The Complaint Is Stacked Against Them

, , , , | Right | August 6, 2020

Three of my boss’s bosses are here to look around, so when a customer walks back in after picking up a to-go order looking rather annoyed, we’re all paying attention to see who did something wrong.

Customer: “Okay, I’m really frustrated now. This is the second or third time this has happened. My order is completely wrong.”

Boss: *Opening her box* “Let’s see what the problem is, ma’am. What did you order?”

Customer: “A turkey stack.”

This is a grilled turkey sandwich. The boss looks at her order.

Boss: “Ma’am, that is a turkey stack.”

Customer: “Oh… you know what? I’ve been thinking I’m ordering one of the tortilla wraps. Okay, now I’ll know to order differently next time.”

The customer left since she actually got exactly what she ordered, but I don’t think she even apologized. But at least no one got yelled at since we did our jobs.

1 Thumbs
172

Unfiltered Story #204313

, , | Unfiltered | August 6, 2020

My dad and I are in line at a fast food seafood restaurant. Not only does the restaurant’s sign contain a large cartoon fish, the restaurant’s decor is obviously boat themed. As we are about to order, we hear an older woman in line behind us exclaim in a loud, shocked voice, ” I smell fish!” My dad could only shake his head in disbelief. We later joked that we should go next door to the taco restaurant and ask why we smelled tacos!

Unfiltered Story #204311

, , | Unfiltered | August 6, 2020

(I am a personal shopper. Customers come to me all day long and ask questions, usually about where something is. Being a personal shopper, I am on a tight schedule and I have to move onto the next item as fast as possible. On this particular day, we have a record number of orders for the day and are scrambling to get them all done in time. I am extremely introverted and everyone who knows me say I’m one of the nicest people they know.
Customer: What type of bread is that on the end?
Me: (I go over to the display and look for a sign) I’m sorry, I don’t know. I don’t work in the bakery.
Customer: Who does work here?
Me: Um… they’re all behind the deli counter right now.
(I look down at my list to see how I’m doing on time. When I look up, the customer has gotten in line at the deli counter. I have to go over there and get some stuff. I end up behind the deli counter to pick up ask about my order, then I come out.
Customer: Did you ask them?
Me: (realizing I forgot to ask about the bread) Oh, no, sorry, sir, I-
Customer: You need a personality check! You shouldn’t be working with customers!
Me: I’m sor-
Customer: Where is your manager?!
(A deli person comes out to hand me my order and I quickly explain he had a question about bread.
Customer: I was in here yesterday! Remember me?
Deli worker: … About the French bread?
Customer: No! (Yells at her for not remembering him.) But you (points at me), you need a personality check! Where is your manager?! You are being very rude and you need a personality check! Where is the manager of this store right now?!
(I call the manager over to deli and have him calm the customer down while I keep shopping. Once the customer has left, I’m called up to speak with the manager.
Manager: So, you’re fine. Just make sure that next time you remember to tell a deli worker they have a customer.

Don’t They Know What Security Is For?

, , , | Right | August 6, 2020

I work airport security, and as a rule, everyone must be screened to go from the public area to the secure area. While I am out maintaining the exit to make sure no one walks in, an older woman with her adult family approaches me.

Passenger: “Excuse me? How do we get to the other side without going through security?”

Me: “Um. You can’t.”

Passenger: “What do you mean, we can’t? We don’t want to go through security; we just want to get to the other side.”

Me: “Right. You can’t. Everyone has to go through security to get on the other end of it.”

Passenger: *Huffing away* “Well, that’s just ridiculous!”

1 Thumbs
236

Unfiltered Story #204309

, , , | Unfiltered | August 6, 2020

(I was working the register at (STORE) while store manager was walking around stocking and putting up new labels. I was ringing up a lady and she had a good amount of items she was purchasing when an older lady starts yelling at her. Once she is done yelling she starts to walk towards the back of the store.)

*Older lady: HOW DARE YOU TERESA? I GAVE YOU LIFE! YOU STUPID F****** B****! YOU DON’T DESERVE TO LIVE. I GAVE YOU LIFE AND I CAN TAKE IT AWAY FROM YOU!* (from what I was able to listen to)

Me: Is that your mom?

Customer: NO

Me: Do you know her?

Customer: No, she followed me into the store and just started to yell at me.

Me: What the hell?! Are you serious? (Paging the Store Manager: Tim to the front desk please.)

Tim: Hey, what do you need?

Me: So, there’s this lady that was yelling at her and I think she is kind of off. Can you keep an eye on her?

Tim: Where is she?

Me: She went to the back by the alcohol. She’s wearing a dark green hat and a dark coat.

Tim: (He’s tall so he is able to just go on his tip toes and he can see people walking. Plus there is mirrors in the ceiling so we can spot any thieves.) I see her. *Heads towards her and follows her around*

(No ones at the front of the store and I’m watching Tim follow the lady around. When he gets closer to the store I start to walk up to him and as I do she comes up to him and starts yelling)

Older lady: HOW DARE YOU TREAT ME LIKE THAT! YOU CAN’T HURT ME ANY MORE JOHN. YOU DON’T GET TO HURT ME ANYMOE. IF YOU TOUCH ME I WILL CALL THE POLICE AND I WILL SEND YOU BACK TO JAIL. (Then she walks away)

Tim: Ma’am, you need to leave.

Older lady: I just want to buy my beer and socks.

Tim: Pay for your items and leave. NOW!

(Lady walks away)

Me: Geez John, what did you do to that lady? *laughing as I’m rushing back to the register*