Unfiltered Story #90059

, , | Unfiltered | June 22, 2017

(A customer has ordered a bowl of spicy pepper squid, which we garnish with finely sliced spring onions and chillis.)

Customer: “This squid isn’t cooked properly, and it’s far too spicy!”

Manager: “Ah, think you’ve eaten a slice of chilli there, the squid should be fine, but if not, can get you another one.”

Customer: “No, refusing to pay, this is ridiculous, it’s not cooked properly.
My manager then explains that it’s fine, we follow standard cooking procedures (we’re a chain) and if she’s not happy, he’ll take it off the bill (mostly so she’d leave)
She then turns round to me and declares: “just so you know, tell your manager to change his attitude (he’s one of the nicest people ever) the customer is ALWAYS RIGHT and he shouldn’t speak to me like I’m stupid or something.”

(She then storms off and I’m stuck between laughing and punching her. Sigh.)

Serving Cruella DeVille

, , , | Right | June 21, 2017

Me: “Is there anything I can help you with, miss?”

Customer: “You don’t have much, do you? I can’t find anything!”

(I stare at the huge wall of DVDs. She pulls out a small notepad.)

Customer: “I was looking for 101 Dalmatians.”

(I pull it off the shelf.)

Customer: “And Captain America!”

(Again I pull it off the shelf.)

Customer: “And—”

Me: “Maybe this will go quicker if you give me the list?”

(She hands it over and I see close to 15 titles, most of which are within view.)

Me: “You didn’t look?”

Customer: *smiling* “No.”

Me: “You wanted someone else to find them for you?”

Customer: “Yes.”

Me: “You could have just asked.”

Customer: *smile disappearing* “I don’t like your attitude.”

(She took the list and left the store, but not without complaining to my manager that I tried assaulting her. It’s a good thing he had full view of us the entire time, and was within ear shot.)

Their Knowledge Of Steak Is In Need Of Beefing Up

, , , , , | Right | June 21, 2017

(I work at a fairly nice restaurant on the till/ordering counter. Customers have to open a tab and order at the counter. After that they can pay, order drinks and desserts, etc. from their tables.)

Customer: *orders a rib eye steak*

Me: “And how would you like that done sir?”

Customer: *said loudly with explosive breath* “BEEF.”

Me: *thinking he misunderstood what I had asked* “Sorry, I meant how would you like that cooked?”

Customer: *same inflection* “BEEF!”

Me: “Uh… yes, sir, all our steaks are beef. How do you like your steak? Rare, medium, well done?”

Customer: “BEEF!”

(This goes on for a couple of minutes, with me trying to find a way to ask the customer how he wants his steak done that he would comprehend. Our manager has a policy that every customer has to confirm what they want before we cook it and he takes pains to check we are doing it right. The manager comes out to see why no order has been put through on my till for a little while and he sees I’m having an issue. He grumpily sends me to the kitchen while he tries to deal with the customer. Five more minutes pass.)

Manager: “Yeah… he wanted a beef steak. Go have a break.”

Common Sense Not Included

, , , , , | Working | June 21, 2017

(I work in the souvenir shop at a museum. Aside from sales, our responsibility is to be knowledgeable of everything inside the museum, both exhibits and the products we are selling, which isn’t hard if you make the effort. Generally, everyone I work with is enthused by the museum theme and knows a lot about it but in the last year or so my line manager has been hiring people don’t know anything about what we do and don’t want to learn, which is pushing down targets and satisfaction. One day one of the recent hires and I are serving a group of people at the tills and I overhear the following exchange.)

Coworker: “Hi, how can I help?”

(Coworker begins ringing through the customer’s goods.)

Customer: “My daughter wants to know if she needs to buy batteries for this products or if they are included?”

Coworker: “I don’t know; I’ll just ask my colleague.”

(Coworker refuses to acknowledge large obvious ‘batteries not included’ signage.)

Coworker: *to Customer* “I’m so sorry, I’ve only been here three months!”

Customer: “What do you mean? You work in a toy shop don’t you?”

Me: *pointing to battery information signage* “[Coworker], it’s right here. Batteries not included.” *to Customer* “Did you want to by some batteries with this today?”

Customer: “Yes, please!”

(I hand batteries to my coworker; the transaction goes through and the customer departs.)

Coworker: *to me* “Wow, you’re really brainy. How do you know so much about products?!”

Me: “We’re supposed to. It’s our job.”

(This isn’t the only example. Another one of our coworkers who used to work with her has been working with us for over a year. When I supervise them I frequently get tales about management ‘being mean’ to them; not allowing them to have access to drinking water, for example. It turns out management caught both of them leaving open cups of drinking water right near electricity outlets, putting the whole workplace at risk, and they construed this as an attempt to deny them human rights. I shouldn’t have had to explain the risk to 30-somethings but not only did they not get it, they told me it was ridiculous.)

The Number One Problem Here Is The Manager

, , , , | Working | June 21, 2017

(We’ve had a little accident with a five-year-old who has wet himself. He’s crying quite a bit as his mum tries to sort him out. We have a cleaner sorting out the mess. After he is tended to, he and his mum come out and see our manager glaring at them. He speaks to the boy first.)

Manager: “You should be ASHAMED OF YOURSELF! HAVE YOU NO SELF CONTROL, YOU ANIMAL?!”

Mother: “Excuse me; that’s my son. He’s only five!”

Manager: “AND HAVE YOU ANY PRIDE, WOMAN?! BRINGING AN UNDISCIPLINED MAGGOT INTO MY SHOP, PISSING EVERYWHERE. GET OUT NOW, BEFORE I HAVE BOTH OF YOU ARRESTED!”

(The mother looks horrified as she rushes her son out of the store, while our manager follows her out, screaming louder with every sentence. After they leave, he addresses us.)

Manager: “That is how you handle white trash. The lowest most despicable vermin of our society. In future, if you ever see people like that again, you have my permission to drag them out.”

(I’m too petrified to speak, but am eyeing the door and considering just leaving and never coming back. The feeling seems to be hanging on everyone’s head, but a head supervisor is the first to speak.)

Supervisor: “I may as well pack my bags now then.”

Manager: “What? But you’re my best!”

Supervisor: “I also have a maggot who also wets himself. Yes, I said it. WETS HIMSELF! I hope your mother wasn’t too harsh on you to think it is all right to scream at a five-year-old for an accident. I’m off!”

(This is what broke the silence and we all voiced our disapproval before leaving. The manager sputtered out an attempt at back-pedaling, but it fell on deaf ears. He had to call HR and explain why he needed replacement staff, and according to the other management, got a stern talking to from his manager, who just so happened to have a son around the same age as the boy.)

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