Unfiltered Story #121045

, , , | Unfiltered | September 20, 2018

(I work at the surgical registration desk at a hospital. The infusion center has started sending their patients to us to check in because they have recently been overwhelmed. One of these patients approaches me.)

Patient: “Where is the infusion center?”

Me: “It’s up on the fifth floor, but you have to check in here first.”

Patient: “No. They moved. Do you know where they are now?”

Me: *Thinking he’s really supposed to go somewhere else* “They’re still on the fifth floor, but I can look you up and seee where you’re supposed to go.”

Patient: “You don’t know where they are. I’ll just find someone who does.”

Me: “Are you sure you don’t just want me to look you up?”

Patient: “I guess.”

(He walks over, and I start to go to the patient lookup screen on my computer)

Patient: “It used to be on the fifth floor, but they moved.”

Me: “No, they’re still there. They’re just having us check people in down here now.”

Patient: “No, they moved. I’ll find someone who knows where they are.”

Me: “You don’t want me to just look you up?”

Patient: “No”

(He walks away. About five minutes later, he comes back.)

Patient: “I’m sorry, you were completely right. Can you check me in?”

(I get him checked in and he leaves, but I’m left wondering why he was so reluctant to let me look him up.)

Unfiltered Story #121040

, , | Unfiltered | September 20, 2018

(im cleaning the area where customers can add milk/cream, sugars, and flavored powered into their dirnks)
customer: “hi do you have any salt here? i need salt to eat my food”
me: “no im sorry we do not have salt here. this is a coffee shop”
customer: “are you sure? i have to have salt to eat my food”
me: “im sorry ma’am.. we do not have salt at this location”
customer: “ok”
(at this point she leaves and im still cleaning and refilling napkins and then another woman comes up. it looks like the former lady’s mother”
customer’s mom: “hi is that salt?” (points at the vanilla powder)
me: *chuckles* no that is vanilla powder. you know for flavoring coffee”
customer: “so there is no salt here?”
me: “ma’am i don’t know what to tell you. this is a coffee shop. we do not have salt here”
customer: you know what? i don’t like your attitude.”
me: *what…..*

Don’t Drive And Drugs

, , , | Right | September 20, 2018

(I work as a receptionist at a car dealership.)

Me: “Thank you for calling [Dealership]! How can I direct your call?”

Customer: “I just want to refill my prescription.”

Me: “I’m sorry. Can you repeat that? I think I might have misheard what you said.”

Customer: “What did you say?”

Me: “Can you please repeat what you said at the beginning of the call? I think I might have misheard you.”

Customer: “Do you need my prescription number?”

Me: “Ma’am, this is a car dealership.”

Customer: “What?! Do you need my prescription number?”

Me: “No, ma’am, this is a car dealership. You may have dialed the wrong number.”

Customer: “You know what? I’ll just call back later.”

(She hung up before I could explain to her this was not a pharmacy. I just hope she was able to get her prescription!)

Man, What A Wait!

, , , , , | Right | September 19, 2018

(I work in a service department for an extremely busy dealership, and I am the ONLY woman in the entire department. We have a business office staff of ladies that filter all calls for the dealer. I get at least one call a week similar to this, but this conversation was particularly rude and has stuck with me.)

Me: “Thank you for calling [Dealership] service department.”

Customer: “Are you f****** kidding me?! I just talked to you! I told you to transfer me to service!”

Me: “I think you spoke with one of the young ladies in our business office. I definitely haven’t spoken to you until just now.”

Customer: “But I asked for service and she transferred me to you!”

Me: “Seeing as how I work in service, I believe she transferred you to the right place!”

(I’m keeping my voice friendly because calls like this happen all the time. However, what this customer says next is one for the books.)

Customer:You… work in service?”

Me: *extra friendly* “Yep!”

(The man on the phone actually starts laughing.)

Customer: “Yeah, okay, sweetheart. Transfer me to one of the service men.”

(Oh, no, he didn’t.)

Me: “About that… They are actually all currently on the phone helping other customers, and it might be a while. Is there anything I can do for you?”

Customer: “I highly doubt that, babe. I’ll wait.”

