If At First You Don’t Succeed, White Lie Again

, | | Right | September 28, 2009

(Note: I help callers with connection problems with our wireless zones along train lines.)

Me: “Hello, tech support. How may I help you?”

Caller: “I can’t access your network!”

Me: “I’m sorry about that. Let me help you. Where are you currently, sir?”

Caller: “I’m traveling in between [City] and [Other City].”

Me: “Oh, I’m sorry, sir, but there is maintenance being done in that zone. You will have to wait 20 minutes until you are back in a working zone.”

Caller: “What can I do?”

Me: “Just wait until the train is a bit farther on, and you will have a connection again.”

Caller: “This is terrible! Where’s your manager?”

Me: “Sir, it’s four am, so I’m the only one working.”

(The customer hangs up, but then calls back again.)

Me: “Hello, tech support. How may I help you?”

Caller: “F***!”

(Once again, he hangs up, and once again, he calls back.)

Me: “Hello, tech support. How may I help you?”

Caller: “F***!”

(Again, he hangs up, and again, he calls back.)

Me: “Hello, tech support. How may I help you?”

Caller: “Look, I have some important stuff to watch here. Can you fix the Internet?”

Me: “If you just wait ten minutes sir, your Internet will work again.”

Caller: “So, in my zone, there’s no Internet?”

Me: “That’s right, sir.”

Caller: “Can’t you move the satellite so I do have Internet?”

Me: “You want me to go into space and move the satellite?”

Caller: *cheerily* “Yeah, that’s right!”

Me: “Um… Well, that might take me a little bit of time, sir. I’ll have to call NASA, and they’re very busy these days.”

Caller: “Oh. How long do you think it’ll take?”

Me: “About ten minutes.”

Caller: “That’s great! Thank you.” *hangs up*

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Hell Hath No Fury Like A Pregnant Woman Scorned

, , | Right | September 10, 2009

(A man comes to my register with a mint chocolate candy bar.)

Me: “Anything else?”

Customer: “Can you break a $100 bill?”

Me: “Actually, I can’t. We just opened and I haven’t gone to the bank today.”

Customer: “Oh, no! Do you know anywhere I can get change? I need this candy right away!”

(At this point I notice his panicked look. Coupled with the fact that he’s buying the most unappetizing candy in the store, I jump to a conclusion.)

Me: “Sir, these aren’t for you, are they?”

Customer: “No.”

Me: “Did your pregnant wife send you out at eight in the morning to buy this candy?”

Customer: “Yes.”

Me: “For the love of God, man! Get these home to her before you’re in even more trouble! You can come back and pay me later!”

(The customer bolted out the door. He later came back, visibly calmer, and paid.)

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Aspirin(g) To Be A Better Doctor

, , | Right | September 2, 2009

(My husband works for the out-of-hours service, and drives and assists the doctors with their house calls. I’m a veterinary nurse and as we work in the same area we often see the same people. At two am, the phone rings.)

Me: “Uh, hello?”

Husband: “Hi, my love. It’s just me. The doctor has a question for you about some meds. Do you mind talking to him?”

Me: “No problem, put him on.”

Doctor: “Hi, we’re at a patient’s house now. She’s worried because she accidentally took her cat’s medication. The thing is, she’s decanted the tablets into a tub and has lost the label. Can you tell me what they are?”

Me: “Well, give me a description of the tablets, I’ll see if I can recognise the med code.”

Doctor: “The pills are round, white, and have A-S-P-I-R-I-N stamped on them.”

Me: “Seriously? Are you kidding me?”

(This clearly sets the doctor off, as he goes off on the following tirade:)

Doctor: “No! You said you would help! What’s your problem, for f*** sake?! I have a patient that may be poisoned and you’re being a b****! It’s my JOB on the line here; do you understand that? MY JOB! I don’t know why I listened to that b**** driver. What would you know, anyway? You are just some idiot nurse for f***ing animals! Nobody would give a s**t what you say, you ignorant cow!”

Me: “It’s an aspirin… spelled A-S-P-I-R-I-N.”

Doctor: *prolonged silence* “I guess I should say sorry now, right?”

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When Fat Cells Out-number Brain Cells

, , | | Right | August 27, 2009

(A grocery store customer points to “fat free” on a gallon of ice cream.)

Customer: “Does that mean I don’t have to pay?”

Me: “No, sir, that means that there is no fat in the ice cream.”

Customer: “So just the fat is free?”

Me: “There is no fat, sir.”

Customer: “I don’t want it then.”

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Selfish Smokers

, , , , | | Right | August 21, 2009

Me: “Can I help you, sir?”

Customer: “A packet of 20 Marlboro Lights, please.”

(I hand him the cigarettes.)

Customer: “Wait, I don’t want these ones.”

Me: “Why? They’re Marlboro Lights. Did you change your mind?”

Customer: “No, I don’t want ones with this health warning about cigarettes causing impotency.”

Me: “Ok. Do you want ‘smoking harms those around you,’ or ‘smoking causes testicular cancer?'”

Customer: “Give me the ‘harms others’ ones.”

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