(We monitor closed circuit television for various highrise blocks in our city. One of our blocks is almost entirely enclosed inside a high fence with two vehicle gates. One is to enter and is security fob accessible, and one is to exit, and automatically opens when you drive up to it from the inside. Unfortunately, this exit gate is extremely temperamental and breaks down at the slightest gust of wind. There is a reset button near the gates, but this can be as temperamental as the gates themselves. We also have wardens that we can dispatch to any of our blocks. On this instance, our gates have failed again, but the onsite staff has already notified us. Two of our wardens are on site, but are both quite new. They are, however, very eager and very hands-on. This conversation takes place over radio.)
Warden: “We just wanted to let you know that the vehicle exit gates have failed. Is there anything that can be done?”
Me: “The only thing we can do is to phone [Repairs] and report it. You could try the reset button.”
Warden: “Is that [location of button]? Will that do anything, though?”
Me: “Well, you can try it. The worst thing that will happen is nothing at all.”
(At this point, we can see them pressing the button on the camera and I feel a bit mischievous.)
Me: “Yeah. You’ll have to test it by pretending to be a car.”
(I could watch what they do next all day, but I quickly put them out of their misery.)
Me: “I’m sorry. I mean you’ll have to test it with a car.”
(It did resolve the issue, but I will forever have the memory of our two new wardens jumping up and down in front of the gates doing star jumps trying to get the gates open.)
