Unfiltered Story #124807

, | Unfiltered | November 6, 2018

So a guy comes into the bar buys a pint and goes to play on the fruit machine. He comes back to the bar and asks for a packet of crisps, he pays with a £10.
I give him his change of £9.20, he then says
“actually i have the £1 coin so i don’t need to break into the note” give me the £1 coin and demands i take his £10 note out of the till
(he has the £9.20 change and put this into his pocket while shoving the £1 coin into my hand demanding his £10 note)
at this point i’m confused and say “well give me the change back and i will get the £10 note back for you”
he then starts shouting about me scamming him and he is late for his bus (at this point i get he is trying to scam me but doing a really bad job)
I tell him he has the £9.20 change i just gave him in his pocket if he wants his £10 note back he needs to give me back the change that i gave to him, he starts shouting again about the police and how i’m a low life and leaves the bar, my other customers are just looking at me (the guy really went off on one) i’m a little in shock but laugh it off, the guy storms back in throws the packet of crisps at me still threatening the police and storms back out.
Guy tried to scam me but I ended up 80p up as I had my crisps back

Unfiltered Story #124793

, , , | Unfiltered | November 6, 2018

(I’m a girl in my early twenties, working Saturday night behind the bar and it’s been a relatively slow night with no drama. A customer around my age walks up to the bar and looks at me intensely. This guy has been to our pub several times before.)

Customer: “I feel like I’ve seen you before somewhere. You look so familiar.”
(I steady myself for the usual lines that we get every night.)
Me: “Probably here at the pub.”
Customer: “No, that’s not it.. OK, this is gonna sound weird but have you ever been arrested?”
(I’m starting to feel the warning signals)
Me: “No….”
Customer: “Well I’m a cop so I thought that might have been it. You see we made this arrest at a brothel a while back.”
Me: “Umm, alright… Well I’m afraid I wasn’t there..”
(He seems to suddenly realize what he’s implying.)
Customer: “Oh no I’m not saying I thought you worked there, there were just so many of their customers outside that we had to talk to so I though you might have been one of them.”
Me: “…Yeah, no…”
(There is a long awkward silence and I’m starting to move away, wanting to get far away from him)
Customer: “I really screwed this up didn’t I?”
Me: “Pretty much.”
(He walks away after this and I will avoid any future conversations with that guy.)

Straight-Up Violence

, , , , | Right | November 5, 2018

(I’ve just printed out the cinema tickets for a woman and her son, who is 10 or 11 years old. There is a growing line behind her.)

Me: “Here you are, miss. I hope you enjoy the film!”

Woman: “Are you gay?”

Me: “Excuse me?”

Woman: “Are you gay?

Me: “That’s really none of your business.”

Woman: “When it comes to my son, it is!”

Me: “I’m sorry, but what has being gay got to do with your son?”

Woman: *now hugging her son so tightly I wonder if he can breathe* “You might make him gay, too!”

Me: “Even if that was possible, I don’t see how that would be an issue. Now, if you could please stand aside, there are others waiting to be served.”

Woman: *quite literally dropping her son and ripping up the tickets I just gave her* “Get me someone else, like this young lady. I don’t want some [slur] giving me [slur] tickets!”

Me: *turning to my colleague — who is actually gay — who has been trying to serve her line without bursting into tears* “I’ll get a manager down. Are you okay with being alone until I get back?”

(My coworker nods, so I turn back to the woman.)

Me: “I’ll be back in a minute.”

(I can hear her screaming obscenities the entire time I’m in the back, and my manager asks about the noise as I enter his office. We both head back to find the son stood behind the counter, crying and hugging my colleague with quite a visible red mark on his face. My colleague is screaming at the top of her lungs along with the woman, who is being held back by several of the customers; it looks like she’s trying to mount the counter.)

Woman: *noticing me* “YOU [SLUR]! YOU DIRTY F****** [SLUR]! You did it! I’LL KILL YOU!”

Colleague: “Take him in the back. I think he’s bleeding.”

(My manager takes the boy into the back, as he is indeed bleeding down his neck. The woman is now being dragged out of the building as I call the police.)

Colleague: “No, one of the customers has already called.”

Me: “What happened?”

Colleague: “My girlfriend brought me my lunch, and she just turned on her. I thought she was going get physical, and I… I lost it. I told her to forget the tickets and get out, or I’d drag her out while phoning the police.”

Me: “But what about her son?”

Colleague: “She grabbed him by the ear and tried pulling him out. He started screaming and she full-on slapped him! That’s when the other customers stepped in. The boy ran straight to me.”

