A family requests a specific room layout, and the only one left is on the concierge floor, normally reserved for business guests and off-limits to kids.

Concierge has a special lounge area with couches and chairs. The dad is sitting in the lounge reading a paper, and his daughter is jumping around the room, couch to chair to couch. The girl at the concierge desk goes over.

Concierge: “Sir, please ask your daughter not to jump on the furniture, because she might fall and get hurt.”

Guest: *Flipping out, yelling* “Who do you think you are, telling me how to raise my kid?!”

As he’s screaming at the concierge, the little girl misses a couch, falls, and lands on the $18,000 cut-glass “Little Mermaid” coffee table, breaking it. The guy grabs the crying child by the arm and walks away.

Guest: “I told you not to jump around like that!”

I work in a theme park. Weekends get very busy. It isn’t unusual for the line to enter the parks to stretch all the way back into the shopping/entertainment complex, or even all the way back to security. It’s just how it is these days, and most people just roll with it. Most of them.

I’m positioned at the end of the line for purchasing tickets, wiping each counter and credit card machine down with disinfectant after each group, making sure people keep their masks up, etc. It’s about 1:30 in the afternoon, and we’re finally starting to get caught up after our morning rush. The line is only ten to fifteen minutes long. A couple gets in line and the man waves me over.

Entitled Dude: *Incredulously* “Excuse me, but we purchased annual passes online yesterday. Do we really have to wait in this line?”

Me: “Yes, sir, you’re in the right place. No need to worry.”

Entitled Dude: “No, I don’t think you understand. We purchased annual passes.”

Me: *Confused* “…and this is where you pick them up, sir.”

Entitled Dude: “I really don’t think we should be made to wait in a line with these people when we’re annual pass holders. We spent a lot more money than they did to be here.”

Me: “I’m sorry you feel that way, sir, but this is the only place to pick up those annual passes.”

Entitled Dude: “So, you’re telling me that I paid [price of the most expensive annual pass] for these passes and you’re going to make me wait in line behind them? This is unacceptable.”

The end of the line has moved at least ten feet so far during this conversation.

Me: “Again, I’m sorry you feel that way, sir, but to be completely frank with you, an hour ago this line went all the way to the other side of those arches. You are not going to be waiting long at all by comparison.”

Entitled Dude: *Getting huffier and huffier* “If this line had been that long when we arrived, I would have just gotten the passes refunded and left. This is not how you treat people after they spend [price of the most expensive passes].”

Me: “You certainly don’t have to stay in this line if you don’t want to, sir. If cancelling the passes is what you’d prefer to do, you’re more than welcome to do so.”

Entitled Dude: “Is there someone I could speak to about this? I am not feeling very welcomed here at all.”

Me: “Guest Services would be the only people who could assist you in this situation, sir. You’re welcome to visit them at your convenience, right over there.”

I pointed out another line and returned to my other responsibilities. When they got to the front of the line, I hurried to wipe down the counter of the unlucky coworker who was about to end up with them, apologized profusely for what she was about to deal with, and promised to fill her in when I could. I watched the transaction from a distance, and it took longer than it should have, seeing as it was a simple order pickup. Ultimately, one of our leads came up to them, spoke to them briefly, and walked away with them toward the entrance gates.

Long story short, they threw another fit with my coworker about having to wait. They had purchased our cheapest two-park pass as opposed to our most expensive three-park pass, and they refused to leave the window until they saw a manager. That’s when the lead showed up, gave them a completely insincere but convincing apology, and offered to escort them directly to the entrance to make sure they didn’t have to wait in another line, which placated them enough that no complaint about my coworker or me came in.

Joke’s on the jerk, though; by that time, there was no line at all at the front gate, so he didn’t actually get anything in the end… unless you count getting laughed at in the break room later!

When I am around seven years old, my family goes to a popular theme park for my sister’s tenth birthday. Since it is summertime, it is boiling hot; that’s California for you. We go to the log rides to cool ourselves off and a stranger cuts in front of us in line.

Dad: “Hey, what are you doing? We’ve been waiting in line for twenty minutes!”

Stranger: “I’m going to overheat! I deserve this spot more than you!”

Mom: “Ma’am, you can wait in line like everybody else. Just because you’re hot, it doesn’t mean you get to cut in front of everybody.”

A kind worker comes over.

Worker: “What is going on?”

