the towels showing $11.88, she protests that the price on the wall is $1.88. She has even taken a picture.

Me: “I’m sorry, that’s a mistake. One of the ones fell off.”

Customer: “That’s false advertising! You should honor what you show!”

When I explained more, she asked to talk to my manager.

I went to get her, chuckling at the thought that anyone could be so narrow-minded.

I swear I could see my manager’s brain lag while I explained the situation. When we got back, the customer was gone, leaving her packs of towels. According to another customer, she left cursing the store for lying to her.

I hope she’s doing well.

The Voice Of Reason Says It’s Time To Find New Bosses

, , , , | Working | CREDIT: Walkerg2011 | May 20, 2022

I have worked in retention, first-party collections, and accounts receivable for a rural Internet provider for seven years now. I consistently get 100s on quality assurance calls. They even use my calls as training material. However, I have a unique voice. Customers tell me all the time I should do radio, be an announcer, or should be a game show host. It isn’t just me on the phone; this is me in casual conversation, as well.

Today, however, I get a call from my manager telling me she has a sensitive matter she needs to discuss with me. One of the owners of the company advised her that he doesn’t think that my voice jives with the view the company wants to project of itself. As I said, we’re a rural Internet company. Our clientele is basically lower -to middle-class rural folks in Texas. He told her to tell me I need to change my voice but didn’t give any specifics.

I asked if it was my tone. No, apparently, it’s great because I’m upbeat and show a willingness to help. Is it my talking speed? No, my speed tends to match the customers’. Maybe my cadence? “I don’t know,” but it needs to change, apparently.

I have been here for seven years, and only now does it become a problem. I am furious. I am absolutely livid. I am also mildly embarrassed, because I know I’m different. I shouldn’t be embarrassed, but it’s hard not to feel this way. I was already planning to abandon the ship, but it seems the timetable has been sped up. After dealing with horrible callers, incompetent rotating management, inconceivable rule changes, and an overall poor experience, this is just the straw that broke the camel’s back.

Give Me A Loan Or I’ll Leave You Alone

, , , | Working | CREDIT: Amza1 | May 20, 2022

I’m currently trying to buy a house, and I was given the loan agreement with the fee sheet and all that. They were overpriced by around $6,000 more than all their competitors.

I originally was dealing with one guy who was nice, but it turned out that he was not the one that did the loans. It was another guy who was the biggest jerk. I didn’t like him from the first time I spoke to him. He asked me for a number to call for my employment.

I wanted to know who specifically he was going to call so I could give him the right number.

Me: “Who are you going to call?”

Loan Guy: “Whoever picks up the phone.”

Yeah, no s***.

He wanted me to pay him $9,000 cash in a lending fee upfront.

Most places add it on to the loan so you pay it over the life of the loan, and it only adds about $20 to your monthly payment, which makes a lot more sense than having to pay this one guy $9,000 cash plus another $11,000 to his company for paperwork and stuff.

I called him about the fees, and that wasn’t even the one I was questioning. I was questioning a $200 CREDIT REPORT.

Me: “Credit reports are usually around $30, at most $80. I’m not going to pay $200 for a credit report.”

Loan Guy: “Yeah, it could be $30, it could be $80, or it could be $200. I don’t know, so I have to estimate high.”

Me: “I’m not going to sign something that says I agree to pay $200 for a credit report.”

Loan Guy: *Scoffing* “Don’t sign it, then.”

Obviously, I’m not signing it, and that’s why I’m calling you because if I don’t sign it we can’t do the loan. So, I just said:

Me: “Okay.”

And we got off the phone.

I immediately started getting calls from the owner of the place, who was the original person I dealt with.

Owner: “Oh, my God, what happened?! I was next to him and heard the whole thing. No, no, he didn’t mean it like that!”

I heard [Loan Guy] in the background trying to explain himself.

I ended up getting another guy with another company to deal with my loan within minutes of getting off the phone with the first company. He is wonderful and sweet and nothing like [Loan Guy], and I love it. AND I don’t have to pay him $9,000 upfront!

The other place is still harassing me because I dropped the deal with them and they’re begging me to sign the papers. They now owe me my $5,000 deposit, and I can’t wait to send them the cancellation of contract and have them give it back to me.