Me: “I thought the whole point of this was to protect him.”

(My colleague just shrugged. The police and paramedics arrived to find the son sitting with my colleague and her girlfriend in the back, watching one of the recent films that was pulled. He went off to the hospital to have stitches while we gave statements to the officers. About two weeks later, the son’s father came in and apologised for his ex-wife’s behaviour. They had divorced a few years back, and she had had visitation rights with the son that day. She was previously deemed unfit to be a parent due to severe psychological issues that emerged during her pregnancy, but they had believed her to be improving. We didn’t hear anything else after that, and hope they’re all doing well.)

Some Customers Never Change

, , , | Right | November 5, 2018

(I work in one of the two local branches of a nationwide pet shop company. About the time I started, they were bringing out a loyalty card, one of the selling points being a discount voucher in the welcome pack, but often people mistake it to mean the card gave them the discount whenever they used it. This story is two instances of the same customer, around two or three years after I began working. The customer in question is a middle-aged, reasonably well-dressed lady. She’s hurriedly tying up one of the clear plastic bags we use to put live aquarium plants in when customers buy them. I notice her hands are wet, which means she’s ignored the various notices saying to ask for help with the plants and asking customers to not put their hands into the water.)

Me: *ignoring the plant thing* “Hi there! Have you found everything you needed?”

(This has been part of my training from day one, to always greet customers coming to the till with a question like this, and our customer feedback suggests that a lot of people appreciate it, and a number of customers will either suddenly remember something, or ask for assistance with something they couldn’t find.)

Customer #1: *suddenly defensive and haughty* “What kind of question is that to ask?!”

Me: “I’m sorry?”

Customer #1: “Is that what they train you to ask?! That’s incredibly rude! It’s almost like you’re suggesting we’re incapable of shopping by ourselves! This is horrendous customer service! I wish I could complain to your head office about this!”

(This prompts me to keep very quiet about our online customer surveys.)

Me: *choosing to brush the whole thing off* “Okay, I’m sorry for that. Do you have a [loyalty card] to swipe, please?” *swipes card as it’s presented* “So, that’s three plants? Okay, that’s [amount] altogether, please.”

Customer #1: “What? No, it isn’t; it should be cheaper!”

Me: “I’m sorry, but the multi-buy deal on these plants has always been [amount].”

Customer #1: “No! The card means I get [discount amount] off!”

Me: “Ah, no, sorry. That’s just the one-off voucher you get in your welcome pack. The card itself doesn’t give you a discount; it validates the money off vouchers you’re sent.”

(She then proceeds to huffily pay the full price for the plants, and leaves. I turn to the till next to me, where my coworker and her customer are staring at me, dumbfounded.)

Coworker: “What was her problem? I was embarrassed for you, there! I’ve never heard anyone complain about being asked if they’ve found everything before…”

(A few months go by before the second incident. I’m just beginning to put a customer’s items through the till when the woman from before comes up, moves to the other side of the till from the lady I’m serving, and drops a wet, clear, plastic bag with aquarium plants in on the counter. Once more, her hands are wet.)

Customer #1: “These three plants. They’re [amount]!”

(She places the correct change onto the counter.)

Me: “I’m sorry, but I’m in the middle of serving this lady here.”

Customer #1: “I’ve given you the correct change! Just put it in the till!”

Me: “Sorry, no, I need to put the plants through the tills and give you a receipt.”

Customer #1: “Hmph, you can do that after you’ve finished serving her.”

(I decide that arguing with the woman is going to get me nowhere, so I finish the other woman’s transaction in silence, and put the money for the plants into the till when it opens. The first customer takes her plants and triumphantly scuttles out of the doors. I turn to the customer I was originally serving to pass her the receipt for her items and begin putting the plants into the till, with as apologetic a look as I can manage after that.)

Customer #2: *looking shocked, worrying me into thinking I am about to get chewed out for this* “Well! Wasn’t she rude?”

Me: *exasperated* “Thank you! Not just me that thought it, then?”

(I have never seen [Customer #1] since… fortunately. But, having spoken to my manager, she has confirmed that I can refuse to serve her and call someone else to serve in the tills.)

No More Playing, As Students Realize That Literary Theory Is No Joke

, , , , , | Learning | November 5, 2018

(I have ordered textbooks for class online and go to the reception building to pick them up. After signing for the package, I go to take the books from the man behind the counter.)

Man: *playfully pulls the box away from my hands*

Me: *jokingly* “Go ahead. They’re books on literary theory. You can have them if you want.”

Man: *looks from the box to me* “Take them.”

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