Captioning Live Shows Is A Lottery

, , | Right | August 27, 2018

(I work for a television company, providing captioning for the deaf. We have two types of captions: live — for live programmes like sport, news, etc. — and file — for pre-recorded programmes like soap operas, drama, etc. The people who press the buttons to make programmes get on your TV are from a department called Playout. The phone rings.)

Me: “Captioning, how can I help?”

Playout: “Hello there. I’m just calling to ask about the lottery results programme this evening.”

Me: “Yes, how can I help?”

Playout: “Can you tell me if this programme is live or pre-recorded?”

Me: “If the lottery results were pre-recorded, pal, I wouldn’t be here to answer the phone.”

Playout: “Oh, um, yes… Thanks. Bye!”

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Totally Estúpido! Part 4

, , , | Right | March 13, 2018

(I work at a TV station, and I am answering the Closed Captioning issues phone.)

Me: “Hello, Master Control.”

Viewer: “Why aren’t the captions in English?”

(I check the closed captioning against the dialogue being spoken.)

Me: “Oh, the captioning is in Spanish because they’re speaking Spanish.”

Viewer: “Well, why isn’t it translating it into English?”

Me: “That’s not what closed captioning is for. It’s for the deaf.”

Viewer: “Well, can’t you make it be in English?”

Me: “No, I can’t. Again, that’s not what captioning is for. It’s so the deaf—”

Viewer: “F***ers.” *click*

Related:
Totally Estupido, Part 3
Totally Estupido, Part 2
Totally Estupido

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Fixing For Something Else

, , , , | Right | February 9, 2018

(I’m working the security gatehouse at a TV production studio. A “supporting artist” for a new TV show walks up to the metal pedestrian exit gate, presses the release button, and waits. This is a metal gate with no electronic parts, plainly not automatic.)

Me: *leaning out* “Hi there! You need to pull the gate open after you press the release button, please.”

Extra: “It’s not working!” *points at the gate*

Me: “I’m sorry; it’s not automatic. It’s a door you have to pull open yourself.”

Extra: *thumping the release button* “It’s not working. Look!”

(I sigh, walk outside, move her gently aside, push the button, and pull the gate open for her.)

Me: “See? You just push the button, then pull the gate.”

(She walks through to leave, then turns around angrily.)

Extra: “It’s broken! You should get that fixed!”

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The Watching Dead

, , , , | Working | February 4, 2018

I work in the television industry. Sometimes, our clients will book a block of time that is longer than the run time of their show, to allow for technical errors, adjustments, or even for if they’re just not running on time that day.

This one particular client always lets us know when they are finally feeding their video, if they have not started on time. So, today, we received an email that said simply, “We are feeding.”

Unfortunately, it was not a zombie show.

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Life Is Stranger Than Soap-Opera Fiction

, , , , | Right | November 22, 2017

(A local news story about a little girl who was murdered makes national headlines. Our station cuts into the afternoon’s soap opera with breaking news regarding the case.)

Me: “Thank you for calling [Station]. How can I assist you?”

Caller: “Why are you interrupting my stories? You can’t do that!”

Me: “I’m sorry, ma’am, but this is breaking news regarding the murder case. A lot of people want to know what’s going on.”

Caller: “I know the little girl is dead and all, but you just can’t take people’s television away from them!” *click*

(Sadly that was only one of the many calls we were inundated with during that time.)

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