Not Even A Charitable Excuse

, , , , , | Right | December 28, 2017

(It’s the first winter during the refugee crisis in Europe. A lot of asylum seekers haven’t been able to register and be assigned to a home due to the sudden influx of people, so they are camping in front of the respective government agencies in the cold. The owner of the secondhand shop where I work decides to help, and starts a campaign where you can donate winter clothing for refugees at our store and get 10% off on your purchase in return. Sadly, that does not only bring kind-hearted people to our store but a lot of people wanting to complain.)

Customer: “Hi there. I want to speak to your boss about the program you’re doing. Honestly, it’s a disgrace you’d run a charity for refugees here while there are so many German families that are poor and can’t buy clothes.”

Me: “Sadly, my boss isn’t in today. However, if you’re coming in because you’re concerned about poor families, I have good news for you. See, that promotion is actually modelled after a promotion we’ve been continuously running since 2008, where you donate children’s clothing and get off 10% of your purchase. Do you have some children’s clothes you’d be willing to donate?”

Customer: “Absolutely not! They can shove that free clothes up their a**es. They need to stop being lazy, spongeing off of others, and feeling entitled to get free stuff just because they are too lazy to make a living.”

Me: “May I remind you that your initial complaint was that we provide charity to refugees while there are poor German families?”

Customer: *dumbstruck for a second* “Umm… I mean… JUST F*** YOU GUYS!” *walks away*

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What A Sweet Gesture

, , , , , | Right | November 23, 2017

(I am working a long shift at the thrift store, and have not eaten for a while. A customer approaches me with a plastic bag with some white thing inside.)

Customer: “Hi! Who is the manager now?”

Me: “Well, that would be [Manager].”

Customer: “Oh. Well, is she out on the floor?”

Me: “No, ma’am. She’s in the back. Would you like me to call her up for you?”

Customer: “No, no, that’s fine. How many people are working today?”

Me: “Three.”

Customer: “Only three?! Well, I guess you each get a box.”

(She pulled three boxes of delicious-looking caramel rolls out of her bag and walked out, after I thanked her profusely. Not all customers are horrible!)

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Thrifty With Love

, , , , , , , | Romantic | November 19, 2017

(My older sister and I have finished shopping at a thrift store and are waiting in line to check out. There are lots of families in the store, and soon there is an announcement over the store’s PA system.)

Store PA: “For safety reasons, children cannot be left unattended in the store. Please make sure your children are with you at all times.”

(While we wait, I’ve decided to look at the jewelry displays on the other side of the register counters. I am gone for maybe a minute, but out of the corner of my eye I notice my sister is already talking to someone, which isn’t that unusual, given how outgoing she is. She’s in her mid-20s and is talking with a man who looks to be in his 40s. When I return, I do not expect to hear the following.)

Random Man: “It’s important to keep up with the trends to look presentable. I have thousand-dollar suits, but this was too good a deal to pass up. I mean, eight dollars?” *holds up old-looking, yellow-ish and tan blazer* “One time, it was raining and I didn’t want to ruin my fancy shoes, so I wore grungy shoes—”

Sister: “And you brought the other pair to change into?”

Random Man: “No. But wearing those shoes turned out to be a mistake.”

(I’ve been silent, trying to figure out why she’s talking to him about work clothes. She suddenly turns to me.)

Sister: *in a louder, more excited voice* “I’m thinking about going back and buying that Super Truck video game.”

Me: *groaning* “Please, no. That game looked so stupid.”

Sister: *continues pointedly talking to only me* “Nah, it looked fun!”

(I get the feeling she’s trying to avoid talking to the man again, and we continue to chatter about video games until we reach the register. We pay quickly and dash out the door before he can follow us.)

Me: *Incredulous* “Was that man in a thrift store trying to hit on you by saying he has thousand-dollar suits?!”

Sister: “Yeah! I don’t know how I get all these random guys hitting on me! He was definitely way older than me and not that attractive. He just started talking about how he was going to get [the blazer] tailored.”

Me: *joking* “I should have known better. They clearly said not to leave your children unattended in the store, for safety reasons.”

Sister: *also joking* “Yeah, this is all your fault.”

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Unfiltered Story #93142

, , | Unfiltered | September 9, 2017

[i]This story has both bad customers and bad workers (me!).
I work in a shop that sells donated items to raise funds for disaster relief.
We sort out the best items to sell and maintain a neat store. A lot of work goes to making sure everything is top-notch and the prices reflect the quality of the items. Most people appreciate that and often compliment how good an experience it is to shop in our store.
However, some people think our store is a flea market and that they can haggle. Some get downright nasty when the cashier tells them the prices are final. Currently we are rather busy, with both registers in use. A group of difficult customers are causing a scene and my coworker has called a supervisor to help de-escalate the situation.[/i]

Customer#1: I demand you give me a bulk discount! I won’t pay this much for used pants!

Supervisor: Our prices are final, we won’t drop them for anyone, for any reason.

Customer#2: Oh come on! Your prices are crazy high! No other flea market has the same prices as you!

[i]I’ve been listening to this for a while and I guess it has gotten me in a foul mood. An elder couple approaches my till.[/i]

Customer#3: Hello! I’m sure you can give this to me for 5 euros, right?

Me: I’m terribly sorry, sir. Our prices are final and I can’t lower…

[i]At this point I realize the price tag reads 5€. I smile sheepishly at them.[/i]

Me: Oh, looks like you are getting this for 5 euros, sorry about that.

Customer#4: It was a joke, dear.

Me: And it was a good one, ma’am. Sorry about that.

Customer#4: It’s fine, thank you and have a great day!

I was really embarrassed, but on the plus side the experience improved my day and the group from earlier had calmed down, bought their items and left without issue.

Jesus Entitles You To Nothing

, , , | Right | September 1, 2017

(The thrift store I work at has a valued customers promotion. Spend twenty dollars, get a stamp. Ten stamps gets you 50% off an entire purchase. At the time of this story, I have been on the register a month. A customer comes up to the register, pulling three full shopping carts.)

Customer: “So you know, I have a full shopper’s card.”

Me: “All right. Could I see the card please?”

Customer: “Oh, I don’t have it with me. I left it at home. But you can trust me.” *she shows her cross necklace* “I’m a Christian.”

Me: “Ma’am, without the actual card, I can’t give you the discount. Your faith isn’t a good enough reason to give you the discount.”

Customer: “Why, don’t you trust a Christian woman?”

Me: “Ma’am, on the list of answers to the question, ‘What would Jesus do?’ I’m pretty sure ‘defraud a thrift store’ is nowhere on it. What I can do is ring up your purchases until you hit two hundred dollars, then give you the full stamp card to get the discount on the rest of the order.”

Customer: “No, I have a full card and you will honor it, because I’m a Christian.”

Me: “Ma’am, may I just say ‘Render unto [Store] what is [Store]’s, and render unto God what is God’s.’”

(At this point, the manager arrives and deals with the customer. Afterwards, the manager pulls me aside.)

Manager: “She’s tried that before, on other new cashiers. You handled that well.”

Me: “You don’t grow up in a church without learning how to deal with ‘Christians’ like that.”

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