(A man walks in, really frustrated.)

Man: “Do ANY of your fuel pumps work?”

Me: *stares at the other people outside using them, plus my screen which shows all green* “Um. Yes. All of them. Which one are you on?”

Man: “I’m on ten!”

Me: “Ten is operative.”

Man: “My wife just came in and it’s not working!”

Me: “Did she pre-pay?”

Man: “No!”

(Unsure of why it was then relevant to mention it, I relent.)

Me: “Well, sir, I’ll come out and we’ll see why it’s not working for you!”

Man: “Good!”

(We walk out and he lifts the nozzle, selects the grade, and tries to pump.)

Man: “See! It’s BROKEN!”

Me: “Actually, sir, you didn’t scan your loyalty card. See the screen? It says to scan it, first.”

Man: “WHY?!”

Me: “It’s part of the process.”

Man: “This is RIDICULOUS! So how do I pump fuel?! I don’t have one of these cards!”

Me: “Well, you can come inside and prepay.”

Man: “This is stupid! You don’t even SAVE anything on your gas! ”

Me: “Sir, you save at least $0.03 a gallon with the card or $0.10 for every $50 you spend in our store.”

Man: “Uh. I’m an INTERNATIONAL BUSINESSMAN! I know these things and yeah, that is just a FLUKE! You don’t save anything!”

(Never mind what he said made no sense. We get inside to pay.)

Me: “So how much do you want to prepay?”

Man: “Six dollars. Where do I BUY one of those cards anyway?”

Me: “They are free at customer service across the lot at our main store.”

Man: “Yeah. I’m not doing that.”

Me: “Here, I will scan this courtesy card so you’ll save $0.03 off per gallon anyway.”

Man: “Why do you have to scan that card first anyway?”

Me: “Because if we didn’t, people could pump gas and drive off without paying and we have no way of finding them. With the card, if anyone drives off, we have their address and number and we can find them and collect.”

Man: “Oh.”

(And I ring him up and hand him his receipt.)

Man: “Yeah. I’ll pump that six dollars and put the rest of my gas on my credit card.”

(The man walked out and I burst out laughing. After six dollars, he was back to square one, got angry, and drove off.)

(I am waiting for my tank to fill when I suddenly hear yelling across the aisle and see two women at two different pumps.)

Woman #1: “Move your d*** car! I want to get out of here!”

Woman #2: “I can’t move my car; it’s still fuelling up. You can easily move around my car.”

(She gestures towards the vacant area next to her car that is big enough for a car to pass through if need be.)

Woman #1: “My car is too close! It will hit your car. Just move!”

Woman #2: “Why can’t you just go into reverse and give yourself more space to move out?”

Woman #1: “I shouldn’t have to move for you. I asked you to f****** move your car and you’re gonna f****** move your car. Now!”

(The manager of the gas station walks over and tells Woman #1 to just put her car in reverse and move or he would call the cops. She does so, but rolls down her window, flips them off, and throws a cheeseburger at Woman #2’s car while driving away.)

Woman #1: “Got you, b****!”

Manager: *to [Woman #2]* “That burger doesn’t look like it will come off easily. You will need a deluxe wash.”

(He signals his coworker to ring her up.)

Manager: “On the house.”

(Apparently, he signalled a coworker a gesture meaning “give the customer something for free.”)

(There are usually a few days every winter where most stores in our mall close early due to bad winter weather. On this day, we close the store at three pm as the blowing snow has already caused many accidents, which then closes many main roads out of and into town. We close before it gets dark for the safety of our staff who would otherwise have to drive home or into work in the dark. Many other stores in the mall also close at three pm or even earlier that day. We have a sign on the door apologizing about being closed, and I have just let out the last customer and locked the doors, when a lady comes and yells at me through the doors.)

Customer: “WHAT?! ARE YOU SERIOUS?!”

Me: “Yes, sorry, we closed 10 minutes ago because of the weather.”

Customer: “ARE YOU SERIOUS?! I NEED INK!”

Me: “I’m sorry.”

Customer: “ALL I NEED IS INK! JUST LET ME GET MY INK!”

Me: “We’ve already taken all the tills off. I’m sorry.”

Customer: “THIS IS RIDICULOUS! CLOSING BECAUSE OF THE WEATHER! I CAN’T BELIEVE THIS!”

(She storms off, swearing.)

Me: *to myself* “It’s snowing so bad out you can’t even see across the road, but yes, it’s ridiculous not to expect people to drive in that for a minimum wage job. Sure.”

(My manager who lived out of town didn’t even drive home that night; she stayed in a hotel across the street.)

(I used to work at a bike rental place at a popular tourist location. Occasionally people call us if they’ve had a problem with their bike and we will drive out to replace or repair their bike for them. Earlier in the day a customer had been through with his family to get bikes.)

Me: *answering the phone* “Hello, [Company]. How can I help you?”

Customer: “It’s [Customer]. I need someone to fix my f****** bike right the f*** now. I was supposed to go for a ride with my wife and my kid, but because of your s*** f****** bike I can’t go.”

Me: “I’m very sorry about that, sir. I’ll have someone out there straight away. If you could just tell me your location and what’s wrong with the bike so I know if we can repair it or if we need to replace it?”

Customer: “I’m at [Location] and your stupid f****** bike’s brakes lock on whenever I try to turn right.”

(At this point I realize that he’s just twisted the handlebars around which took all of the slack out of the brake cable, so when he turns the bike it pulls the cable and the brakes lock on. All he needs to do to fix it is turn the handlebars around the other way. It’ll take about two seconds, compared to over half an hour for us to drive out to him.)

Me: “Oh, it sounds like you’ve just…”

Customer: “I haven’t f****** done anything. Just get someone to fix my f****** bike” *hangs up*

(I told my coworker what I thought was wrong and she drove out to him. It turned out I was right, and she just turned the handlebars around the right way and it was fixed. The next day he came in the store to apologize for being rude.)

(I am the phone operator for the service department of an auto dealership. I take incoming calls, schedule appointments, and also notify people of scheduled maintenance and recalls.)

Me: “Hello, this is [Auto Dealership]. My name is [My Name]. How can I help you?”

Caller: “The back-up camera on my car went out.”

Me: “Okay, let’s schedule an appointment for you to bring the car in and get that looked at.”

Caller: ”I also need a loaner car.”

Me: “Ma’am, I’m sorry, but our policy is only to provide a loaner car if the customer’s car is broken down or unsafe to drive. Is there something else wrong with your car?”

Caller: “No, but how am I supposed to see behind me?”

Me: *without even thinking about it* “Use your mirrors?”