Doesn’t Give A Truck, Part 2

| AZ, USA | Extra Stupid, Transportation

Caller: “Hey, I just got a text from [Rental Company] saying my truck was stolen, but that doesn’t make any sense because I just returned it.”

Me: “Really? Dang, that sounds terrible! When was the last time you saw it?”

Caller: “Well, see, I’m not the one who turned it in; it was my brother. I gave him the keys and he took it to the [Rental Company] place and dropped it off after hours.”

Me: “I… see. And do you happen to know how exactly he went about that?”

Caller: “Oh, I don’t know. He parked it in front of your lot.”

Me: “Sir, can you tell me exactly WHERE he parked it?”

Caller: “Well, see, the center was closed, and he didn’t want to trespass or nothing, so he left it on the edge of that gas station right next door to you.”

Me: “Sir, he didn’t leave it on our premises, so it wasn’t turned in properly.”

Caller: “Hey, he sent me pictures. I’m not responsible for this. My brother turned it in, and I can prove he did.”

Me: “Did he make sure to turn in the key?”

Caller: “How was he supposed to do that? You were closed.”

Me: “Sir, there’s an after-hours drop box where you’re supposed to leave your key. You’re telling me he didn’t turn in the key?”

Caller: “No, man! He left it in the center console!”

Me: “…and he didn’t lock the doors?”

Caller: “Well, he wasn’t going to lock the keys in. That’d be pretty stupid, right?”

Me: “…”

Caller: “Anyway, I got pictures, so I can prove my brother turned it in. I won’t be held responsible, and I ain’t paying any damn fees.”

Me: “Uh…”

Caller: “So we’re good, right? I did my part. I called it in. Now it’s your problem.”

Me: “Sir, it is absolutely still your problem. That truck was stolen due to negligence. You should have told your brother how to turn it in, or else drove it in yourself. It’s still your name on the rental.”

Caller: “No way! I got pictures! I can prove he turned it in! You can’t make me pay for this! It wasn’t my fault! That truck was there, right in front of your place last night! Do you want me to send you the pictures he took?”

Me: “Sir, did you get the text from [Rental Company] before or after your brother sent you the pictures?”

Caller: “Oh, I got the text WAY after, but it doesn’t matter because we turned it in.”

Me: “Let me transfer you to customer service…”


Doesn’t Give A Truck

Unsure How To Insure

| USA | Extra Stupid, Money

Me: “Thank you for calling [company]. My name is [name]. How may I help you?”

Customer: “Ummm, yeah. I rented a trailer from you guys, and got the optional insurance. I didn’t have a wreck or anything. Can I get that money back”?

Me: “No, ma’am. It is insurance, not a deposit.”

Customer: “But I didn’t use it.”

Me: “Well, ma’am, you have car insurance, right?”

Customer: “Yes.”

Me: “Does your car insurance company refund your premiums if you don’t have a wreck?”

Customer: “No.”

Me: “So, you see, it’s insurance in case there is any damage, but it is not refundable.”

Customer: “Oh, I see. So I can get a refund, right?”

Contr-Acting Badly

| NB, Canada | Criminal & Illegal, Theme Of The Month, Transportation

(A customer comes in to return their truck rental.)

Me: “Since you’re two hours over time, you’re going to have to pay for another day.”

Customer: “Well if you’re going to charge me for it, I want that truck back so I can move some things.”

Manager: “I’m sorry, sir, but we’ve closed the contract. You would have to start to start a new one.”

Customer: “That’s ridiculous; just give me the truck.”

Me: “I’m sorry, sir; you have to start a new contract.”

(The customer turns and starts to walk around the counter. I grab the keys from the wall and put them behind my back.)

Customer: “Gimme those keys!”

(He rushes forward and attempts to tackle me, hitting into me with his shoulder. My manager is on the phone right away. We struggle for a bit, but he finally gets his hand on the key tag and pulls it free from my hand. The key itself cuts my palm pretty bad. He starts stomping out of the building as my manager yells to him.)

Manager: “If you walk out that door, I’m charging you with grand theft auto.”

(The guy stops and huffs, then drops the keys and walks outside. My coworker pulls me up, and we wait for the police to arrive. When the police arrive one of them greets the customer with a huge smile and a hand shake; it seems he knows him quite well. The two police officers and the man talk for a while and finally they come over to talk to me.)

Police Officer: “If you want to press charges, it’s not going to be easy. He wasn’t trying to hurt you; he was just trying to get the keys. We can’t really report this as an assault. If he shakes your hand and apologizes, will you agree not to press charges?”

(I nod agreement.)

Customer: “Oh, hey, sorry I tripped and fell on you there. I wasn’t trying to hurt you; I was just trying to get the keys.”

(I can now say that he was the worst customer I’ve ever had. When someone gets mad at me, or swears at me at work, I just laugh. Nothing they can say can be worse than what that customer did to me. I now keep a heavy, blunt object on hand at the counter, just in case.)