Client: “I need a flight.”

Me: “Sure, ma’am. Where to?”

Client: “Bison.”

Me: “Um… okay, ma’am. And that is?”

Client: “In the US.”

Me: “Sure… and what state?”

Client: “I am not sure, but I need one leaving Friday.”

Me: “Sorry, ma’am, but I can’t find any flights to Bison.”

Client: “It’s a BIG place. ”

Me: “Do you mean Buffalo, New York?”

Client: “We don’t call them BUFFALO anymore.”

Me: “Ma’am, they didn’t change the name of the city.”

This story is part of our 2nd Terrible At Geography roundup!

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Me: “Hello, and welcome to [Hotel]. How was the drive up here?”

Wife: “Oh, it was stunning! I have never seen such beautiful trees, and the water, such a pretty color in the lake!”

Husband: “It was a very nice drive indeed.”

Me: “Well, that’s great! We pride ourselves on our natural beauty here in Canada. Can I get your names for your reservation?”

Wife: “Yes, indeed. Here you go.”

(She hands me her confirmation sheet.)

Wife: “Can you tell me, though, how do you get the water in Lake Louise that turquoise color?”

Me: “I’m sorry? What do you mean?”

Wife: “Well, the water is so clear, but it’s green; it looks like the ocean. Do you paint the bottom that color?”

Me: “Oh, no, the water has a green color because of the copper minerals in the water. When they oxidize, that’s why it looks like the ocean.”

Wife: “Oh, that’s crazy! Everybody knows copper is brown like a penny, not green. It’s painted, isn’t it?!”

(I try to explain for quite some time that we don’t dye the water, and that copper is the reason it looks blue-green.)

Wife: “There is no way that it’s natural! ”

Me: *getting annoyed* “Yes, we drain the lake and paint the bottom of the lake at night.”

Wife: “See? Was it so hard to tell the truth?” *walks away*

My Manager: “You know, I should fire you for that… but I think I would have done the same thing.”

Me: “Thank you for calling [Hotels] Inns and Suites. How may I help you tonight?”

Customer: “Yes, my plane was delayed, so I need to cancel my reservation in Vegas and get a room here.”

Me: “Oh, I’m sorry to hear that, sir. Let me look that up for you.”

(I take his information, call the hotel, and talk them into canceling the reservation even though their policy said he should have had to pay for it because of the short notice. I put in the extra effort because I felt bad for the guy.)

Me: “Okay, sir, I’ve taken care of that and made you a new reservation at a hotel there. Your total for the room is going to be $89.”

Customer: “But my flight was delayed and I had to cancel my other reservation. My stay should be free!”

Me: “Well, you’ll have to check with the airline. They should pay for all or part of your hotel stay.”

Customer: “They told me you’d pay for it.”

Me: “Sir, I’m sorry, but I’m not sure why they would have told you that. The airline is responsible for the delay. We are not and we can’t give you a free stay. You’re going to have to talk to them.”

Customer: “Look, you’re going to give me a f****** free night in the f****** hotel here. You have to. My flight was canceled.”

Me: “Sir, I have to ask you not to curse at me. I will terminate the call.”

Customer: “Look, b****–” *click*

(I received five or six hang-up calls in the next 30 minutes, which I assume were his attempts to get another agent. Unfortunately for him, I was the only person working after midnight. I no longer felt bad for him.)

This story is part of our Swearing Customers roundup!

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(While passing through airport security, a passenger’s bag needs to be pulled because the x-ray operator sees an obvious big bottle of water when the limit is 3.4 oz.)

Me: “Whose bag is this?”

Passenger: “Oh! Oh! Oohhh! It’s mine! Is there something wrong?”

Me: “I just need to take a quick look inside, ma’am. This shouldn’t take more than a couple of minutes.”

Passenger: “Well, hurry. I think they’re boarding my plane.”

(I open her bag and find the bottle almost immediately. She gasps as I pull it out.)

Me: “Ma’am, I’m afraid you cannot have this beyond this point.”

Passenger: “Why not? I just bought it, and it’s unopened!”

Me: “Ma’am, the rules clearly state that you cannot have any liquids over 3.4 oz in your carry-on. If you’d like to, you could–”

Passenger: “But that’s not a liquid!”

Me: “Excuse me, ma’am?”

Passenger: “It’s not a liquid! It’s water! W-A-T-E-R! You know, H-2-O? For the love of God, don’t they hire anyone with more than a grade school education for security?”

This story is part of the Customers-Who-Don’t-Understand-Science-themed roundup!

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(I worked at a candy store in an area with a high population of tourists. We have a DVD constantly playing that shows them how the candy is made, obviously pre-recorded.)

Tourist Lady: “Ooh, is that the actual factory?”

Boss: “Actually, it’s a live satellite feed. They’re making that candy right now.”

Tourist Lady: “Fancy!”

(This is a DVD movie with edits and transitions, clearly playing on a Samsung DVD player. Oh, tourists, how I loathe thee.)

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