If They’re Willing, There’s Usually A Way
Two or three times a year, I take the train back to my hometown to visit family. It’s always the same route: a long trip to a city in my home state and a short trip from that city to the station nearest my parents’ house. One year, I decide to take the earliest possible trip, which leaves around 6:30 am. I don’t have a car, but there’s a bus that will take me to the train station with plenty of time to spare, so I don’t think anything of it.
Except… the bus never comes. I check the transportation department’s app only to find the early morning route listed as CANCELLED for no reason. No worries. I rush to another stop for a route that also goes in that direction, only to find that this bus came ten minutes EARLY, and I’ve missed it, too. I have to wait for the next one, as the station is too far to walk, but already I’m getting nervous and checking my options. My train is taking the same route two more times today, but naturally, the price is twice what it was when I bought my tickets in advance, and I’m not sure how many tickets are left.
The third bus does arrive, and when I reach the train station, I see my train listed as “Last boarding call.” I rush toward the platform… just in time to see it pull away. I go to the ticket booth, instead. My first impression of the attendant is that she seems a bit sleepy and probably wishes she didn’t have to deal with flustered people this early in the morning. I’m a little embarrassed to explain the situation, even though I know it happens a lot; I generally have things planned well in advance, so I’m not used to this happening to ME.
Me: “Hi, I just missed my train. Is it possible for me to get on another one today?”
The attendant takes my information.
Station Attendant: “Okay… it looks like there’s another [Train #1] leaving for [City] at 12:05 and a connecting train between [City] and [Town] that will get in at 5:05. Unfortunately, it’ll be $140 if you purchase a one-way ticket at this time. Is that okay?”
Me: “Yeah, if that’s all there is, I can make it work.”
Station Attendant: “Hold on, let me check something.”
She spends a few minutes typing and frowns.
Station Attendant: “Hm. So, there is a [Train #2] that leaves for [City] in forty minutes, but there is no earlier connection, so you would still have to wait in [City] from about 11:30 to 4:00.”
Me: “Actually, that would be amazing. I’m pretty sure my ride wouldn’t mind picking me up straight from [City].”
Station Attendant: “Oh, okay, cool. And if you’re only taking one train today, I can apply the cost of your transfer ticket to the new ticket. So, instead of charging you $140, it’ll only be…” *More typing* “Oh, you get a dollar back.”
Me: “Seriously?”
Station Attendant: “Yup!”
Sleepy or not, the attendant really came through for me. She had me sign something to authorize the return, and printed out new tickets. Instead of paying extra money and sitting around for five hours waiting for the train — no way I was taking the bus to and from my place again — I had just enough time to catch my breath and get a cup of coffee, and in the end, my arrival was only an hour later than expected. As for my dad, who was my ride, he was more than happy to pick me up in [City]; the station was around the corner from his all-time favorite pizza place.