(Truth be told, there is no wait to speak to a service advisor. I let the guy stay on hold for about ten minutes before I pick it up again. I am careful to keep my voice polite and bubbly, because I am actually pretty pissed off about the way this customer has been addressing me.)

Me: “Still waiting to speak with a service man, correct? I do apologize about the wait; they’re taking longer than expected. Are you sure there isn’t anything I can help you with?”

Customer: “I already told you that I want to speak with a man. How much longer?”

Me: “Shouldn’t be too much longer; I’ll transfer you as soon as the next advisor becomes available.”

(I put the customer on hold for another eight minutes before I pick up the phone again.)

Me: “I am so sorry, sir. I still don’t have a service man available. Would you like me to take a message and have someone call you back?”

Customer: “This is bulls***! All I want to do is make an appointment for an oil change!”

Me: “Oh, my, you should have said something sooner, sir. Our service department doesn’t make appointments for oil changes.”

Customer: “What?!”

Me: “I’m sorry if the line is breaking up, sir. I said, ‘We don’t make appointments for oil changes.’ They’re walk-in only.”

Customer: “I WAITED OVER HALF AN HOUR TO MAKE AN APPOINTMENT, AND YOU’RE TELLING ME I CAN’T MAKE ONE?!”

Me: “That is correct.”

Customer: “WHY DIDN’T YOU SAY SOMETHING EARLIER?!”

Me: “If I recall correctly, sir, you specifically said you only wanted to speak with a man, and I did ask if there was anything I could help you with.”

Customer: “I’ll be at your dealership in fifteen minutes, AND I DON’T WANT TO F****** WAIT!”

(The customer hung up, and I went up front and told the service advisors what happened. They put a note in the computer, and they made the customer wait three hours for an oil change. Sexism doesn’t fly in our department.)

 

Leave The Parenting To Your Coworkers

, , , , , | Friendly | September 19, 2018

(I am in my mid-twenties, working at a bookstore with another woman who is a few years older and has five kids. We become friends. She invites me and a few other coworkers to her son’s third birthday party. I don’t have any children of my own, but I have a lot of little cousins, and I love buying them presents, so I buy some fun toys and get extra batteries. I wrap everything up and go to the party and have a nice time. When it’s time for the gifts, all the kids help their little brother tear into them, and they’re all books, except for mine. The kids all go nuts, ripping apart the boxes, putting in the batteries and pushing all the buttons that make the toys move, beep, light up, etc. I’m really glad they’re having such a good time with the things I picked out, but when I go to leave, my coworker takes me aside, frowning a bit.)

Coworker: “I guess I forgot to tell you; we only wanted [Son] to get books this year for his birthday.”

Me: “Oh, no, you didn’t tell me that.”

Coworker: “Well, it’s not that I don’t appreciate your gifts, but I really didn’t want them to have toys like that. They’ll fight over them.”

Me: *at a loss* “Oh, well, I’m sorry? I’m sure they’ll get tired of them in a few days; you know how kids are.”

Coworker: “Yes, but I wanted him to just get books.”

Me: *a little irritated now* “I’m sorry. I don’t know what else to say. You didn’t tell me not to buy toys, so I assumed that toys would be an acceptable gift for a three-year-old.”

Coworker: “You need to tell them they can’t have them and take them away.”

Me: “Excuse me? You want me to take away the toys I gave a three-year-old boy for his birthday?”

Coworker: “Yes.”

Me: “Forget it. No way.”

Coworker: “They’re going to fight over them!”

Me: “And if I take them away, they’re going to cry! I’m not making a bunch of little kids cry because you failed to tell me you didn’t want me to buy toys!”

Coworker: “You work at a bookstore! I just assumed you knew.”

Me: “Well, I didn’t. Since you also work in a bookstore, I figured your kids probably had plenty of books. If you’d told me, I would have bought books. If you don’t want them to have the toys, you can take them away.”

(I left, furious and feeling bad for those poor little kids. The next time she needed a ride home from work — she lived over forty minutes away from where I did, but I used to give her rides all the time to help her out, since I knew all about her financial difficulties — I told her I couldn’t, and we barely spoke again until I quit a few months later.)

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