Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Expired Pass And Expired Logic

, | Right | September 18, 2011

(I work in a call center for a travel company that sells attraction passes. We often get calls from customers that buy the products without actually reading the website, so they have no idea how the products work.)

Me: “Thank you for calling [company]. How may I help you today?”

Customer: “Excuse me, I am trying to get into [attraction] and they are not letting me in. Tell them that I have your card so I can get in.”

(I get her card information so I can check the activity on her card.)

Me: “Ma’am, I’m sorry, but it seems that your card expired yesterday. You only purchased a three day pass and all three days have been used.”

Customer: “I know that. Get me into [attraction]!”

Me: “I’m afraid I can’t do that. If your pass has already expired, you cannot use it.”

Customer: “So you’re telling me that if I used all three days on my pass, I can’t go to the attractions anymore?”

Me: “That is correct. If you bought a three day pass and you used all three days, you will not be able to use the pass to get into any attractions.”

Customer: “Well, nobody told me that! I want a refund for not being able to get into [attraction] today!”

(This call goes on for 20 more minutes. Needless to say, she did not receive a refund.)

1 Thumbs
1,782

Customer Service Speaks Your Language

| Right | August 19, 2011

(A customer calls on phone asking for directions.)

Me: “Thank you for calling [travel agency], how may I help you?”

Customer: “Yes, I need to pick up my friend getting off the bus depot. Where are you located?

Me: “We are 1/2 mile east of [road], across the street from [sports bar].”

Customer: “What’s that? Could you spell that for me?”

(I proceed to spell the name of the establishment.)

Customer: “Oh, [sports bar]. You should have just said ‘boobies’! That would have been much faster.”

1 Thumbs
933

Misunderstanding Headwind

, , , , , | Right | February 25, 2011

(I am selling an airline ticket to an elderly woman for her first trip on a plane.)

Me: “Would you prefer a window seat or an aisle seat on the plane?”

Customer: “Oh, I think I’ll take an aisle seat. I plan on getting my hair done before the trip and I don’t want it blowing around.”


Did you find this story using our Airline Staff roundup?

Click here to get back to it!

Click here to see the next story.

1 Thumbs
2,659

I Have A Sinking Feeling

, , , | Right | February 18, 2011

(We have posters of real and fictional places on the walls.)

Customer: “Can I book a trip there?” *points at a poster of Atlantis*

Me: “Ma’am, that’s not a real place.”

Customer: *angry* “Then why is it on your wall!? That confuses people!”

Me: “We figured most people knew that there are no cities underwater.”

Customer: “You shouldn’t assume everybody is that smart!”


This story is included in our Even-More-Impossible requests roundup!

Read the next Even-More-Impossible requests roundup story!

Read the Even-More-Impossible requests roundup!

1 Thumbs
4,433

Giving The French Stick

, , , , , , , | Right | February 11, 2011

Customer: *with a strong French accent* “I would like a ticket to Paris, USA.”

(His friends are snickering.)

Me: “The one in Illinois or in Tennessee?”

Customer: *pauses* “What?”

Me: “Do you want Paris, IL, or Paris, TN?”

Customer: “How about Marseilles?”

Me: “Okay, Marseilles in Illinois or Ohio?”

Customer: “Berlin?”

Me: “So, Connecticut?”

Customer: “Moscow?”

Me: “Idaho?”

Customer: “You’re making that up.”

(I show him the screen for Moscow, Idaho.)

Customer: “Look, I was only pointing out that American movies always list the city and country for a location because you’re too d*** stupid to know that Paris is in France!”


This story is part of our 2nd Terrible At Geography roundup!

Read the next Terrible At Geography roundup story!

Read the 2nd Terrible At Geography roundup!


This story is part of the American States roundup!

Want to read the next story? Click here!

Want to read the roundup? Click here!

1 Thumbs
5,179