A Lack Of Common Scents

, , , | Right | October 13, 2009

Me: “Thank you for calling [Clinic]. How can I help you?”

Customer: “I’d like to know how much it is to de-scent my cat. He was a stray that was eating our other cats’ food and we decided to keep him.”

Me: “I’m sorry, ma’am. We can’t de-scent a cat. He may be spraying to mark his territory, and if he is, we can neuter him.”

Customer: “I assure you my cat has scent glands! He backs up to furniture, marks them, and if you startle him, he will turn around and try to mark you! And he’s mean, too! If you try to come near him, he growls and tries to bite.”

Me: “Ma’am, cats don’t spray when startled usually. Are you sure it’s a cat?”

Customer: “Well, yes.”

Me: “What color is it, ma’am?”

Customer: “Black and white.”

Me: “What do his markings look like?”

Customer: “All black with two white stripes down its back.”

Me: “Ma’am, that is not a cat. That is a skunk.”

Customer: “Well, you have obviously never seen a cat before!” *hangs up*

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A Face For Every Occasion

, , , | Right | October 8, 2009

(A customer is getting a beauty treatment done and is trying to work out why she has skin problems.)

Customer: “I just don’t understand it. I take really good care of my skin. I get facials and I only use really good make-up.”

Me: “Well, the problem could be caused by something really simple, like an allergic reaction. Have you always used the same brand of make-up?”

Customer: “Yes, and I only use the best! I can’t be allergic! I don’t ever use the cheap stuff!”

Me: “It’s probably something else, then. What do you use to remove your make-up?”

Customer: “Like… what?”

Me: “When you take off your make up at night, what do you use?”

Customer: *silence*

Me: “Do you use a cleanser or soap and water?”

Customer: “I don’t take it off. Are you supposed to?”

Me: “Well, yes. Make-up can cause damage to your pores if you wear it constantly. Why don’t you take it off?”

Customer: “In case I have to answer my door when I’m asleep.”

Me: “In your sleep?”

Customer: “Don’t judge my social life! You probably don’t have many friends!”

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The Mother Of All Excuses

, , | | Right | September 29, 2009

Caller: *crying* “I need an emergency credit on my account! My mom’s been in a car wreck and I can’t call the hospital because I don’t have any time on my phone.”

Me: “I’m so sorry to hear that your mom’s been in an accident. Let me look at your account to see if we can put a one time courtesy credit on there.”

(I see that there have been $30 in credits given over the last month. I also notice her mother has been missing, dying, dead, beat up by a drunk boyfriend, stabbed, shot, and taken to the hospital because of a drug overdose. And now, she has been injured in a car wreck.)

Me: “I’m sorry, but I can’t put the credit on your account. You’ve received several courtesy credits in the past, and as per corporate policy we’re not allowed to give you any more.”

Caller: “But my mom’s in the hospital! She might die!”

Me: “I know how this kind of situation can be really rough on someone. Maybe a friend of yours will let you use their phone?”

Caller:“So you’re not going to put any money on my account?”

Me: “I’m sorry, but your account is not eligible for any further credits.”

Caller: “F*** you, b****!” *hangs up*

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If At First You Don’t Succeed, White Lie Again

, | | Right | September 28, 2009

(Note: I help callers with connection problems with our wireless zones along train lines.)

Me: “Hello, tech support. How may I help you?”

Caller: “I can’t access your network!”

Me: “I’m sorry about that. Let me help you. Where are you currently, sir?”

Caller: “I’m traveling in between [City] and [Other City].”

Me: “Oh, I’m sorry, sir, but there is maintenance being done in that zone. You will have to wait 20 minutes until you are back in a working zone.”

Caller: “What can I do?”

Me: “Just wait until the train is a bit farther on, and you will have a connection again.”

Caller: “This is terrible! Where’s your manager?”

Me: “Sir, it’s four am, so I’m the only one working.”

(The customer hangs up, but then calls back again.)

Me: “Hello, tech support. How may I help you?”

Caller: “F***!”

(Once again, he hangs up, and once again, he calls back.)

Me: “Hello, tech support. How may I help you?”

Caller: “F***!”

(Again, he hangs up, and again, he calls back.)

Me: “Hello, tech support. How may I help you?”

Caller: “Look, I have some important stuff to watch here. Can you fix the Internet?”

Me: “If you just wait ten minutes sir, your Internet will work again.”

Caller: “So, in my zone, there’s no Internet?”

Me: “That’s right, sir.”

Caller: “Can’t you move the satellite so I do have Internet?”

Me: “You want me to go into space and move the satellite?”

Caller: *cheerily* “Yeah, that’s right!”

Me: “Um… Well, that might take me a little bit of time, sir. I’ll have to call NASA, and they’re very busy these days.”

Caller: “Oh. How long do you think it’ll take?”

Me: “About ten minutes.”

Caller: “That’s great! Thank you.” *hangs up*

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Hell Hath No Fury Like A Pregnant Woman Scorned

, , | Right | September 10, 2009

(A man comes to my register with a mint chocolate candy bar.)

Me: “Anything else?”

Customer: “Can you break a $100 bill?”

Me: “Actually, I can’t. We just opened and I haven’t gone to the bank today.”

Customer: “Oh, no! Do you know anywhere I can get change? I need this candy right away!”

(At this point I notice his panicked look. Coupled with the fact that he’s buying the most unappetizing candy in the store, I jump to a conclusion.)

Me: “Sir, these aren’t for you, are they?”

Customer: “No.”

Me: “Did your pregnant wife send you out at eight in the morning to buy this candy?”

Customer: “Yes.”

Me: “For the love of God, man! Get these home to her before you’re in even more trouble! You can come back and pay me later!”

(The customer bolted out the door. He later came back, visibly calmer, and paid.)

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