Unfiltered Story #131663

, , , | Unfiltered | December 9, 2018

(Working on following up on some open cases, so I started making calls back to customers)

Store employee: (deep voiced man answers) Thanks for calling [company], what can I do for ya?

Me: My name is [me] and I’m calling from [my place of work], is the manager available?

Store employee: (away from phone, he yells out) Hey manager! Sounds like der’s a white boy on phone for you!

(I had to mute my phone and take about 30 seconds to laugh. I couldn’t argue with him, I am a white boy).

Cheesing Off The Boss

, , , , , | Right | June 19, 2018

(I’ve just sent out an order of pasta that’s typically served with sauce on top and just a sprinkle of fresh parmesan. My boss, who is the waitress this day, returns with it just a moment later, huffily stuffs it in a baking dish, and covers it with mozzarella cheese.)

Me: “What’s wrong?”

Boss: “She says she always gets it baked with cheese on top.”

(She begins to put it in the oven.)

Me: “Did she ask for it like that? I could have made it like that.”

Boss: “No, she says this is just the way it comes and she’s always gotten it like that.”

Me: “I’ve never served it like that. I don’t think I’ve ever even had someone ask for it like that.”

(I work no less than four or five days a week, and two of them are double shifts, so I’m almost always there.)

Boss: “Well, that’s what she said!”

(She pulls it out of the oven and re-plates it.)

Me: “Hmm… Well, be sure to ask her what days she normally comes in so we can ‘yell’ at whoever has been making it wrong this whole time.”

Boss: *chuckles* “Okay!”

(She returns a few moments later.)

Boss: “Now she’s changed her story to, ‘A good friend recommended the dish to her and told her that was the way it came and she was confused.’”

Me: “Uh-huh, I’m sure.”

Call Back Attack, Part 2

, , , , , | Right | October 26, 2017

(I am going through open case tickets. I find one that has a phone number to a direct line for the client. This isn’t unusual, but it’s not generally a common practice we use since we’re supposed to only call store locations unless told by the store manager, store owner, or our own supervisor. I dial the phone number in the case notes, since it says to call the store manager at the number provided. This all takes place before my work starts recording calls.)

Me: “Hi, my name is [My Name] and I’m calling from [Company]. I’m calling to follow up on the case here about [problem]. I see that the last notes in the case—”

Woman: *cuts me off* “I don’t know why you keep calling me! I told the last guy from your company that called that I don’t work at no [Company] and that I don’t wanna be bothered anymore! I’m out with my kid walking and you call me about some f****** issue for [Company] that I don’t work at! I told you before to stop calling my cell!”

Me: “I apologize for the inconvenience we’ve caused you. I’m making notes in the case to not call the number listed so we no longer make this mistake. I hope you have a good day.”

(I hang up and go about my job. A few minutes go by and I look at the incoming calls in the queue; I see the same phone number come up that I just got off of with the angry lady. I wait for the call to come up and I answer it. Sure enough, it’s the same lady.)

Me: “Thanks for calling [Company]. My name is [My Name]. Do you have an existing case number to reference?”

Woman: “I don’t know who I just got off the phone with at your d*** company, but you f****** r*****s keep calling my God-d*** cell phone! I’m tired of being harassed by you stupid f*****s!”

Me: “I do apologize for the problems this has caused you, and I see there are notes in the case that mention to never use the phone number we have written down.”

Woman: “I don’t give a f*** what your notes say! You need to stop calling me. I don’t work at [Company] and I’m tired of you a**holes calling me while I’m out with my daughter!”

Me: “It’s noted in the case to not call your number again.”

Woman: “F*** you and your God-d*** company! Don’t you be calling my phone no more!”

Me: *knowing phone calls aren’t recorded* “Ma’am, it’s noted here to not call you anymore and you calling us back after we initially spoke to you, only to berate us, is uncalled for. Quite frankly, you don’t need to be a f****** b**** about it now.”

Woman: *gasps* “Uh… uh…” *gasps again, hangs up, and never calls back*

Unfiltered Story #97615

, , | Unfiltered | October 15, 2017

I have recently gotten remarried and have had a name change along with it. Because of the cost of divorce, and since my ex and I are on really good terms, I’d only gotten divorced and couple months prior. This means in the span of 3 or 4 months, my name has changed twice; married name 1 to maiden name, then to married name 2. Now that I’ve finally gotten my state ID, I’m trying to get my named changed at the bank.

Me: What do I need to get my name changed? Is my new and old ID enough or do I need a copy of my marriage certificate?

Teller: I think we need your certificate.

Me: Ok, I’ll bring it next time. I’m just cashing this check then (note that this check has my maiden name on it, however my debit card still has married name 1 on it because I hadn’t received the new one yet)

Teller: (looking at my check and debit card) These names don’t match.

Me: I know, I haven’t gotten my new card yet but I should be in the system under (maiden name).

Teller: It’s not

Me: It’s not? I thought I changed it months ago. I have my old ID and the yellow papers of that helps.

Teller: I can’t cash it if the name doesn’t match

Me: I cash at this branch all the time, how is it just a problem this time? I have all my papers and I’ve been a customer here since before my first marriage, you probably still have my old name in your files.

Teller: I can’t cash it of the name doesn’t match.

Me: *getting flustered and upset now* Then can I cash it like I don’t bank here?

Teller: I can’t cash it if the name doesn’t match!

Me: It does match my ID!

Teller: You can talk to my manager

Me: Fine

(I then proceed to wait nearly 10 minutes for the manager to appear. As she approaches me in the seating area, she starts talking to me loudly from about 30 feet away without even hearing what I have to say)

Manager: We can’t cash your check if the name doesn’t match!

Me: *getting angry* Whatever, I’m going to a different branch! You’re all idiots here!

Not only did I not have a problem cashing my check at a different branch, when I went later in the week with all of my papers (the divorce papers as well as my new marriage papers) to my prefered branch, I was told that my name in the system WAS currently under my maiden name and there shouldn’t have been any problem cashing my check at the first place. The banker said she’d put copies of the forms in my file just in case anyways.

You Don’t Need That Actually Needs That, Part 2

, , , , | Right | September 29, 2017

(I’m taking an order on the phone.)

Me: “This is [Pizza Place]. Will this be for pickup or delivery?”

Customer: “Pickup.”

Me: “Okay. Can I get a name?

Customer: “I have a discount card!”

Me: “Okay.”

Customer: “I want a large pepperoni.”

Me: “Okay. Can I get a name?”

Customer: “And a spaghetti!”

Me: “Okay. Can I get your name?”

Customer: “I have the discount card.”

Me: “Yup, I’ve got that written down here. Can I get a name for the order?”

Customer: “How long?”

Me: “Twenty minutes. Can I get—”

Customer: “Okay, see you then!” *hangs up*

 

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