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Totally Missed The Point

, , , , , , , | Working | June 20, 2022

It’s the 1990s, and I am running a small team in a financial services company. We have a morning process to manage, with a number of defined tasks. [Coworker #1] is young and has been in the job for only a few months. One day, he calls in sick, with a croaky voice.

Coworker #1: “Maaaate, I’m dying. I’ve got some kind of ‘lurgy. I’m not going to make it in today.”

Me: “Okay, thanks for letting me know. Get well, and I will see you when you’re better.”

A few hours later, I realise I need some data that he only he has access to, so I call his landline.

[Coworker #1] answers in a surprisingly boisterous, chipper voice.

Coworker #1: “Hi, everything’s ready. We’re just waiting for—”

Me: “[Coworker #1], it’s [My Name]. I need access to the [necessary data].”

Coworker #1: “Oh. Ohhhhhhh… Ummmm…” *Croaky voice* “Yeah, it’s in the shared folder. I put a password on it: [password].”

The following day, he returns to work sunburned and hungover.

Me: “[Coworker #1], look, it was fairly obvious from our calls yesterday that you weren’t being completely straight with me. I need to know that I can rely on you. Next time, just be straight with me.”

A few days later, [Coworker #2], an old hand who has been with the company for years and is amazing at his job, calls me early.

Coworker #2: “Mate, I’m sorry, but I’ve been out all night, just got through the door. I am still drunk and there’s no way I am coming in today.”

Me: “Right, no problem. Thanks for letting me know. I’ve got you covered.”

[Coworker #1] gets wind of the conversation and complains.

Coworker #1: “Wait, you gave me grief for pulling a sickie, but when [Coworker #2] tells you he’s too drunk to work, you give him a pass. That’s not fair?”

Me: “The difference is that he has proven himself time and again, and he was completely straight with me about his reasons. He didn’t try to mislead me, and that means that I know I can trust him with other things. It’s vital that, in our team, we have complete trust but manage what we disclose with everybody else to ensure that there’s no blowback and we can continue to operate as we see fit.”

He mulls that for a while and seems to accept it.

A few months later, I go on holiday and my boss fills in for me managing my team. When I get back, the boss calls me into a meeting.

Boss: “I am sorry, but I had to let [Coworker #1] go while you were on holiday.”

Me: “What? Why?”

Boss: “Well, he called me out of the blue and said he wasn’t coming to work because he’d been drinking all night and, when I told him that that wasn’t acceptable, he said you let [Coworker #2] do it all the time.”

I tried to straighten it out and get [Coworker #1] his job back but, after I explained, [Boss] insisted that he was too stupid to be employed.

Do I Look Like The Kind Of Bartender Who Cares?

, , , , | Right | June 20, 2022

The golf club where I work is hosting a dinner dance for a local businessman, with lots of very well-off guests.

A man comes to the bar and orders a fairly large round of drinks. His total comes to about £100.

I tell him the price, and his demeanour flips from cordial to furious.

Guest: “£100?! Do I look like I can afford to buy £100 worth of drinks, huh, fella?”

I give him a once-over, taking in his midwinter tan, designer suit, expensive watch, and gold jewellery, not to mention his wallet that is on the bar in front of him with half a dozen £50 notes visible.

Me: “Er, yeah. You do.”

He locks eyes with me for about five seconds, then his angry expression splits into an enormous grin, and he bursts out laughing.

Guest: “Well played, fella, well played!”

He hands me a credit card and pays for his drinks.

Guest: “I’m sorry for messing with you at first. That was mean of me. Here, this is for you guys behind the bar; you’re doing great!”

He then handed me three of those aforementioned £50 notes, gave me the double finger guns, and headed off with his drinks.

Buses Are The Worst

, , , , , | Working | June 18, 2022

I live in a very rural area of Wales. At the time of this story, I was sixteen and had just started college, which was a good hour and a half away. Thankfully, there was a special bus program that went through my village that consisted of two separate connecting bus routes.

I was on the second bus back one evening and my friend had gotten off, so it was me and a couple of random people. I had my headphones in and was zoning out when I suddenly realised it was taking longer than normal to reach my stop. I am very socially awkward, so I waited for a while, but eventually, I made my way up to the front.

Me: “When will we reach [My Village]?”

Driver: “This bus doesn’t go through [My Village].”

Me: *Shocked* “What bus number is this?”

He told me. It was the right bus route, but the driver insisted that this bus NEVER went through my village. We were already past the turning for the village, so I went to my seat and checked my phone. However, it was an old piece of garbage, and I’m a little forgetful, so it had gone dead. 

In the end, I got off at the next stop — a small town a ten-minute drive from my home. I planned to find a phone box, but the only one around was out of order, so I walked into a pub and asked to borrow their phone. The people were very nice and let me stay there until my parents arrived since it was pretty dark out. 

