Phoning In The Attitude

, , | Working | October 30, 2017

Me: “Could I get a large—”

Worker: “Could you please put your phone away before ordering? Thank you.”

Me: “Phone?” *looking at my hand* “Oh, no, this is—”

Worker: “I won’t repeat myself again, sir. If you continue to use your phone while ordering, I will ask you to leave.”

(I open the case and show him the contents.)

Me: “I’m diabetic. This is what I hold my medication in, which I am going to take with my coffee. This doesn’t even look like a phone.”

Worker: *turning red* “Oh, I-I’m sorry. I didn’t realise.”

Me: “No, you didn’t. I actually agree with the policy you’re using, but you can’t just deny service because someone might have a phone in their hand. If they’re actually using it and not paying you any attention, then go ahead. But to do what you just did, it will turn people away.”

(I then left and used the coffee shop across the street.)

Radiating Pure Incompetence

, , , | Healthy | October 30, 2017

(I work for the safety department overseeing several sites that my company is working on. I mainly focus on radiation exposure. We receive daily reports of exposure for all men working in radioactive areas with personal dosimeters that record in real time. Each site has one person who collates the information before passing it on. One site has recently had to employ a new person. He has sent the information through and I notice a problem. I reply to his email.)

Me: “[Person], is this information correct?”

Person: “Yes. It is correct.”

Me: “Okay. I thought I would check as many of your workers have far exceeded the legal limit in just one day. Has there been an incident?”

Person: “No. No incident. The information is correct. I have checked with dosimetry on site, and they confirm.”

(I don’t believe him, so I email the safety manager on site just to double check, but he doesn’t respond. I decide to pry further.)

Me: “[Person], can I assume that the workers have been sent home with pay? I will need to report this.”

Person: “No. They’re still working. I won’t be able to reach them until they finish.”

Me: “Well, you’re going to have to. They have far exceeded the legal limit for a year’s worth of exposure. As per policy, this will have to be reported and they will need to be monitored. Can you please check with [Safety Manager]?”

Person: “It’s just one Sievert! And no, [Safety Manager] is in a meeting.”

Me: “[Person], a Sievert is a large dose. We work in micro and millisieverts. Are you absolutely certain this information is correct?”

Person: “The information IS correct. That is the end of it!”

(I was even less convinced and spoke to my manager. He contacted the site manager and it was decided that the workers be sent home and everyone pulled off until the matter was resolved. It turned out no one there thought it necessary to train the new person, despite him having no experience with ionising radiation. The workers were only exposed to a few microseiverts and they were allowed to return to work. This incident reflected so badly on us it risked our contract with the site, and the manager, safety manager, and the new person were relocated. I got landed with the new person, and he’s made it his life goal to make my life miserable, as payment for his and his managers’ mistake.)

It’s All In The Falsified Delivery

, , , , , , | Working | October 30, 2017

(I have ordered something online. After a week, I check the tracking information to see how much longer it will take, when I notice the delivery date has elapsed. I call up customer service and, after several attempts and the usual long hold times, I finally get an answer.)

Me: “My order hasn’t arrived yet, and the tracking system isn’t giving me a new date. Is it possible for you to provide me with one, please?”

(I give my details and she puts me on hold while checking what’s going on.)

Employee: “It looks like the order was taken by another driver by mistake.”

(There is an awkward silence while I wait for more information.)

Employee: “Is there anything else I can help you with today?”

Me: “Umm, well, I did ask for a new delivery date.”

Employee: “And I said a different driver took the delivery.”

Me:“Yes, but what does that even mean? You can’t give me an expected delivery date?”

Employee: “No. We have no idea where the order is or when it will arrive.”

Me: “How can you not know that? Can’t you contact the driver and ask? I paid for it to be delivered this week.”

Employee: “We don’t know which driver took it. It’ll arrive when it arrives, maybe.”

Me: “Maybe?”

Employee: “There’s a chance it won’t arrive.”

Me: “This isn’t exactly filling me with confidence. I’d like a refund, please.”

Employee: “Sorry, refunds can only be made once the order has been delivered.”

Me: “That makes no sense, and I’ve got no idea if it will even arrive.”

Employee: “Yes! I’ve just told you that!”

Me: “And if it doesn’t, what happens then?”

Employee: “Nothing. You paid for an item that we shipped. If you don’t get it, it’s not our problem.”

Me: “No, I’m afraid it is. I’m—”

Employee: “If there’s nothing else I can help you with today… Thank you for calling.” *hangs up*

(I’m shocked by the employee’s attitude and decide to call back. I give my details again, and before I can say another word I’m put through to a supervisor. I explain the situation.)

Supervisor: “I see you have attempted to get a refund. However, you became hostile and the rep had to cut the call, citing expletives.”

Me: “That’s not what happened.”

Supervisor: *not convinced* “Of course, sir. What was the reason for the refund?”

Me: “Well… It hasn’t arrived? You have no idea where it is or if it will ever arrive?”

(There’s a long pause.)

Supervisor: *completely different tone* “I will just put you on hold for a moment, sir. I could be a while, but please be patient.”

(I’m on hold for about twenty minutes when a new person takes the call.)

Manager: “Hello, [My Name]? I’m [Customer Service Manager]. I have been made aware of your situation and would like to personally apologise for the difficulties you have faced with us. Your refund has been processed, and we have also submitted a replacement order, free of charge.”

