The sandwich shop is running a special on specific sandwiches sold at $4 for footlongs and $2 for six-inches. My coworker is on break when I get this call from a customer.

Me: “Thank you for calling. This is [My Name]. How can I help you?”

Customer: “Yes, you have a special right now, correct?”

Me: “Yes, ma’am, six-inch for $2 and footlong for $4 on cold cut and meatball.”

Customer: “All right, well, during lunch, my coworker was there and he ordered a cold cut for me and I only got the six-inch. Why wasn’t I given the footlong if it was on special?”

I think we made a mistake and her coworker was given the wrong order.

Me: “I’m very sorry, ma’am. Lunchtime is busy so it’s possible there was a mixup. Were you charged for the footlong?”

Customer: “No, just for the six-inch. But if there’s a special, you should have pushed the footlong.”

Now, I’m confused.

Me: “I’m sorry, ma’am, just to clarify, did you want the footlong or the six-inch?”

Customer: *With attitude* “I ordered the six-inch, but you should have pushed the footlong. Why didn’t you sell him the footlong?”

Me: “Seeing as he only ordered the footlong because that’s what you ordered, I don’t know.”

Customer: “Well, that’s terrible salesmanship. I work in retail, and you always upsell, upsell, upsell. So, what are you going to do for me?”

Me: “I’m sorry?”

Customer: “Can I come in and get the other half of my sandwich?”

Me: “Ma’am, you only ordered the six-inch, so I’m sorry, but there is no other half.”

Customer: “But the footlong is only four dollars! You should have made him take the footlong! Did you tell him about the sale? Why didn’t you make a footlong?!”

I am over it at this point and another customer has just walked in. I motion that I will be right there, and they smile and look up at the menu. I address the customer on the phone who is making no sense and just ranting about upselling and poor customer service.

Me: “Ma’am, I’m very sorry, but I’m not sure what you’d like me to do. You ordered a six-inch and that’s what was given to you. If we had given you the wrong sandwich or messed up in any way, we’d be more than happy to correct it. But as it stands, there’s nothing else I can offer you.”

The customer is quiet for a moment before saying, in a snooty tone:

Customer: “Can I speak to someone else? Maybe they will know what to do?”

In the end, I passed the phone to my coworker and took care of the waiting customer who was very nice and understanding after I apologized for the wait.

My coworker later told me she’d repeated the exact same thing to the woman on the phone who got even more upset because we weren’t more aggressive with our upselling. Basically, she wanted us to force her coworker to buy something and she demanded the corporate number. I never heard anything else about it.

I work as a pharmacy technician at a well-known pharmacy and convenience store. A man comes up to the counter and asks for a refill on his prescription. The pharmacist informs me the doctor did not call it in yet.

Me: “I’m sorry, sir, the doctor still did not call in your refill.”

Customer: “Can you call him now?”

Me: “Of course!”

I call his doctor, but they have already closed for the day.

Me: “They left for the day. We can give you a few pills to hold you over.”

Customer: “No, I don’t want that! Every time I come here there is a f****** problem!”

Me: “What would you like me to do, sir?”

The customer walks away in a huff. I think this is the end of it until the phone rings thirty minutes later.

Customer #2: “Yes, my husband was just there and told me the doctor did not refill his prescription and you told him, ‘What would you like me to do?’ What kind of s***ty customer service is that? I work all f****** day. I don’t need this s***.”

Me: “Miss, I don’t know what to tell you. I called the doctor and they had left for the day, so I offered your husband a few pills to hold him over and he refused that, as well.”

Customer #2: “There had better be a prescription there tomorrow or I will blow up your f****** store.”

Me: “Miss, that probably would not be a good idea considering I have your name and address right in front of me.” *CLICK*

Some people are not too bright.

My mother and I have gone to the grocery store to buy some candles for my birthday cake. I am standing there looking at the candles to find the right numbers when this happens.

Worker: “You need to move.”

She had just walked up with a cart and stood there for a few seconds before saying this, my mother had seen her coming and was about to tell me to move when she just blurted out with this. I get startled and accidentally send some of the decoration supplies to the ground. I’m about to reach down and pick them up.

Worker: “Oh, that’s just perfect! Pick them up; I’m not going to clean up after you.”

I don’t remember what happened after that because I had a bit of an anxiety attack, thinking I had done something wrong; I have PTSD and an anxiety disorder. My mother did tell me she ripped into the manager, and we had to leave so I could go home and calm down. I don’t know what happened to the worker, as I haven’t gone back to that location since.

When our daughter was young, we were at a candy store in a huge mall around Easter time. [Daughter] was looking at the huge chocolate-covered eggs — the size of your fist — and noticed that one of the pretty candy flowers had fallen off. We brought the box with the chocolate egg over to an employee and showed her the flower.

The lady looked at my daughter.

Lady: “Oh, don’t worry, honey. We’ll just lick it and stick it back on,”

And she gave my daughter a wink. Then, just in case anyone overheard our conversation and actually believed what she had said, she looked around the room at the other customers and said, in a much louder voice:

Lady: “We’re not going to actually lick it; we have icing in the back to stick it back on!”

It’s funny that you have to actually tell people that you’re joking, just in case they think you’re serious!

My grandmother has two biological children: my dad and his younger brother. When her sons were in their teens, my grandmother got remarried to a man who also had two sons from his previous marriage that are pretty close in age to my dad and uncle. It’s also important to note here that she has several grandchildren; however, I am her only biological one because I’m an only child and my bio-uncle never had any kids. I was also raised to be very close to the daughter of one of my step-uncles since we’re only a few months apart in age.

When I’m about eight, my grandmother decides to plan a summer trip to visit the Mouse.

Me: “Can we bring [Cousin], too, Maw Maw?

Grandmother: “No, it’s just going to be the two of us.”

Me: “Why not? She’s going to be upset; she’s never been and I’ve already been once. And, wouldn’t it be more fun?”

Grandmother: “Because she’s not really one of us. That’s something you really should start to realize now that you’re getting to be a big boy. I don’t know why [Dad] ever raised you so close to them to begin with. Anyway, I just want to spend some time with my grandson before you stop wanting to spend time with me.”

This was definitely not the last remark she made about my step-cousins, and it wasn’t long after this that she started putting more pressure on me by calling me her “only grandchild,” and she wonders why I never go out of my way to spend time with her anymore. I can’t wait until I can get to a point where I can safely cut her off completely. And, yes, my cousin and I are still very close!