Unfiltered Story #98558

, | Unfiltered | October 24, 2017

I am an 18 year-old part time sales assistant for a very high end retail store, that does women’s and children’s fashion and accessories. My branch specialises in female occasionware – this includes for little girls from 6months. Prices are steep. Our best sellers are the little girl items. They make up almost 70% of our profit, primarily because we’re the only store who actually do occasion kids clothing in the location. It’s gotten to the point where we’re asked to stock the boys clothes too, which we feed back to our head office.

Head office do make a change. They decide to remove ALL kids clothing from our store. We argue about it, and they say they’ve looked at sales of the shops around us – the ones that don’t even stock kids clothing – and feel kids clothing won’t do well here despite the fact we’re always above target. We’re extremely angry about the decision, and our branch manager points out this fact but they don’t listen and have it taken out.

Our customers are pretty upset by it, and we give them the customer complaint number and email as we literally have zero say. We advise that they’ll only change it back if customer’s complain, that it must come from them via those contact details.

All customers so far have been fine with this and promise to call and email. One customer,an older lady, who came in gasped when she goes to the previously-kids section, coming straight over to me to ask what happened. I explain, give her the complaint number and general speel of what to do. She’s upset, and explains she was coming in to buy dresses for her granddaughters as they were being bridesmaids for their mum. Since she knew the exact sizes, style and colour she needed, I told her she could order them – a facility we have in store – bit the customer isn’t sure as the wedding is two weeks away. My branch manager overhears and states she can put in a code to give the older lady same day delivery for free. She is thrilled and goes with my branch manager, those tells me she’ll make a complaint with the number I gave her though state the staff were super helpful.

I’m glad the issue is resolved and go back to what I was doing.. A few minutes later, a different customer, a younger woman probably mid 30s, comes up and asks. I explain the situation and she goes completely off on me, yelling at me saying how dare I get rid of the kids stuff, that I must hate kids and that I’m discriminating against mothers. I keep trying to explain the procedure, but she won’t listen. She’s absolutely irate. I try to help but she just continues to scream at me.

Suddenly, “WHY DONT YOU SHUT UP AND LISTEN!” Is yelled from across the store. It’s the previous customer. The younger woman splutters, but the older lady isn’t having any of it, telling the younger woman how she should mind her manners and how stupid she is if she thinks a sales assistant has any say in it. The younger woman looks abashed and has quiets down, so I asked her if she needed kids items today or tomorrow. She said no, she just wanted to browse it – in fact she didn’t even have kids and admitted she just was in a bad mood. The older lady scolded her again for causing such a ruckus for no reason, so the younger woman leaves. I thank the older lady for her helping out, which she said she knew we couldn’t do anything to stop her. My store manager knocks 70% off her purchase – our maximum that can be authorised.

Eventually, our head office put back the kids stuff, including boys this time, in our store claiming it was an ‘admin error’. That ‘admin error’ lost us thousands and resulted in me getting screeched at by some woman who just wanted to make someone else’s day bad. On the plus side, the older lady regularly comes in for a chat and a browse.

Bursting American Bubbles

, , , , , | Right | October 24, 2017

(We are a small, UK-based company. An American customer calls one afternoon.)

Customer: “I was on your website and can only find this number. I need to you to give me the number for your American office. And you should tell whoever is in charge that international calls are expensive. I shouldn’t have to call to get an American number; you should put it on your website next to this one.”

Me: “We don’t have an American office; just this one. Is there something I can help you with?”

Customer: “What do you mean, you don’t have an American office? Your website says you ship worldwide.”

Me: “We are a very small company. We send everything from the UK and—”

Customer: “Why are you all in the UK?”

Me: “Because we live here?”

Customer: “All of you?”

Me: “Um, yes.”

Customer: “If you don’t have an American office, then how can you ship things to us in the United States?”

Me: “We give Royal Mail money and they put it onto a plane for us.”

Customer: “I only deal with Americans.” *click*

Peter Rabbit And The Prisoner Of Azkaban

, , , , , , , | Working | October 23, 2017

(Our company adds a busser, who is just 16 years old, to our team. The following conversation happens in a quiet moment as two coworkers and I am discussing the Beatrix Potter 50-pence pieces available in the UK.)

Colleague #1: “I only need one more and I’ll have the whole set.”

Me: “I managed to get two whole sets recently; the last one took ages to find, though. Which one do you need?”

Colleague #1: “The Beatrix Potter one, y’know, with the dates and that.”

Colleague #2: “Oh, I need that one, too.”

Busser: “Beatrix Potter! I liked the third film best.”

(We all stare at her.)

Busser: “What?”

Me: “Third film?”

Busser: “Yeah, Harry Potter. I’ve not read the books yet, but I like the films.”

Me: “We’re talking about Beatrix Potter, the author!”

Busser: “Who?”

(I describe to her the books she may know. She just looks blank.)

Busser: “Well, Beatrix Potter… Harry Potter… They’re pretty much the same, anyway!”

Why Nurses Should Rule The World, Part 12

, | Healthy | October 23, 2017

(This was a few years ago. I have made an appointment with a new GP to give me a contraceptive implant since I keep forgetting to take my pills and I want to be safe. This is my first time at this particular office.)

Doctor: “So I’m just going to numb the area first and then we’ll get the implant in there.”

Me: “Okay.”

(I roll up my sleeve and turn my head away.)

Doctor: “Are you all right?”

Me: “Oh, yeah, I just don’t like watching the needle go in. So I’m gonna look at that wall there.”

Doctor: “All right, then.”

(She then stuck the needle in and lifted the skin of my arm up with the needle as she removed it. When she apologized she attempted to do it again. Both times were quite painful but thankfully the needle didn’t break and the rest of the appointment went fine.)

Doctor: “Again, I’m so sorry. I don’t know what happened there. Maybe if you didn’t have such tiny arms!”

(Three years later I went to get my implant replaced. This time I got a nurse to do it. She did it completely pain free on the first try. I guess my tiny arms weren’t a problem for the nurse.)

Related:
Why Nurses Should Rule The World, Part 9
Why Nurses Should Rule The World, Part 10
Why Nurses Should Rule The World, Part 11

Car-Fooling

, , , , | Working | October 23, 2017

(We monitor closed circuit television for various highrise blocks in our city. One of our blocks is almost entirely enclosed inside a high fence with two vehicle gates. One is to enter and is security fob accessible, and one is to exit, and automatically opens when you drive up to it from the inside. Unfortunately, this exit gate is extremely temperamental and breaks down at the slightest gust of wind. There is a reset button near the gates, but this can be as temperamental as the gates themselves. We also have wardens that we can dispatch to any of our blocks. On this instance, our gates have failed again, but the onsite staff has already notified us. Two of our wardens are on site, but are both quite new. They are, however, very eager and very hands-on. This conversation takes place over radio.)

Warden: “We just wanted to let you know that the vehicle exit gates have failed. Is there anything that can be done?”

Me: “The only thing we can do is to phone [Repairs] and report it. You could try the reset button.”

Warden: “Is that [location of button]? Will that do anything, though?”

Me: “Well, you can try it. The worst thing that will happen is nothing at all.”

(At this point, we can see them pressing the button on the camera and I feel a bit mischievous.)

Me: “Yeah. You’ll have to test it by pretending to be a car.”

(I could watch what they do next all day, but I quickly put them out of their misery.)

Me: “I’m sorry. I mean you’ll have to test it with a car.”

(It did resolve the issue, but I will forever have the memory of our two new wardens jumping up and down in front of the gates doing star jumps trying to get the gates open.)