Does Not Register How To Use The Register

, , , , , | Right | April 29, 2019

(Our card reader does take chip cards, but it’s a very persnickety thing and if you do things in the wrong order, it will either ignore you completely or force you to start over.)

Me: “Okay, ma’am, before you chip it, just confirm the amount—“

Customer: “I know how to do it!”

(She jams her card into the chip reader. It gives an angry buzzing noise.)

Me: “Okay, ma’am, please take your card out of the chip reader and press the green circle on the screen.”

(Ignoring me, she jams the green circle on the keypad.)

Me: “Ma’am, you have to take your card out, press the circle on the screen, and put the card back in.”

Customer: “I know how to do it!”

(She jabs the circle on the screen but doesn’t take her card out. The reader proceeds to ignore her card in the slot and instructs her to swipe or chip her card.)

Customer: “Why does it say to swipe or chip?! It’s already in there!”

Me: “Ma’am, this machine is very persnickety. You need to take your card out and start over.”

Customer: “No, I don’t! I know how to use these things!”

(The card reader times out, meaning we now have to start over. I press the appropriate buttons.)

Me: “Take your card out and press the green circle on the screen. Then put your card back in.”

(The woman pulls her card out, then jams it back in before pressing the green circle. Since she didn’t press the green circle first, the machine buzzes at her.)

Customer: “Why is this so hard? I know how to use these things!”

Me: *annoyed* “Ma’am, please listen to the instructions–“

Customer: “This is bulls***! You do it, then!”

(She throws her card down on the counter. I sigh, turn the scanner toward me, and press the green button. It chimes happily and I put her card in. In seconds, her card is authorized and I take her card out and hand it to her.)

Me: “Now you just need to sign using the stylus and press the green circle on the screen again…”

(She jabs the screen viciously with her finger and rubs back and forth.)

Customer: “Why isn’t it working?!”

Store Manager: *who has been nearby, watching* “Because you can’t seem to follow directions. Use. The. Stylus. And press the green circle on the screen.”

(The woman finally grabs the stylus, scribbles incomprehensibly on the screen, and jams the stylus back into its holder. I sigh and pick up the stylus, pressing the green button. The persnickety machine is finally happy; it chimes again and the woman’s receipt prints up.)

Customer: “I know how to use these things!”

Me & Store Manager: *as she flounces out* “No… You clearly don’t.”

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Cold, Wet Cash

, , , | Right | April 3, 2019

There’s a man who visits the thrift store where I volunteer somewhat regularly. He suffers from some kind of chronic sinus problem. He never says anything and usually doesn’t cause any problems, but one day he paid for his item with two dollars that were sopping wet and suspiciously slimy.

I didn’t notice until they were already in my hand, and I didn’t want to embarrass him, so I set them quickly in an empty slot in the drawer, but I felt nauseated for the rest of the day.

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Canadian Politeness Is Infuriating

, , , , | Right | March 29, 2019

(We have just recently changed the store around, so many people are getting confused as to where stuff is. This older gentleman comes in and is looking at the videos, but looks really confused.)

Me: “Is there anything I can help you find today?”

Customer: *in a very thick Irish accent* “Why the f*** did you ask me that? Do I look like a f****** thief to you? All you Canadians are the same and so rude!”

Me: “I’m sorry I offended you, sir, I was just asking, as we recently rearranged the store, so I thought you may need some help.”

Customer: “I don’t care. You are so f****** rude! They don’t do that where I come from!”

(He walks out. I then have a regular customer come up:)

Regular: “What the h*** was his problem?”

Me: “I don’t know. I guess he didn’t like me being polite and trying to help him.”

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Charity Starts At Home And Ends At The Door

, , , | Right | March 27, 2019

(At our thrift store, we take donations of gently-used items and resell them. We are quite popular, often having to limit donations to five bags or boxes of items simply because so much comes through. A woman drives up with a trailer load.)

Coworker: “I’m sorry, ma’am, but we have a limit of five boxes of items, so we won’t be able to take it all today.”

Woman: *immediately angry* “Are you kidding me?!”

Coworker: “I’m afraid not. We get so much stuff that we just can’t take it all. We’re also limiting what we can take.”

Woman: “What do you mean?!”

Coworker: “Well, ma’am, it’s currently July. We can’t take any of that Christmas stuff. We don’t have the shelf space to store it for the next five or six months. We also can’t take disassembled furniture or gas-powered items. It’s a liability issue.”

Woman: “Well, you can just make an exception for me!”

(She starts trying to drag items out of the back of her truck, but my coworker immediately seizes every box she drops on the ground and simply tosses it back into her pickup.)

Me: “Actually, ma’am, no we can’t. We do have a list of other places you can go who would be happy to take—“


Coworker: *now cross and no longer polite* “Well, ma’am, if you don’t want to be inconvenienced, what makes you think we want to be? I’m refusing to take any of your things now. If you dump anything else on our property, I will call the police with your license number.”

Woman: “I want to talk to your manager!”

Coworker: “Go right ahead. Her name is [Manager], and you can talk to her by going to the front door and asking for her.”

(He closes the door in her face. I’m gaping at him, but he just smiles.)

Coworker: “[Manager] put those restrictions on, and I know I won’t be fired. I handle furniture pickups and deliveries. I also manage the sporting goods, power tools, and the entire half of the store dedicated to furniture. [Manager] would have to hire three or more people to replace me and we both know it. She also told me not to take crap from entitled people.”

Manager: *walking by a few minutes later* “Got a complaint about you from some lady about a big trailer of stuff. I told her that your judgment is law at the donation door. She didn’t like that.”

(My manager shared a smirk with my coworker and wandered away.)

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Don’t Let Her Walk All Over You With Those Crappy Shoes

, , , , | Right | March 22, 2019

(I am covering the shop for my mom while she has a doctor’s appointment. Her boss/friend is more than okay with that, and tells me if a customer is rude that I can give it right back to them. The shop is more of a side project so it isn’t a big deal. I am at the counter, tagging and folding some clothes that just got dropped off, when I hear the front door slam open.)

Woman: “There is a pile of dog-s*** out here and I stepped in it! My shoes are now ruined!”

Me: “I’m sorry to hear that. Sadly, it happens quite frequently here.”

Woman: “I demand to be compensated! I can’t wear these now and they cost over $500 dollars! What are you going to do to make this right!?”

Me: “…I can sell you some shoes?”

(Cue angry screaming and door slamming closed. When I went out to lock up for the day, I saw the rather huge pile of dog poop on the ground. The woman had decided to wipe/rub her shoes against the entire front half of the shop. I told my boss. She just laughed.)

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