Well, Look What The Sewage Dragged In

, , , , | Right | June 20, 2017

(My store’s sump pump has stopped working and caused raw sewage to back up into the store. We have closed the store until the plumber is able to fix the problem and a hazmat team can come and clean everything. All the doors have signs saying we are closed. Unfortunately for me, policy says that whenever workers are in the store a supervisor has to be in the store with them as well. I am that supervisor. I am sitting in the customer area in one of the only spots I can sit without being in sewage. Since we closed customers have come up, read the sign, and left. A few tried the handle first, then when they couldn’t open it read the sign, and left. I’m sitting in the back watching but there isn’t much I can do. A customer comes up to the door and tries it. It doesn’t open. She pulls harder. She walks around to the other door and tries that one. Then she goes back to the first and then back to the second. She then comes over to the window that is next to where I am sitting. There is a shrub that runs the length of this side of the store from the door all the way back. She forces her way through the shrub and starts banging on the window. She bangs harder. Finally I get up because she isn’t leaving and go to the side door, the one closest to her.)

Me: “Ma’am, we’re closed.”

Customer: “Finally! Your doors are stuck.”

Me: “No, we’re closed. They are locked.”

Customer: “It’s very unprofessional for you to just be sitting on the job. It’s very lazy of you.”

Me: “I’m sorry, but we’re closed. We are having technical issues and I can’t let anyone in.”

Customer: “Well, I’ve been here for 30 minutes and I demand a drink for free! I got mud all over my shoes and it’s your fault for having doors that wouldn’t open!”

Me: *standing near sewage* “Ma’am, we’re closed. I am closing the door now. Our competitor is across the parking lot. I suggest you go there.”

(I then close and relock the door, not sure how she has missed the horrible smell that is coming from the store. After a few more minutes she leaves in a huff. The next day I’m working and the phone rings so I pick it up.)

Customer: “I came by yesterday and the person working was being lazy and locked the door because they didn’t want to help anyone! Because of them my shoes were ruined and I was late getting back from my lunch break!”

Me: “Ma’am, that was me. We were closed, the door was locked, the lights were out, and there were signs. What else did you want us to do?”

Customer: “Well, Google said you were open, so you should have been open!”

Me: “Ma’am, I’m sorry, but we can’t know ahead of time when things are going to break causing us to close the store. I’m hanging up now.”

(And I did. She left a one star online review about us not being open during business hours and the lazy employees.)

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Only Pill They Need Is A Chill Pill

, , , , | Right | June 16, 2017

(My store usually opens at 10 every morning, except for Sunday on which we open at 1. In order to open the store I have to be there by 12, which sometimes leads to people trying to open the door before realizing we’re closed. Today I show up early and happen to watch someone make their way to the door and try to open it, before heading back to his car. Once his car is running I get out and make my way to the door to open it, but notice the man has gotten out of the car and is following me. Not wanting him to try to follow me inside I turn and smile.)

Me: *smiling brightly* “Hi.”

Customer: “Hi, are you opening?

Me: “Not for another hour, sir.”

Customer: “Oh. Well, can I just run in and grab something real quick?”

Me: “Um… sorry, but we can’t let anyone in the store before we’re open.”

Customer: “But you’re right here! I just need some pills.”

(This is pretty common. As an ‘adult novelty’ store, we sell ‘Herbal Supplements.’)

Me: *still smiling* “Like I said, I can’t let anyone in the store, but if you come back in an hour—”

Customer: *interrupting and starting to yell* “BUT YOU’RE RIGHT F***ING HERE! I DON’T UNDERSTAND WHY YOU CAN’T LET ME GET MY F***ING PILLS!”

Me: *taken back by the sudden flip* “W-well, we’re not—”

Customer: *interrupting again* “LISTEN HERE, YOU LITTLE B****, JUST OPEN THE F***ING DOOR!”

(Just as the customer starts walking towards me, the cop car that tends to patrol the area since we’ve had a few break-ins in the shopping center pulls up.)

Cop: “Is there a problem here?”

Customer: *calming down just a bit* “Yeah, this person’s not letting me in her store!”

Cop: *turning to me* “Are you guys even open yet?”

Me: “No! We don’t open for another hour!”

Customer: “But you’re here, and I just want my pills!”

Me: *fed up, and more confident thanks to the cop* “Well, the credit card machine’s not booted up, I’m not logged into the system, there’s no cash in the till, and it’ll take an hour to even get ready to even take your payment!”

Customer: “But… but… UGH, FINE! But I’m calling your corporate to complain!” *storms off as the cop and I share a look*

(I later learned he did actually complain, but were met with not only laughter, but a ban from our stores for aggressive actions towards a sales rep!)

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Punched Out And Ready For A Punch Up

, , , , | Right | June 11, 2017

(I am working as a cashier supervisor at a large store. I’ve just clocked out since my coworker has taken over to do the closing shift. A cashier stops me as I’m about to leave the store, not in any uniform and clearly dressed in my winter outdoor clothing.)

Cashier: “Hey [My Name], [Coworker] is busy. Can you override this markdown on your way out?”

Me: “No problem.”

Customer: “I’d suggest you get here a little faster next time.”

Me: “I’d suggest you don’t take that tone with me. I barely get paid enough to give a f*** about you when I am on the clock. I certainly don’t care when I’m punched out.”

(The cashier high-fived me and I smirked and walked out the door.)

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The Conversation Keeps Flowing

, , , , | Working | May 13, 2017

I am meeting someone for the first time and arrive a bit early, so I get coffee and while waiting chat with the baristas about a few books.

After the other person shows up, we are deep in conversation and have already finished our coffees when I see the main barista cleaning the next table. Out of the corner of my eye, I see her glance up, smile in our direction, and then head back to the counter.

She comes back just a few minutes later with two large glasses of ice water for us and exclaims, “You two are just having such a great conversation that I wanted to give you these so you can keep chatting!”

It was such a sweet gesture and I didn’t realize that our short coffee date ended up lasting almost three hours!

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Race To Do Good

, , | Hopeless | April 25, 2017

Many years ago I was doing the Zoo Run 10K at the Metro Toronto Zoo and my boyfriend (now my husband) meets me at the hotel before the race. He says, “I have bad news. On my way to work my tire blew so I can either get it fixed first and miss seeing the race, or we’ll have to skip walking around the zoo after and get it fixed before the garage closes.” I tell him to go ahead and get it fixed first so we can still spend the day at the zoo together. Anyway, I cross the finish line and text him and he texts back, “I’m looking right at you.”

Turns out he went to the Canadian Tire near the zoo and there was a two-hour wait for service. He said, “I know this isn’t your problem, but my girlfriend is doing the Zoo Run 10K right now and it would really mean a lot to her if I was at the finish line.” Apparently they had him in and out of there within 45 minutes.

I emailed the company after and the person who wrote back assured me that those employees would be recognized. They truly went “above and beyond” for a customer.

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