An Expensive Temper Tantrum, Part 2

, , | | Right | October 19, 2017

Throwback ThursdaysTHROWBACK THURSDAY! Check out this awesome story that you may have missed! What’s an amazing karma experience you’ve had? Let us know in the comments!

 

(Back story: I sold a woman four phones on a family plan for her and her three teenage daughters. She insisted that she be put on the 500 minute plan (the smallest family plan). I informed her that most teenagers can use 500 minutes in a week and begged her to take a larger plan. She refused and became quite angry and belligerent with me for suggesting that her daughters “were not responsible adults.” I noted on her account that she was advised of all overage charges and that there were to be no refunds on the account for overage charges. One month later she returns purple faced and on the verge of a stroke with her $3,200 phone bill.)

Customer: “I need these charges taken off.”

Me: “No. I explained the overage scale to you when you activated your phone, and begged you to take a larger plan. You insisted this was the one you needed and I cannot refund any of the charges.”

Customer: “F**k you then, and f**k [Cellphone Provider]. Cancel my account!”

Me: “I’ll be happy to deactivate your phones but unfortunately that does not release you from your contract. There will be a $240.00 charge for each phone on the account for breaking your contract and you will still be responsible for the current charges.”

(The customer suddenly throws her phone at my head. I duck and it smashes into the wall in a million pieces.)

Customer: “F**K [Cellphone Provider]! F**K YOU, AND F**K ALL OF YOU A**HOLES, TOO!”

(Inexplicably, the last part was directed at the other customers waiting patiently for her to finish. She then proceeds to storm out to her car, a brand new Lexus SC 430. She redlines the engine, drops it into gear, and hits a lamp post hard enough to shatter every piece of glass in the car as well as almost tearing the front half of the car off.)

Customer: *comes back in the store* “Can I use your phone?”

Another Customer: “Karma’s a b**ch, ain’t it?”

 

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A-Cut-e Listening Issues

, , | Buffalo, NY, USA | Working | October 5, 2017

Throwback Thursdays

THROWBACK THURSDAY! Check out this awesome story that you may have missed! What’s an inattentive store clerk experience you’ve had? Let us know in the comments!

(I am at a local music and movie retailer buying a package of CD jewel cases. The total charge of the sale is less than four dollars, and I am paying with a relatively new debit card.)

Clerk: “Okay, just enter your PIN on the pad.”

(I do so.)

Clerk: “Wait, there is an error here. Let me call the manager really quickly.”

(She uses the phone to call the manager and I hear a few “yes” and “no” responses. Then, she says “OK” and hangs up.)

Clerk: “I’m sorry, sir, but I need to destroy the card.”

(To my horror, she cuts up my card and throws it in the trash. Her phone is ringing the whole time. The manager comes running over to the counter.)

Manager: “What is going on?!”

Clerk: “I destroyed this gentleman’s card. It must have been stolen.”

Manager: *angrily* “I said, ‘Does he have another card?’ not ‘Destroy the card!'”

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Making Lemonade Out Of Lemons, Literally

, | | Right | September 28, 2017

Throwback ThursdaysTHROWBACK THURSDAY! Check out this awesome story that you may have missed! What’s a crazy cheapskate experience you’ve had? Let us know in the comments!

(Well, it was at a seafood restaurant, but it’s happened at other places. Servers from all over know about it)

Me: “And what would you like to drink today?”

Customer: “Five waters. We also need more sugar. And please bring a lot of lemons.”

(I bring them extra lemons and more sugar, but it was not enough)

Customer: “We gonna need a helluva lot more than that!”

(Turns out they needed all of this to make LEMONADE at the table! Talk about cheap…)

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How A DS RPG Killed The ESRB

, , | | Right | September 21, 2017

Throwback ThursdaysTHROWBACK THURSDAY! Check out this awesome story that you may have missed! What’s a crazy videogame related experience you’ve had? Let us know in the comments!

(Customer brings a mediocre role playing game for the Nintendo DS up to the counter.)

Customer: “Hey, would this game be good for an eight year old?”

Me: “Well, does he like RPGs?”

Customer: “Oh, I don’t let him watch anything rated R.”

Me: “Oh…I mean, does he like role playing games?”

Customer: “Whats that? That like one of them Mario games?”

Me: “No, it’s one where you follow a story line and usually has a lot of reading, like Final Fantasy. Has he ever played anything like that before?”

Customer: “Oh, he don’t read books. And I don’t like that it’s rated R and PG.”

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Age Ain’t Nothin’ But A Number

, | | Right | September 14, 2017

Throwback ThursdaysTHROWBACK THURSDAY! Check out this awesome story that you may have missed! What’s a crazy technical support experience you’ve had? Let us know in the comments!

(Yet another power cord/paint dispenser story…)

Me: “Okay, it’s not plugged in.”

Him: “It’s plugged in–it goes right to the back of the computer!”

Me: “No, that’s a serial cable, not a power cable.”

Him: “What’s this orange one then?”

Me: “That connects the computer to the network. It’s also not a power cable and doesn’t connect to the dispenser anyway. The one for the dispenser is black and has a three-prong plug on the end.”

Him: “Listen to me, young lady, I have been on this earth for 56 years and I know what a power cord looks like!”

Me: “Yes, well, I’ve been on this earth 34 years and I know that some things have to be plugged into an outlet to work.”

Him:

Me:

Him: “Oh. There it is. Okay, it’s working now. Thanks.”

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