Won’t Yield To Their Tub-thumping

| Mansfield, MA, USA | Holidays, Theme Of The Month

(I am working at a small chain toy store, the kind where very little is electronic. We do have birthday parties, where parents can come in and buy toys and put them in a tub, which we’d wrap for the party. This happens around Christmas. I’ve just rung up this woman’s purchases, something around $200.)

Me: “Okay, that’ll be [price].”

Woman: “Fine, but can you hold these for me for a few days?”

(This is not something we could do. An hour, maybe, but definitely not a few days. I tell her that.)

Woman: “But those tubs up there, you could just put it in one of those.”

Me: “I’m sorry, ma’am, but those are just for birthday parties that are being hosted here.”

Woman: “Well, I came here to do some shopping for my kids, and they’re here, so I can’t take them home now.”

Me: “I’m sorry, ma’am, there really isn’t anything I can do. Store policy won’t let me keep them here.”

Woman: “I’m spending my money here, and you won’t even help me with my kids’ Christmas presents?”

Me: “I’m happy to help you find anything, order anything, and wrap anything, but I can’t break store policy.”

Woman: *now grabbing her kids, who were quietly playing with some of the open toys that are available* “You just lost a customer! I will never come back to this f****** store!”

The Key(s) To Customer Service

| Raleigh, NC, USA | Crazy Requests, Technology

(I usually work the electronics department, but I’ve stepped into the main toy section to show a customer where an item is located. Another customer gets my attention.)

Customer: “Can you tell me where [line of dolls] are?”

Me: “I’m not familiar with those dolls, but if we do carry them, they’ll be in [aisle numbers].”

Customer: “Well, the other girl said that you don’t have them!”

Me: “We probably don’t, then. It’s been a very busy morning and we’re sold out of a lot of popular items.”

Customer: “Can’t you look it up on that doodad of yours?”

(The customer gestures at the set of keys in my hand, which have a large black magnetic key attached to them.)

Me: “Ma’am, I’m afraid I don’t have my handheld scanner, but if you give me a moment I can go to the electronics department—”

Customer: “No, that doodad in your hand!”

Me: *as gently as possible* “Ma’am, these are my keys, not my handheld.”

Customer: “I have had it with this store! This is the worst customer service! I will inform your manager that you refused to serve me!”

(Later, my manager drops by.)

Manager: “Did you try to help a very grumpy old woman?”

Me: “Yeah, and she was mad that I couldn’t use my keys to look up an item.”

Manager: “I’m not surprised. She complained about you, and then wanted me to help her find a doll in an ad. I pointed out that it was an ad for a competitor and that the doll was marked as that [Competitor]’s exclusive item. She told me she’d just come from there and they didn’t have any more, so what was I going to do about it? I told her nothing, since we’re not [Competitor]. Last I saw she was leaving her cart and walking out of the store complaining about how employees these days have no sense of what customer service really means.”

Don’t Kick A Pink Gift Horse In The Mouth

| UK | Bad Behavior, Bigotry, Family & Kids

(It’s nearly closing time, when a mother comes in with her son, who looks to be about two or three.)

Boy: “I want a dolly! Look mummy!” *takes doll off shelf*

Mother: “No, that’s for girls. Let’s go look at the Lego.”

Boy: *points at box of pink Lego* “This one, mummy! Please!”

Mother: “You can’t have pink, that’s a girl’s colour.”

Boy: “I get horsey?” *points at pink toy horse*

Me: “I love horseys. That seems like a great idea. It’s always lovely to see a handsome young man like you who likes pink horseys. Is that okay with you, Ma’am?”

Mother: “You’re trying to turn my son gay!”

Me: “I can assure you that I am not attempting anything like that.”

(I walk away to allow the mother to pick out a ‘suitable’ toy for her son. They walk up to the cash desk with a toy car set, but the boy is crying.)

Me: “That’ll be £23, please.”

Boy: “Want horsey!”

Me: “Since you’re such a cutie, how about a free horsey?”

(I took a cheap pink horse from a shelf and handed it to him.)