My parents were furious at the driver, and my mum called up the next day to complain. Turns out the bus only goes this route at certain times for the school run. The driver must have not worked that shift in a while and didn’t bother checking the route. I don’t know what happened to them, but hopefully, they will be more careful in the future.

They Haven’t Quite Nailed The Free Sample Thing

, , , , , | Right | June 17, 2022

I’m shopping in a supermarket. I turn to go down the next aisle when I see a woman and her daughter blocking it with their trolley. I pause a moment to consider getting past them when I notice that she is applying nail polish; it’s so unusual and blatant that it makes me stop in my tracks.

She has several very expensive bottles of nail polish opened and set up on the trolley seat like her own personal display and has left the shelves a mess of boxes and opened bottles.

I watch her finish doing a nail, hold her hand out to consider the colour, frown, and then put the bottle back on the shelf. This shop doesn’t have testers, so she has just ruined another bottle.

I blurt out without thinking.

Me: “Wow, the thieves are getting bold these days.

Instantly, I regret saying anything at all. I was just going to scuttle off, but then she comes back with this stupid comment.

Customer: “I am not a thief! I haven’t taken anything.”

Me: “And you’re going to pay for the products you used?

Customer: “It’s not stealing! I put it back!”

Me: “You still used it! You can’t take a bite out of an apple and not pay for it.”

Customer: “It isn’t an apple; it’s makeup!”

Me: “You are just utterly clueless.”

Customer: “What’s it to you, anyway? You don’t know what it’s like to be a single mum!”

She goes on and on. I tell her that I simply do not care; her circumstances do not make it okay to steal, which riles her up even more. I walk off, at which point she rams me with her trolley, the whole time ranting and raving about how hard it is to be her.

We get a few aisles down. She is still in pursuit and has struck the back of my heels twice already when an employee comes over.

Employee: “Is there a problem?”

Me: “Yes, I caught her stealing and now she’s mad at me.”

Customer: “What? No, she was rude. I demand you kick her out!”

Employee: “What was it that she was stealing?”

Me: “Makeup — well, nail polish. She has opened a dozen bottles. I bet her nails are still wet.”

Customer: “It’s not stealing! I put it back!”

The employee radios for loss prevention. They lead her away with her shouting her innocence.

Me: “What’s going to happen to her?”

Employee: “They will ask her to pay for the products she damaged or ban her from the store.”

Me: “I doubt she will pay.”

Employee: “The crazy ones never do. Thank you for bringing this to our attention.”

Better Than Nothing, But Only Barely

, , , , , , , | Working | June 16, 2022

I order food from a well-known delivery service. The food is outside, and the guy calls us to ask where our house is because it’s hard to find and their GPS map always places us further up our road than we are. It’s easier for me to go outside and get it from them rather than explain how to find our house. So I go, grab the bag, and thank the guy.

As I’m walking back to the house in the dark, it strikes me that this seems like a lot more food than we ordered. I get inside and look at the receipt stapled to the bag and, sure enough, our £23 order is missing and this is someone else’s £35 order. I call the guy, who tells us he can’t do anything because he’s just a delivery guy for a third-party company and to contact the delivery company helpline. Fair enough. I hop on the chat.

Me: “Hi, I received an order, but it’s entirely wrong. I ordered a meal with specific dietary requirements so I cannot eat any of it. Can I get a refund, please?”

I send this with proof of my actual order and what I received.

My family eats the food we got because at least they get dinner that way. I end up making something anyway because I can’t eat any of what I got.

Eight entire hours pass by before customer support… refunds me £1.64.

At first, I think maybe they misunderstood because some of the items we ordered did happen to be in the order we got, but neither the chicken nor the burger we actually got was this price. Literally nothing I ordered was £1.64 — not even the tip we left the delivery guy, delivery charge, or service fee was £1.64 — and I still have no idea where they got this value from.

Me: “Hi. Why was I only refunded £1.64 for a £20+ order I never got?”

Several more hours pass by. It is now about midday the next day.

Customer Support: “Your refund of £1.64 is already being processed; it will appear in two to three business days.”

Me: “Yes, thank you, but that isn’t my problem. None of what I ordered was £1.64. None of the charges were £1.64. I’m confused about why the value I’m being refunded isn’t the value of my entire order I never got.”

Customer Support: “Your refund of £1.64 is being processed. I’m closing the claim.”

Cue me opening a third claim, mainly out of principle now.

I reexplain the ordeal AGAIN.

Me: “Please, can I just be refunded?”

Another probably about four or five hours passed by, and I went to check the logs with no update. At this point, it had been like two days, and I’d given up getting my money back.

I was sitting there wondering if the family that ordered £35 of stuff that we got had gotten their refund, and I saw they had refunded me the entire amount a few minutes prior. I guess they decided it would be nicer if it was a surprise because no one replied to my customer support chat.