Unfiltered Story #143643

, , , | Unfiltered | March 13, 2019

(A coworker of mine relayed this story to me. Keep in mind, we are a family owned business, not part of a franchise or anything. We don’t own the name of the business nationwide, but we are the only one in Minnesota.)

Coworker: (Store name), is this going to be for pick up or delivery?

Caller: I actually want to make a reservation for 10 people tonight.

Coworker: Ok, what time would you like that for?

Caller: 7 (note that it is already 8:30)

Coworker: Um… did you mean tomorrow?

Caller: No, tonight! This is the (Store name) in (some city) Idaho, right?

Coworker: We’re in Minnesota.

Caller: *hangs up*

Coworker (later to us as he’s telling the story): Aparrently there’s a (store) in Idaho somewhere, but I don’t know how she got our number instead. Also, I think Idaho is only an hour behind us, so she might still be late on making that reservation…

Unfiltered Story #142833

, , , | Unfiltered | March 10, 2019

(It is after close and I am counting out the registers when the phone rings)

Me: Thank you for calling [store],  I’m sorry but we’re closed for the night.

Customer: What? When do you close?

Me: 10 o’clock.

Customer: So can I get a pizza?

Me: No, we’re closed.

Customer: What time is it?

Me: 10:30

Cuatomer: Oh. *click*

Unfiltered Story #131663

, , , | Unfiltered | December 9, 2018

(Working on following up on some open cases, so I started making calls back to customers)

Store employee: (deep voiced man answers) Thanks for calling [company], what can I do for ya?

Me: My name is [me] and I’m calling from [my place of work], is the manager available?

Store employee: (away from phone, he yells out) Hey manager! Sounds like der’s a white boy on phone for you!

(I had to mute my phone and take about 30 seconds to laugh. I couldn’t argue with him, I am a white boy).

Cheesing Off The Boss

, , , , , | Right | June 19, 2018

(I’ve just sent out an order of pasta that’s typically served with sauce on top and just a sprinkle of fresh parmesan. My boss, who is the waitress this day, returns with it just a moment later, huffily stuffs it in a baking dish, and covers it with mozzarella cheese.)

Me: “What’s wrong?”

Boss: “She says she always gets it baked with cheese on top.”

(She begins to put it in the oven.)

Me: “Did she ask for it like that? I could have made it like that.”

Boss: “No, she says this is just the way it comes and she’s always gotten it like that.”

Me: “I’ve never served it like that. I don’t think I’ve ever even had someone ask for it like that.”

(I work no less than four or five days a week, and two of them are double shifts, so I’m almost always there.)

Boss: “Well, that’s what she said!”

(She pulls it out of the oven and re-plates it.)

Me: “Hmm… Well, be sure to ask her what days she normally comes in so we can ‘yell’ at whoever has been making it wrong this whole time.”

Boss: *chuckles* “Okay!”

(She returns a few moments later.)

Boss: “Now she’s changed her story to, ‘A good friend recommended the dish to her and told her that was the way it came and she was confused.’”

Me: “Uh-huh, I’m sure.”

Call Back Attack, Part 2

, , , , , | Right | October 26, 2017

(I am going through open case tickets. I find one that has a phone number to a direct line for the client. This isn’t unusual, but it’s not generally a common practice we use since we’re supposed to only call store locations unless told by the store manager, store owner, or our own supervisor. I dial the phone number in the case notes, since it says to call the store manager at the number provided. This all takes place before my work starts recording calls.)

Me: “Hi, my name is [My Name] and I’m calling from [Company]. I’m calling to follow up on the case here about [problem]. I see that the last notes in the case—”

Woman: *cuts me off* “I don’t know why you keep calling me! I told the last guy from your company that called that I don’t work at no [Company] and that I don’t wanna be bothered anymore! I’m out with my kid walking and you call me about some f****** issue for [Company] that I don’t work at! I told you before to stop calling my cell!”

Me: “I apologize for the inconvenience we’ve caused you. I’m making notes in the case to not call the number listed so we no longer make this mistake. I hope you have a good day.”

(I hang up and go about my job. A few minutes go by and I look at the incoming calls in the queue; I see the same phone number come up that I just got off of with the angry lady. I wait for the call to come up and I answer it. Sure enough, it’s the same lady.)

Me: “Thanks for calling [Company]. My name is [My Name]. Do you have an existing case number to reference?”

Woman: “I don’t know who I just got off the phone with at your d*** company, but you f****** r*****s keep calling my God-d*** cell phone! I’m tired of being harassed by you stupid f*****s!”

Me: “I do apologize for the problems this has caused you, and I see there are notes in the case that mention to never use the phone number we have written down.”

Woman: “I don’t give a f*** what your notes say! You need to stop calling me. I don’t work at [Company] and I’m tired of you a**holes calling me while I’m out with my daughter!”

Me: “It’s noted in the case to not call your number again.”

Woman: “F*** you and your God-d*** company! Don’t you be calling my phone no more!”

Me: *knowing phone calls aren’t recorded* “Ma’am, it’s noted here to not call you anymore and you calling us back after we initially spoke to you, only to berate us, is uncalled for. Quite frankly, you don’t need to be a f****** b**** about it now.”

Woman: *gasps* “Uh… uh…” *gasps again, hangs up, and never calls back*

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