That One Time…
(I work in a copy shop. It is an extremely busy day and it has been non-stop with customers and copy orders since we opened. This conversation starts after I tell a customer I don’t have time to do her order while she waits, since it’s so busy with other customers.)
Customer: “Okay. I guess I can come back at five for it, then.”
Me: “Okay.”
(We book in the order.)
Customer: “Okay, so, I can come back at one?”
Me: “Um, you said five.”
Customer: “Yeah, but I’ll be on my lunch at one, so it’s easier to come then.”
Me: “Let me see what other orders I have booked in.”
(I check to see when everything else is due. Getting it done by one will be tight, but I think I can do it.)
Me: “Okay, sure. Come back at one.”
(I basically panic getting the order done by one, but I do it with just a few minutes to spare. She doesn’t pick it up until five.)
Customer: “I hope you didn’t rush it for one!”
Me: “…”