The Only Thing Broken Is Her Parenting  

, , , , , , | Right | December 4, 2019

(I am on break when this happens but my manager tells me about this. She and a coworker are working in the backroom, organizing and labelling boxes. A child opens the door and throws a mug at them.)

Mother Of Child: “Did the mug break?”

Manager: “No, but—”

Mother Of Child: “Oh, good. We don’t have to pay for it, then. Come along, [Child].”

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Unfiltered Story #177756

, , , , | Unfiltered | November 21, 2019

I work in the delivery department of a well known retail store. I had been there three weeks and was getting the hang of everything and was comfortable with the meat slicer.

Customer(with her daughter): Can I see the bottom of that pastrami? I don’t want something with too much fat.

I showed her the bottom of the meat and with a nod of approval from her, she asked for 400 grams.

I was slicing away until I guessed I had reached 400. I placed the meat on our scale and was about to price it, when she saw the meat.

Customer: Can you remove those peices, there’s too much fat.

So I removed a few prices, but most of the prices had fat on them.

Me: They all have some fat on them.

Customer: Well can you cut it out, I’m not paying for fat.

Me: I’m sorry I don’t have the means to do that, let me ask another associate of she knows.

I asked my co-worker if we were allowed to trim off fat from meat, and she told the customer we never do that.

Customer: Well someone has done it for me before, and I want it done now.

I looked at her blankly.

Customer: Well then forget it, I’m not buying that. You should find a new job, because you’re not cut out for customer service.

I didn’t respond as she stormed off. Though the word bitch was on my tongue.

After awhile a manager came asking me what happened, with Customer behind her.

I told her everything and when I mentioned the customer wanted me to trim the fat off, my manager turned to the customer and said,’ Yeah we don’t do that.

Customer: Well someone has done it for me before.

Manager: Well whoever has done that will need to be figured out, because we won’t do that.

Customer walks away.

I got my first horrible customer, and I ended up getting brownie points because I didn’t backlask on the customer, and the customer looked like an idiot. In the end win- win!

Waiter, Can We Get A Seatbelt?

, , , , , , | Related | November 18, 2019

(My husband, our four children, and I go out to a restaurant for dinner. We have impressed upon our children the importance of staying put in their chairs when we go out. Unfortunately, one of my children is a squirmer. He stays in the chair, but he twitches and wriggles around. As the waiter walks by, my son suddenly falls out of his chair and onto the ground; this happens all the time at home. The frightened waiter jerks backward, fortunately not spilling anything.)

Waiter: “I didn’t do anything! He just fell! I didn’t touch him, honestly!”

(I hold up my hand. He stops and stares at us with a scared expression as if he’s expecting us to go ballistic and blame him.)

Me: “It’s okay. Honestly. This happens all the time; I know you didn’t do anything. He just… falls out of his chair.”

(The waiter seemed shocked, if relieved, that we weren’t blaming him, and the service was exceptional for the rest of the meal, although I did notice that he went out of his way not to walk behind that particular child’s chair again. We left a big tip to make up for the shock he had received!)

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Got Fifteen Minutes To Take Them Out

, , , | Right | October 26, 2019

(We are a family restaurant. I believe franchises usually take last order up until closing time, and then lock up after customers are done. We don’t. When customers ask what time we close, we tell them we close and lock up at 10:00 pm. The phone rings while I’m working my shift and I answer.)

Me: “Hi, this is [Restaurant].”

Caller: “Hello. What time do you close?”

Me: “We close at 10:00 and it’s only takeout after 9:30.”

Caller: “Okay, thank you. Bye.”

(Fast forward to 9:45 and in walks a couple.)

Customer: “Hey, can we get a table for two?”

Me: “I’m sorry, but we only have takeout now; we’re closing soon.”

Customer: “But I called earlier and you said you’re closing at 10:00!”

Me: “…”

(Lady, what did you expect? To order your food, have your food made, eat your food, and leave in 15 minutes? Plus, I don’t think you understand the phrase “takeout after 9:30.” I wish I can say she was the only person, but I almost always have a customer like her when I’m working the closing shift.)

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Why Video Calling Never Took Off

, , , , | Right | October 15, 2019

(I’m of Indian descent but first-generation Canadian with no accent — unless you call Canadian an accent, which I don’t. We take calls from other Canadians in the same province as us. This is a regular occurrence:)

Me: “Thank you for calling; how can I help you?”

Customer: “Oh! Thank God you’re not Indian!”

Me “…”

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