Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Need Some Holiday Security

, , , , , , | Right | December 24, 2020

Our store has closed early on Christmas Eve. We are trying to get rid of the last-minute shoppers. The phone keeps ringing, on and on, with people asking if we’re still open. It has been ringing off the hook all day with questions about our holiday hours, which have been posted on the door for three weeks and are in the answering service the customer has gone through before they are transferred to the Customer Service desk.

Finally, I become exasperated. It is at the end of an eight-hour shift, thirty minutes after the store is closed, and I am exhausted and just want to go home to my four kids. I seize the phone, drop my voice into a more masculine register — I’m a woman — and snarl viciously into the phone. My coworkers are desperately trying not to laugh, as this is NOT our script for answering the phone.

Me: “[Store] security, can I help you?!

Customer: “Oh, sorry to bother you!” *Hangs up*

I continued answering the phone this way, with the same results, until we left. It got us out the door much faster after that!

Your Description Is Laser Cut & Dry

, , , , , | Right | December 16, 2020

I took a laser cutting class a few years ago and, now with the lack of work due to the health crisis, I’m reworking some of the art I cut into jewellery. I’ve listed on a few online selling sites, including a second-hand clothing one, just to cover all my options.

I only get a few bites, but one comes from across the country, ordering a cutout of a pair of one-inch-tall boxing gloves hanging from a chain.

One morning, I get a rather angry message from the buyer saying that she didn’t get what she ordered; they were supposed to be 3D gloves.

Me: “But, it says, ‘laser-cut,’ in both the title and the description. The image looks a bit 3D because of the design, but you can see by the shadow that it’s a 2D cutout.”

She then sends a photo of herself holding the gloves, complaining that it looks nothing like the listing’s photo; I take it and paste the listing’s photos side by side. They look identical.

Me: “I don’t see a difference here.”

She then complains over and over that it has “holes” in it, which is part of the design that gives it the 3D feel of highlights.

We went back and forth for hours over the website’s complaint chat until I stopped responding.

Later, in the afternoon, I got a resolution email from the company ruling in my favour. I knew that the company would be watching the chat and considering the buyer’s complaints. I kept the whole conversation VERY (almost too) professional, while she came off as a petulant two-year-old.

I hate selling my art because people are so disrespectful and many know how to game the faceless, online system. Before all this, most of my work was sold by commission through stores, and then by my friend who travels around offices in our business selling her art and mine during the Christmas season. We usually make an absolute KILLING, raking in thousands of dollars throughout the month and the present-buying rush. But now, these desperate times call for desperate measures.

Mother Is Not So “Closed” Minded After All

, , , , , | Right | October 23, 2020

It’s almost closing time for a store my mother didn’t care for… until she saw that it was about to close.

Mom: “Wait, let’s go in.”

Me: “Wh… Mom, they’re closed.”

Mom: “Okay, but we’re customers that are willing to pay; they have to open for us.”

Me: “Mom… it’s just not right.”

Mom: “Oh, shush.”

We didn’t buy anything and left after ten minutes of useless browsing.

Has No Interest In Being Nice

, , , , , | Right | October 13, 2020

I work at a credit card call center for one of Canada’s top five big banks. We deal with a lot of irate customers who do not like to pay fees, but we have the discretion to reverse certain charges. Key word: discretion. The following story unfolds.

Me: “Thank you for calling [Bank]. May I have your first and last name, please?”

The customer gives me the information I need.

Customer: “I was charged about $1.03 interest and I am not going to pay.”

That’s the last thing you want to say to someone who has the discretion to reverse your interest. After I realize that the interest is a result of late payment, I say to myself, “I’ll make sure you pay,” and chuckle to myself.

Me: “I am sorry, ma’am, but this is a legitimate charge.”

Customer: “I have never been charged interest in my entire life and I am not going to pay this.”

Me: “I am sorry, but this is a legitimate charge and I will not reverse it.”

She starts literally screaming and I place the phone on mute while I laugh

Customer: “My husband knows the president; I will not be paying for this!”

Me: “It is the bank’s policy, and you can find it in your service agreement that the interest will be charged for such reasons.”

Customer: “I need to speak to a supervisor now!”

Me: “Not a problem. Keep holding the line while I connect you with one. Thank you for choosing [Bank].”

I explained the situation to my supervisor who asked why I did not reverse the charge. I gave her the same answer with a straight face: it was a legitimate charge and certain reversals are at my discretion. She could not argue with that. Someone can reverse the interest, but it was not going to be me. Moral of the story: be nice if you want something done!

All Stores Should Have This Zero-Tolerance Policy, We Swear

, , , , | Right | September 28, 2020

I am working in a hardware store with two coworkers. [Coworker #1] is in his mid-twenties and absolutely never uses bad language. In fact, he physically cringes when other people swear around him. [Coworker #2] is a similar-aged woman who really knows her stuff. A customer is at her register with a return and is complaining loudly.

Customer: “This is your fault! You shouldn’t be able to sell this s***.” 

Coworker #2: “I’m sorry the item wasn’t what you expected, sir. Since you have your receipt, you’ll get a full refund.” 

Customer: “I know I will, b****. But it’s your fault I bought it in the first place. You’re the one who told me the f****** thing would work! You should be the one to pay for it.”

The abuse continues and gets worse for a few minutes, and [Coworker #2] is clearly uncomfortable. In walks a police officer.

Coworker #1: “Right over here, officer. That’s the man who is being threatening. And I have his profanity-riddled rant against my coworker on video.” *Holds up his cell phone*

[Coworker #1] called the police as soon as the angry customer started swearing and then recorded the rest. The customer looked scared out of his mind as the police and [Coworker #2] discussed potential harassment charges. She decided to just let the guy go. But he was like a frightened toddler as he left, and [Coworker #1] shot him daggers with his eyes the whole time.