Have To Tow Them Through The Conversation First

, , , , | Right | November 4, 2018

(When people call in to get a tow, we have a list of questions we ask to gather the information we need. At LEAST ten times a day I go through this exact situation.)

Me: “This is [My Name]. How can I help you?”

Customer: “Hi. I need my car towed.”

Me: “Okay, not a problem. What is the year, make, model, and color of vehicle?”

Customer: “Honda.”

Me: “Honda what?”

Customer: “Accord.”

Me: “Year and color?”

Customer: “Blue.”

Me: “And the year?”

Customer: “2003.”

Me: “All right, perfect. Where is the vehicle located?”

Customer: “At my house.”

Me: “What’s the address?”

Customer: “[City].”

Me: “I need the street numbers and street name, or at least cross streets.”

Customer: *gives address*

Me: “Perfect, and where would you like it towed?”

Customer: *gives city name*

Me: *slams face into desk repeatedly*

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What The Truck? Part 2

, , , , | Working | March 28, 2018

(The morning my friend and I are set to leave our hotel, the valet informs me that my car won’t start. I call my dad, and we figure it’s the fuel pump. The valet helps me find the only car repair place in town that’s open on Sundays, and I arrange for towing. About an hour later, I get a phone call from someone with a very heavy accent who doesn’t speak English very well. He’s the tow truck driver, and he can’t find the giant theme park resort hotel we’re staying in. We eventually communicate well enough that he figures out what hotel he needs. As I used valet parking, I do not know exactly where my car is. I give him the number for the hotel people so he can get the details from them. Not long after, I get a call from the valet telling me that the tow truck is a giant flatbed that’s too big to fit into the parking garage. I call the 1-800 number and arrange for a smaller truck to retrieve my car. The call center lady gives me the direct phone number to the local towing company they contract with, in case I should need it. Several hours later, I get a call from the valet asking when the second tow truck is going to arrive. I’m shocked my car hasn’t been picked up yet, and I call the local number to find out what’s going on.)

Towing Dispatcher: “Yeah?”

Me: “Yes, my car was supposed to be towed from [Hotel] to [Garage], but the first truck they sent was too big. They said they’d send a smaller truck, but it’s been hours and no one’s showed up.”

Towing Dispatcher: *brings up my info in their system* “[Hotel]? That call was canceled. We couldn’t reach the car.”

Me: “Yeah, but I scheduled a second truck to come get it. My car’s in a parking garage.”

Towing Dispatcher: “Fine. I’ll send someone out.” *hangs up*

(Another hour passed. I got a call from the valet saying the towing company sent ANOTHER giant flatbed to get my car. At this point I broke down; I have Aspergers and anxiety issues, and the tow truck troubles, on top of everything else, were too much. My friend saw the state I was in, put on her manager face, and marched off to handle things herself. She returned and told me they finally got my car loaded, thanks to the valet and the tow truck driver, who pushed my little car out of the parking garage themselves. The tow truck driver was complaining loudly about how his company should have sent a smaller truck.)

Related:
What The Truck

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In Bad Company

, , , | Working | September 7, 2017

(I come home to find a taxicab parked in my parking spot. I didn’t order a taxi, and no one is in the cab. I call the taxicab company and they try to figure it out, but after an hour, I’m getting upset. So I call a local towing company and explain.)

Me: “Hello, there’s a yellow taxi in my driveway and I need it towed away.”

Towing: “HA HA HA! NO, we can’t tow a taxi cab! That’s PRIVATE PROPERTY! Call their company!”

Me: “I already did and they couldn’t figure it out. I need to park!”

Towing: “Sorry! Can’t help!” *click*

Me: “…”

(Eventually I had to park in the visitor’s space, which is much farther away. Seems to me like the towing company is always eager to tow private citizens’ cars, but not from a company! Anyone could slap a fake company’s name on their car and not have it towed!)

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Giving Girls The Cold Hard Shoulder

| Working | October 11, 2014

(I’ve bought a used car and it runs out of gas a bit before the gauge is near empty. I run out of gas on the freeway and pull over the shoulder. I call my boyfriend to bring me fuel but as he shows up, so does the county-run tow truck designed to keep the freeways clear.)

Boyfriend: “Did you call a tow truck, too?”

Me: “No, he just showed up.” *turning to the driver* “Sorry, I think we’re okay actually.”

Driver: *ignoring me, talking to my boyfriend* “Don’t worry. I’ll just add some gas to her tank. No charge.”

Boyfriend: “Well, I already brought gas so we may as well use it.”

Driver: “The females often forget to check if there car has enough gas.”

Boyfriend: “Uh…”

Me: “It’s not my fault. The car gauge showed that it still had gas.”

Driver: “The females always forget to pull their cars to the shoulder, so we have to drive around to keep the roads clear during rush hour.”

Boyfriend: “Uh…”

Me: *annoyed* “But I did pull to the shoulder!”

Boyfriend: “Uh…”

Me: “Jeez, can I get some backup?!”

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