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But Is It Fully Armed And Operational?

, , , , | Right | July 18, 2008

Customer: “Hi there, I was wondering if you could help me?”

Me: “Of course. What are you after?”

Customer: “Well, my son is a huge Star Wars fan and he really wants one of those lightsabers.”

Me: “Not a problem; we have plenty of them. Was there any particular one you were after.”

Customer: “Do you have one of the ones that come out of the handle?”

Me: “We have several pop-out ones. They also make a sound.”

Customer: “Oh, okay.”

(They walk off and pick some of the different designs up and walk back to me.)

Customer: “Hi again.”

Me: “Did you find one?”

Customer: “Not the one that he wants.”

Me: “Well, we also have some better ones in the window. Would you like to see?”

Customer: “Yes, please.”

(I get a prop lightsaber out of the window and show it to them.)

Customer: “Hmm, it doesn’t seem to be the right one.”

Me: “Unfortunately, that’s all we really do.”

Customer: “So you don’t do the one that cuts things?”

Me: “Erm, the ones that cut things?”

Customer: “You know, the ones from the movies.”

Me: *giving up* “Erm… you could try [Toy Store], they should do them.”

Customer: “Brilliant, thanks very much.”

(If that wasn’t bad enough, it happened about three times in the past year.)


This story is part of our Star Wars roundup!

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Honey, He Ain’t A Scrapbooking Project

, , , , | Healthy Right | July 16, 2008

(I witnessed this on the hospital floor where I work. A patient’s daughter comes out of a hospital room and stands in the hallway, staring around looking lost.)

Nurse’s aide: “Can I help you?”

Daughter: “Yeah… can I have a stapler?”

(The nurse’s aide walks about two steps away to get a stapler and then thinks better of this request.)

Nurse’s aide: “Why do you want a stapler?”

Daughter: “My dad’s IV tubing is getting in his way. I thought it would be better if we stapled it to his arm.”

Nurse’s aide: “Um, I think tape would work better for that.”

Daughter: “You guys have tape here?”

Nurse’s aide: “Yeah, I have some here in my pocket.”

(The aide walks into the room to secure the IV tubing before any more of his genius children try to help.)

Daughter: *muttering* “I still think a stapler is a better idea…”

Digging Your Way Out Of A Hole, Part 4

, , , , | Right | July 12, 2008

(As I’m ringing this woman’s vitamins up, I notice that she’s staring at my stomach. I pause and look up at her.)

Customer: “When’s the baby coming?”

Me: “What baby?”

Customer: “Are you expecting?”

Me: “Um, no. I’m not pregnant.”

Customer: “Oh, I’m so sorry! I just asked because I used to be chubby like you when I was your age.”

Me: “Um… what?”

Customer: “Well, I was gonna say, you’re too young to be pregnant!”

Me: “I think you’d better quit while you’re ahead.”

Who’s Got The Power Now

, , , , | Right | July 11, 2008

Me: “How can I help you?”

Irate Caller: “Yes, I just purchased one of your wireless routers and your stupid tech support in India just told me I have to plug it into an outlet.”

Me: “Uh… yes, ma’am. It needs to be plugged into an outlet to get electrical power.”

Irate Caller: “I purchased a WIRELESS router, so it shouldn’t require wires! Doesn’t it use batteries or something?”

Me: “No, ma’am, ‘wireless’ means you don’t need wires between the computer and the router.”

Irate Caller: “Wireless means WIRE-LESS! If this thing has to be plugged in with a wire, I want a full refund!”

Me: “If the product isn’t what you expected, I suggest you return the device to your local retailer.”

Irate Caller: “NO! That’s not good enough! They won’t take it back because it’s been opened! I want you to give me a refund!”

Me: “Ma’am, we don’t provide refunds unless a product’s functionality is grossly mis-advertised. You need to speak to–”

Irate Caller: “NO! You’ll give me a refund right now, you f****** son of a b****, and you’ll do it right f****** now!”

Me: “Ma’am, throwing a temper tantrum like a five-year-old is not going to get you something that we’re incapable of giving you.”

Irate Caller: “You can’t speak to me like that! Transfer me to your manager at once!”

Me: “No.”

Irate Caller: “What?”

(Contrary to popular belief, most companies don’t REQUIRE techs to transfer to supervisors simply because they’re told to by a customer).

Me: “I said no. I will not transfer you to my supervisor. This is a non-escalatable issue.”

Irate Caller: “But you have to!”

Me: “No, I really don’t, and since you already blasted me with profanity, technically, I could have disconnected the call already.”

Irate Caller: “Well, I’m sorry… Can I have my refund now?”

Me: “I told you, I can’t give you a refund for this product. You need to contact your retailer.”

Irate Caller: “F*** you! You f****** r****ds are ripping me the f*** off! F*** you!”

Me: “Thank you for contacting tech support and have a nice day!”

Irate Caller: “Wait! I’m sorry!”

Me: *click*


This story is part of our Swearing Customers roundup!

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Postman 1, Preemptive Strike 0

, , , , | Right | July 4, 2008

(I’m waiting in line and overhear a conversation between the customer in front of me and the postman at the front counter.)

Customer: “I need to ship this package out.”

Postman: “Okay. Would you like to upgrade this to priority shipping?”

Customer: “No, I just want to send this by regular mail. I don’t need anything else or any other services.”

Postman: “Okay, that’ll be $10.00 for the shipping. Do you need any stamps today?”

Customer: “No! No stamps, no certified mail, no post office box, no passport. I just need to ship this package out–that’s it. Did I miss anything?!”

Postman: *without skipping a beat* “Do you need any money orders today, ma’am?”