Mom: “This woman cut u—”

Stranger: *Cutting her off* “THEY CUT ME!”

Dad: “Ma’am, I’m pretty sure you did.”

Stranger: “HE’S LYING! I GOT THIS SPOT FAIR AND SQUARE!”

Worker: “I’ll go check the surveillance.”

He comes back and looks at the EP.

Worker: “Miss, according to the surveillance, you cut them out of nowhere. I’m going to have to ask you to go to the back or leave.”

Stranger: “What?! That’s not fair!”

Worker: “If you’re not going to go to the back of the line, I’ll have to call security to ban you. You’re being a bother to everybody else.”

The woman scoffs, rolling her eyes as she leaves. But she doesn’t leave in silence.

Stranger: “YOU ALL DESERVE TO BURN IN H***!”

Then, she left the line and the place entirely; we didn’t see her anywhere else in the park.

My dad, my new stepmother, and I are in a theme park. We are waiting for a ride that allows you to drive through a path on a car, and somehow my stepmom gets into the driver’s seat while my dad and I are in the back seat. I don’t know much about her, except her previous husband used to yell at her for everything and she’s a bit jumpy. Obviously, my dad knows this.

Dad: “Hurry up! What are you doing? GO! GO! GO!”

Stepmom: “I’m trying!” *Fusses around in a panic*

Dad: “You’re gonna crash! AHHHHH!”

Stepmom: “SHUT UP! I said I’m trying!”

He turned to me and winked. I gave him a disapproving stare. I suffer from anxiety, too — mainly because of him — and I didn’t think him scaring my stepmom was funny. He continued to yell at her, and the car jolted around. Needless to say it wasn’t fun, and that was the last time I went to a theme park with them.

I sell tickets at the resort with two theme parks and the boy wizard. A couple comes to my window to pick up a pre-purchased order. We are VERY strict about needing to see ID to pick up these orders, especially for Florida resident tickets, which require proof of residency for everyone over eighteen.

Guest: “But I don’t have my ID; I left it in the car.”

Me: “I’m sorry, but without ID, I cannot issue these tickets.”

Guest: “But I’ve already paid for them!”

Me: “I understand that, but I still need to see your ID. Do you happen to have a picture of it on your phone? That would be sufficient.”

Guest: “Of course not. Who does that?”

Lots of people, actually, but she obviously doesn’t want to hear that.

Guest: “So, are you telling me I have to go all the way back out to my car and back just to get my ID, just to get my tickets that I’ve already paid for?”

Me: “I’m afraid so.”

I’m genuinely sympathetic at this point, as it is a bit of a hike back to the parking garages.

Me: “But when you get back, you won’t have to wait in line again. Just let the person at the start of the line know what’s going on and they can bring you straight back to me. We can at least save you that little bit of time.”

Guest: “I’m not doing that. I want someone to carry me. Can you get someone to do that?”

I’m certain I must have heard her wrong.

Me: “I… I beg… I, uh… Come again?”

Guest: “I’m not walking all the way back there just for my ID. I want someone to pick me up and carry me to my car and back again. Is there someone who will do that?”

We have an awkward staring contest for several seconds until I regain my power of speech. My “customer service conciliatory” voice does not come back for the rest of the conversation.

Me: “No.”

Guest: “Then I want a refund on my tickets. Give me that, instead.”

Me: “Guest Services are the only ones who can refund pre-orders.”

Guest: “I’m not walking all the way over there, either. You’ll do it.”

Guest Services can’t be more than 100 yards away, and she points toward it as she says that, so she clearly knows where it is.

Me: “I cannot. Guest Services can.”

Guest: “I. Want. A. Refund!”

Me: “Go. To. Guest. Services.”

Guest: “I AM NEVER COMING BACK HERE AGAIN, DO YOU PEOPLE HEAR ME?! [HUSBAND], WE’RE GOING HOME!”

She stormed away, not toward Guest Services, but back toward the parking garages. So, judging by the address on the order, she’d presumably gotten up early enough to get to Orlando from close to three hours away by about 9:30 in the morning, only to turn right around and go back home because she wouldn’t walk back to the car for her ID — even though she was going to walk around the park all day. And she was leaving without her money because she wouldn’t walk the tiny distance necessary to get it — even though she was willing to walk back to the car to leave. Whatever makes you feel like you won, lady.