Me: “Oh, umm, thank you?”

Manager: “You are welcome, sir. Is there anything else I can assist you with?”

Me: “Well, what’s happened?”

Manager: “Ah. The woman you spoke to earlier today has had several incidents with customers since starting this month. She has demonstrated a lack of support expected of our representatives. Yours is the first instance, however, of her actually ending the call and falsifying customer accounts; she added a note on your file that you were a nuisance customer. I listened to a recording of your conversation and deemed her to be in the wrong. You will not encounter her in your dealings with us in future.”

Me: “Oh, well, thank you. I’m sorry for the trouble I might have caused.”

Manager: “No, sir, the apology is mine to make. Thank you, and enjoy the rest of your day.”

No Rewards For Your Loyalty

, , , , , , | Working | October 30, 2017

(I’ve had the local cinema’s loyalty card for a few years and, having had some rough times and low funds of late, I decide to treat myself and use what points I have left to ‘purchase’ a ticket for a special anniversary showing of a trilogy of films that I’ve always loved. I book online and, because my points cover the cost of the ticket, I am not required to provide any further payment information. The email confirmation says I can use my loyalty card to collect my tickets at the till.)

Me: *holds out loyalty card* “Hey. I’m picking up a ticket for [Films].”

Worker: *looks at the card but makes no move to take it* “I can’t use that. I need the card you paid with.”

Me: “I didn’t use a card. I used my points, so you should be able to find it through my account.”

Worker: *still not moving* “You don’t get it; I can’t look it up with your account. I need the card you used to pay for your ticket.”

Me: “I didn’t pay anything.”

Worker: “Yeah, right. Tickets aren’t free, and I need the card you booked with or you’re not getting your ticket.”

Me: *starting to get frustrated*This is the card I booked with. Because I used my loyalty points!”

Worker: “Ma’am, at some point in the transaction, you had to put in your card details and—”

Me: “No, I didn’t! I didn’t have anything I needed to pay. I wasn’t asked to put in my card information, and the email said I could use my loyalty card to collect!”

Worker: “Look, I can’t do anything. I can maybe sell you a new ticket.”

Me: “Is there somebody else I can speak to?”

Worker: “There’s no point. Nobody here can do anything for you if you don’t have your card.”

Me: “Listen here. Either you are lying or misinformed and I can collect with my loyalty card, or the email telling me as such is wrong, and I wish to complain to someone who can do something about it. Either way, I need you to get someone here to talk with me about this right now, because I refuse to miss any of my film over this.”

(A supervisor comes over and apparently the employee has “warned her” about me.)

Supervisor: “Ma’am, I understand your frustration, but if you don’t have the card you paid on, we cannot print off your tickets. We can, however, sell you a new ticket and give you our company’s customer service number so you can get your original ticket refunded.”

Me: *glaring daggers at them both* “I am telling you, as I told him. I. Didn’t. Pay. By. Card. I used the points on my [Cinema] loyalty account, and the email told me I could use my loyalty card to collect my ticket. I wasn’t asked to give any card details.”

Supervisor: *looks at me briefly before turning to the worker* “If she paid with her points, the tickets will show up when you swipe the card.”

Worker: “But she doesn’t have her card!”

(The supervisor rolled her eyes, took the loyalty card I was still holding out, and printed off my ticket with an apology. She was still trying to explain it to him when I walked away.)

One More Round Of Rudeness

, , , , , | Right | October 28, 2017

(I am at my sister’s wedding and the venue has done a really good job. Everyone has had a great time and most of us are pretty drunk. There’s only a few still left at the end of the night, including my siblings, my dad, and me. The staff are just starting to tidy up, as the party has wound down and it’s late. My dad decides to try and get a last round of drinks in before we all go to bed. Unfortunately, he can be more than a little rude when he doesn’t get what he wants.)

Dad: “Hi, can I get three beers, three gin and tonics, and four whiskeys?”

Bar Staff: “I’m sorry, sir; we’ve closed out the register for the night. We can’t sell anymore.”

Dad: “Don’t give me that! We’ve all spent a huge amount of money at this wedding today, and all we’re asking for is one last round.”

Bar Staff: “I understand, but the register is now shut down for the night, the money has been taken out, and the credit card reader has been shut down for the day’s business.”

Me: “It’s okay, bud; we understand.”

Dad: “No! It’s not okay! I’m asking politely—” *he’s not* “—for another round, after we’ve spent all this money today, feeding their wages.”

Me: “Dad, they’ve closed the register for the day, which means they physically can’t sell anymore until they open it again tomorrow. It keeps the day’s takings straight and separates business days. See?”

Dad: “I don’t care about any of that. We’ve spent so much money!”

(This goes round and round a few times. The bar manager gets involved and the whole exchange repeats itself. Eventually my dad decides to stagger off to bed.)

Dad: “I’m going to see that you get a bad review on [Video Website]. Yeah, you’ll get a bad review on [Video Website].”

(I think he meant [Review Website].)

Me: “Sorry about that, guys. Don’t listen to him; he’s pretty drunk. Listen, you guys did a great job. Everybody had a great time and you didn’t miss a beat. So, thank you!”

Bar Manager: “Thanks for saying that. We’re not allowed to sell anymore, so how about a round on the house?”

(It pays to be nice!)

Page 101/174First...99100101102103...Last
« Previous
Next »