Bad At Protecting Her Child

| Charleston, SC, USA | Family & Kids

(A customer walks with a toy that usually prompts me to sell a buyer protection plan, or toy insurance as I like to call it.)

Me: “All right, ma’am, would you like to add a protection plan to this?”

Customer: “No, my child will break it within a week.”

Me: “Well, that’s a perfect reason for the buyer protection plan! It covers all damages.”

Customer: “No, no. She’ll break it, so it won’t matter!”

Tis The Season For Unreason

| FL, USA | Holidays, Theme Of The Month

(I work at a well known toy store in the US. It’s two weeks until Christmas and we always have deals going on. It’s Friday and there’s a two day deal on a specific monster doll. The sale is buy one get one free on all that are $19.99 and under. I haven’t had any issues with it until this one man comes through one of my cashiers’ lines. The cashier calls me over. Being a fan of the dolls myself, I already know about the deal.)

Me: *explains the deal* “And you have the $24.99 dolls.”

Customer: “No, it says it’s for ALL the dolls.”

Me: “No, sir. I’ve already seen it and it’s even in this paper.” *I show him the sales paper*

Customer: “You’re not listening. Let me show you it’s for all the dolls.”

(I humor him and walk down to the aisle with all the dolls. I show him the sales signs.)

Me: “See? It says it right here that the sale is only for the $19.99 and under dolls. Yours does not apply to the deal.”

Customer: “What’s the difference?”

Me: *getting a little annoyed* “The price, sir. These dolls do not apply.”

Customer: *getting in my face* “Why can’t I just get it for the sales price? What if I call corporate and they give it to me in writing? Then what are you going to do?”

(I knew he was wanting an apology, even though I was right, but I wouldn’t tell him what he wanted to hear.)

Me: “I would give it to you for that price; however, I cannot today since this is the sale going on in the store.”

Customer: *angry* “Well, I’m just going to take my money elsewhere. Somewhere they will appreciate my business. Such at [Big Box Store notorious for it’s terrible customer service]. I’m never coming here again. This is false advertising!”

Me: *annoyed and trying to keep my composure* “You’re welcome to do that. Have a good day, sir!”

Toying With Their Expectations

| Atlanta, GA, USA | Holidays, Theme Of The Month

(I work in a well-known toy store, and it is two weeks before Christmas. I am doing paperwork when I answer the phone.)

Me: “Thanks for calling [Toy Store]. How may I help you?”

Customer: “I broke my foot about a week ago, and I need some help. Can you get me somebody in the toy department?”

Me: “Ma’am, is there a specific toy you’re looking for?”

Customer: “I just need to speak to someone in the toy department.”

Me: “I’m sorry, ma’am, but this is a toy store. I just need to know what kind of toy you need so I can direct your call. ”

Customer: “I just need the toy department! I need a karaoke machine and my foot is broken, so I don’t want to walk around the whole store.”

Me: “All right ma’am, I’ll just transfer you to electronics and they can get you taken care of!”

Customer: “No! I don’t need electronics! I need the toy department!”