Addressing A Real Issue

, , , | Right | September 5, 2017

(I work at a town government office, responding to phone calls from residents.)

Me: “Hello, [Department Name]. How can I help you today?”

Customer: “There is a dead raccoon in front of my property. I’d like you all to come pick it up.”

Me: “Sure, I can have our clean-up crew there within an hour. What is the address?”

Customer: “Why should I give you my address? Why should I tell you where I live, huh?”

Me: “Well, because otherwise the team won’t know where to go.”

Customer: “I just said, ‘in front of my house!'”

Me: “Yes… but what’s the address of your house?”

Customer: “I just told you! I won’t give you my address! You have no right to know!”

Me: “All right, ma’am… but then how will the team know where to go?”

Customer: “I can’t believe my taxes pay for people like you! You’ll be hearing about this at the next town meeting!” *hangs up*

Changing Insurance Companies Is Hellish

, , , , | Working | September 5, 2017

(My phone rings in the middle of the day. The person calling sounds incredibly cheerful and happy.)

Caller: “Good morning! I’m calling in regards to your car.” *lists make and model* “Our records indicate you haven’t extended its coverage past the factory default.”

Me: “Yes, that’s because I’ve got it covered by [other insurance company].”

(There is a rustling of papers, and the caller then says the following in the same overly cheerful and upbeat voice.)

Caller: “I see… well, in that case, f*** you, and I hope you burn in Hell!” *click*

Has No Hang-Ups About Hanging Up

, , , | Right | September 5, 2017

(I have little tolerance for rude people, and although my work has a no-hang-up policy, I often hang up on people who are yelling at me. This phone call occurs after a long day, five minutes before the end of my shift and closing time.)

Customer: “I’m looking for an item.”

Me: “Well, we have lots of items, so you’re going to have to be more specific.”

Customer: “What do you mean?”

Me: “Do you know the name or serial number of the product you’re looking for?”

Customer: *getting huffy* “Well, you’re the employee; you tell me!”

Me: “I can’t possibly know what you’re looking for without you telling me anything about the item.”

Customer: *yelling* “How dare you? I’m the customer! You should know what I want!”

Me: “Ma’am, if you don’t lower your voice, I’m going to hang up on you.”

Customer: *still yelling* “You can’t hang up on me!”

(I hang up. The phone rings and I answer after a few rings.)

Me: “Thank y—”

Customer: *screaming* “How dare you!”

(I hang up again. The phone rings and I ignore it, but pick up quickly when it starts ringing again.)

Me: “Thank you for calling—”

Customer: *yelling again* “Now, you listen to me!”

Me: “No, you shut up and listen to me! You called and asked for an item, then got angry when I asked for specifics of said item! I’m not psychic and can’t read your mind. So, you’re either going to stop yelling at me and talk to me like a normal human being, or I’m going to keep hanging up on you. The choice is yours!”

(The woman screeches into the phone so I hang up.)

Coworker: “It’s amazing they haven’t fired you yet. But then again, who else would we give the irate ones to?”

(By then it was time to close, but the phone rang for the entire 45 minutes my coworkers and I were closing up shop.)

They Have Everything You Want Except Everything You Want

, , , , | Working | September 5, 2017

They Have Everything You Want Except Everything You Want

Fast Food, Drive-Thru, Ohio, USA

 

Us: “Can we get a ten-piece chicken nugget value meal please?”

Employee On The Intercom: “I’m sorry, we’re out of chicken nuggets right now.”

Us: “Then we’ll take a [Burger] with cheese.”

Employee: “I’m sorry, we’re out of [Burger] patties, too.”

Us: “What DO you have?”

Employee: “Everything but nuggets and [Burger] patties!”

Telling Them Until You’re Blue In The Face

, , , , , | Right | September 5, 2017

(I am colorblind, but everyone calls me “Fire” because of my supposedly fire-red hair. I see a short woman trying to reach a shirt on a high shelf, and I am tall enough to reach it.)

Me: “Hello, ma’am, can I help you with that?”

Customer: “I need that blue shirt up there.”

(She waves up in the general direction.)

Me: “Which shirt?”

Customer: “It’s the only blue one up there!”

Me: “Ma’am, you’re going to need to be more specific than that. I’m colorblind.”

Customer: *obviously ignoring me* “It’s the ONLY BLUE SHIRT!”

Me: “Ma’am! I’m COLORBLIND! I can’t see blue!”

Customer: “I need to speak with you manager!”

(I go and fetch my manager, after telling him what had happened.)

Manager: “What seems to be the problem, miss?”

Customer: “She won’t get me that blue shirt!”

Manager: “My coworker has told you already that she is colorblind, and therefore cannot see the color blue.”

Customer: “It’s B-L-U-E! HOW CAN YOU NOT SEE THAT?!”

Me: “It’s a medical condition, ma’am, I can’t see colors.”

Customer: *she turns to my manager* “You get it down!”

(He retrieves the shirt and looks at it.)

Manager: “You could have just told her that it was the shirt with a heart on the front. Or you could have LISTENED when she told you multiple times that she was colorblind. Now, will that be all today?”

Customer: “Yes.”

(The woman looks incredibly angry, but I take her over to check out, and she looks down at my name tag.)

Customer: “Fire? What kind of a name is that?”

Me: “It’s a nickname, ma’am, because of my red hair.”

Customer: “You said that you were colorblind! You’re a liar! How do you know that your hair is red?”

Me: “A lot of people have told me what color my hair is.”

Customer: “Oh…”

(She picks up her bag and walks out of the store.)

Manager: “Some people just have no clue how to listen.”

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