Wrapping Up Nicely

| CA, USA | At The Checkout, Crazy Requests, Popular

(I work at a local toy store and we offer free gift wrapping for anything purchased in the store.)

Me: “Are you going to be needing anything gift wrapped today?”

Customer: “Yes, please, but not any of this.” *pulls out two books and a tee shirt from her bag*

Me: “I’m sorry our gift wrapping is only available for items purchased within the store or off our website.”

Customer: “But it’s going to the same person that these—” *points to toys on counter* “—are for. Can you make an exception?”

Me: “I’m sorry. It is our store policy.”

Customer: “That is absolutely ridiculous. I am a paying customer.”

Me: “I would be more than happy to wrap the items that you’ve purchased from here.”

Customer: “I already told you, I didn’t want those wrapped. Do you not listen? I need to speak with your manager.”

(I page the owner from his office and he comes out about a minute later as I continue to ring up and wrap for the customers waiting in line behind her.)

Customer: “Your employee is providing terrible service.”

Owner: “I’m sorry about that. What is the problem?”

Customer: “She refuses to wrap my items.”

Owner: “Well, if it is too big, I’m sorry, but we can’t wrap it. The counter space doesn’t allow for all the room needed.”

Customer: “No, she won’t wrap these items I bought from another store.”

Owner: “Well, it clearly states on our wrapping policy that the items must be bought here.”

Customer: “That’s f****** stupid. I’m never coming back.”

Owner: “Good. We will not miss your service.” *posts a huge smile on his face* “Have a great day!”

Full Of Holiday Sneer, Part 2

| England, UK | Holidays, Theme Of The Month

(I am on the till serving customers during the Christmas season, and am just finishing up with a customer.)

Me: *handing the customer his bags* “There you are. Your receipt’s in the bag. I hope you have a lovely day, and a merry Christmas!”

Customer: *sternly* “I don’t celebrate Christmas.”

(The customer then storms out.)

Me: *speechless*

Nearby Coworker: *trying her best not to crack up laughing*

(I’m on my third Christmas working in that store now, and that customer is (luckily) the only one I’ve come across to have that reaction! Even when I’ve occasionally slipped up and wished an obvious Sikh or Muslim a Merry Christmas, they’ve always appreciated the sentiment!)

Related:
Full Of Holiday Sneer

That’s How The Christmas Cookie Crumbles

| San Francisco, CA, USA | Holidays, Theme Of The Month

(I am 16 years old. Several customers can discern my age from my small size and tend to try to intimidate me. Understandably, we are extremely busy during December, and I have just finished an interaction with a disgruntled customer.)

Me: “Hello, sir, how are you today?”

Awesome Customer: “My family and I come in here all of the time, so we feel that you guys are a part of our family, too. We brought you these cookies. Merry Christmas!”

(This was quite possibly the nicest thing anyone had done for our staff this holiday season. Happy Holidays, everyone!)