For checking in appointments, my doctor’s office staff first asks for your birthday (American style).
Receptionist: “Birth date?”
Me: “Ten, twenty-eight, sixty-four.”
Receptionist: “Nineteen sixty-four?”
Me: *Thinking* “No, 1864. I’m 158 years old.”
Me: *Speaking* “Yes, 1964…”
Customer: “What time do you open tomorrow?”
Me: “6:00 am, sir.”
Customer: “Don’t confuse me with that military time s***!”
Me: “Six in the morning, sir.”
Customer: “Just say that next time! No need to show off to everyone that you served!”
“AM” and “PM” are military time now?
Our call center is much busier than usual, and we are having to apologise to callers who have waited eighty minutes to get through to us.
Me: “Thank you for calling [Company]. I’m incredibly sorry for the long wait, but you are now through to me, so please let me know what I can help you with.”
Caller: “With nothing! I only stayed on the phone to tell you that I am sick of [Company]’s services!”
And with that, he hung up the phone. I’m paid to be here on a Saturday afternoon, mate, but how you spend yours is up to you, I suppose?
Related:
Some People Just Want To Watch The World Burn, Part 25
Some People Just Want To Watch The World Burn, Part 24
Some People Just Want To Watch The World Burn, Part 23
Some People Just Want To Watch The World Burn, Part 22
Some People Just Want To Watch The World Burn, Part 21
Our hotel rooms have electronic clocks that update automatically during Daylight Saving dates. A guest is rushing up to the checkout.
Guest: “We had to leave an hour ago, and your clocks bloody updated all by themselves! I thought I still had an hour! We were supposed to leave at 9:00 am!”
Me: “I’m sorry, ma’am. We thought the clocks updating automatically would be helpful, but I will leave a note with management that this should be advertised more clearly.”
Guest: “You’d better! It’s not helpful when you’re being too helpful!”
The guest dashed out the door. Also, it was 11:00 am, so she still would have been an hour late outside of Daylight Saving.
A client has asked for some modifications to some designs. We offer a set number of iterations to a design and then charge a billable fee after that. This client has asked for the first design change that needs to be charged.
Me: “That’s fine, I can get that done for you and I should have it back to you in about forty minutes.”
Client: “If it only takes you forty minutes why should we pay you?”
Me: “Because this counts as a billable piece of work and we charge by the hour.”
Client: “But it’s less than an hour.”
Me: “I was attempting to be efficient, but I can have it back to you in an hour if that makes you feel better.”
Client: “It… would.”
I finished the work, waited twenty extra minutes, and then emailed it to them. They paid for the “hour” of work happily.
