Wish You Could Have Recorded It

| NJ, USA | Bizarre

(Whenever someone leaves the store, I have to wish them a good day. I usually do this just as they get to the entryway, since it’s closest to my counter and I don’t have to shout that way. I see a gentleman customer leaving the store, so I call out:)

Me: “Have a good day!”

(The customer jumps, looks up all around at the top of the entryway for a minute, and then leaves, leaving me a little annoyed for being ignored. He returns a few minutes later, to talk with a another customer. They both turn and start to leave; they get to the entryway and I call out :)

Me: “Have a good day!”

(The customer jumps (again), but this time looks around him, and sees me.)

Customer: “Wait, that’s YOU saying that?!”

Me: “Oh, uh, yeah. I tell every customer to ‘have a good day’ as they leave.”

Customer: “Oh, I didn’t realize you were saying it; I thought it was a recording!”

Me: “Haha, no, sir, it’s just me. Have a nice day.”

Customer: “You, too!”

(I have no idea where the customer has ever encountered a store where a disembodied voice wished him a good day upon leaving, but it must be nice!)

Bad At Protecting Her Child

| Charleston, SC, USA | Family & Kids

(A customer walks with a toy that usually prompts me to sell a buyer protection plan, or toy insurance as I like to call it.)

Me: “All right, ma’am, would you like to add a protection plan to this?”

Customer: “No, my child will break it within a week.”

Me: “Well, that’s a perfect reason for the buyer protection plan! It covers all damages.”

Customer: “No, no. She’ll break it, so it won’t matter!”

Tis The Season For Unreason

| FL, USA | Holidays, Theme Of The Month

(I work at a well known toy store in the US. It’s two weeks until Christmas and we always have deals going on. It’s Friday and there’s a two day deal on a specific monster doll. The sale is buy one get one free on all that are $19.99 and under. I haven’t had any issues with it until this one man comes through one of my cashiers’ lines. The cashier calls me over. Being a fan of the dolls myself, I already know about the deal.)

Me: *explains the deal* “And you have the $24.99 dolls.”

Customer: “No, it says it’s for ALL the dolls.”

Me: “No, sir. I’ve already seen it and it’s even in this paper.” *I show him the sales paper*

Customer: “You’re not listening. Let me show you it’s for all the dolls.”

(I humor him and walk down to the aisle with all the dolls. I show him the sales signs.)

Me: “See? It says it right here that the sale is only for the $19.99 and under dolls. Yours does not apply to the deal.”

Customer: “What’s the difference?”

Me: *getting a little annoyed* “The price, sir. These dolls do not apply.”

Customer: *getting in my face* “Why can’t I just get it for the sales price? What if I call corporate and they give it to me in writing? Then what are you going to do?”

(I knew he was wanting an apology, even though I was right, but I wouldn’t tell him what he wanted to hear.)

Me: “I would give it to you for that price; however, I cannot today since this is the sale going on in the store.”

Customer: *angry* “Well, I’m just going to take my money elsewhere. Somewhere they will appreciate my business. Such at [Big Box Store notorious for it’s terrible customer service]. I’m never coming here again. This is false advertising!”

Me: *annoyed and trying to keep my composure* “You’re welcome to do that. Have a good day, sir!”

Toying With Their Expectations

| Atlanta, GA, USA | Holidays, Theme Of The Month

(I work in a well-known toy store, and it is two weeks before Christmas. I am doing paperwork when I answer the phone.)

Me: “Thanks for calling [Toy Store]. How may I help you?”

Customer: “I broke my foot about a week ago, and I need some help. Can you get me somebody in the toy department?”

Me: “Ma’am, is there a specific toy you’re looking for?”

Customer: “I just need to speak to someone in the toy department.”

Me: “I’m sorry, ma’am, but this is a toy store. I just need to know what kind of toy you need so I can direct your call. ”

Customer: “I just need the toy department! I need a karaoke machine and my foot is broken, so I don’t want to walk around the whole store.”

Me: “All right ma’am, I’ll just transfer you to electronics and they can get you taken care of!”

Customer: “No! I don’t need electronics! I need the toy department!”

A Layaway Payaway

| USA | Awesome Customers, Holidays, Theme Of The Month

(I worked the service desk of a popular chain toy store that offers layaway last Christmas. One night a lady comes up to speak with my coworker.)

Coworker: “Welcome to [Toy Store]. How can I help you this evening?”

Customer: “Hi, I’m sure this sounds unusual, but I was wondering if I could pay off a layaway?”

Coworker: *not seeing why this is unusual* “Sure, do you have the layaway number or the name it’s under?”

Customer: “No, I mean a random one, someone who hasn’t paid theirs off yet. I’d like to pay it for them anonymously.”

(This is within two days of the final pickup day for layaway.)

Coworker: *to me* “Uh, do you know if this is allowed?”

Me: “I’m not sure. Let me call the manager and find out how this would work.”

(I spoke with the manager on duty and he was able to pull up a random account and allowed the woman to pay it off. Later he called the family to let them know their Christmas presents were completely paid for and they could come pick them up. My coworker and I were amazed that this lady would do this for a complete stranger and were in a great mood for the rest of our shift.)

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