Not In A Playful Mood

| PA, USA | Bad Behavior, Crazy Requests

(I work for a major toy company at the service desk, and received a call from an older woman.)

Caller: “Could you transfer me to the toy department?”

Me: Sure, ma’am, which department did you need?”

Caller: “The toy department.”

(We get several calls of this nature a week so I am used to it.)

Me: “What can I help you with today?”

Caller: “I’m looking for a Minnie Mouse doll that sings when you hold its hands.”

Me: “Absolutely, ma’am. One moment while I look this up for you… It looks like my computer says I have a few in stock, but our inventory has been a bit off after the holidays so would you like me to run back and verify that we do in fact have it in stock?”

Caller: “Yes, please.”

(Knowing the floor person is at lunch I ask the electronics supervisor to watch the service desk while I go look for this item. I find it on the other end of the store then have to come all the way back up with this doll.)

Me: “Thank you very much for holding, I do have that doll. Would you like me to put it on hold for you?”

Caller: “No, I already have one and I really don’t like these dolls so I’m just going to return it.” *hangs up*

Wish You Could Have Recorded It

| NJ, USA | Bizarre

(Whenever someone leaves the store, I have to wish them a good day. I usually do this just as they get to the entryway, since it’s closest to my counter and I don’t have to shout that way. I see a gentleman customer leaving the store, so I call out:)

Me: “Have a good day!”

(The customer jumps, looks up all around at the top of the entryway for a minute, and then leaves, leaving me a little annoyed for being ignored. He returns a few minutes later, to talk with a another customer. They both turn and start to leave; they get to the entryway and I call out :)

Me: “Have a good day!”

(The customer jumps (again), but this time looks around him, and sees me.)

Customer: “Wait, that’s YOU saying that?!”

Me: “Oh, uh, yeah. I tell every customer to ‘have a good day’ as they leave.”

Customer: “Oh, I didn’t realize you were saying it; I thought it was a recording!”

Me: “Haha, no, sir, it’s just me. Have a nice day.”

Customer: “You, too!”

(I have no idea where the customer has ever encountered a store where a disembodied voice wished him a good day upon leaving, but it must be nice!)

Bad At Protecting Her Child

| Charleston, SC, USA | Family & Kids

(A customer walks with a toy that usually prompts me to sell a buyer protection plan, or toy insurance as I like to call it.)

Me: “All right, ma’am, would you like to add a protection plan to this?”

Customer: “No, my child will break it within a week.”

Me: “Well, that’s a perfect reason for the buyer protection plan! It covers all damages.”

Customer: “No, no. She’ll break it, so it won’t matter!”