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Getting Shirty About The Shirt

| Orlando, FL, USA | At The Checkout, Bad Behavior

(I used to work at a theme park with a popular two month long Halloween event. As a merchandise vendor I manned a glow cart during the event, and had a cash apron and a phone to run credit cards. This particular night, I am assigned to the cart that sells light up t-shirts that respond to music. I sell a $40 shirt to a drunk man and he leaves, wearing the shirt, only to return a few minutes later.)

Customer: *slurring* “I don’t want it anymore.”

Me: “I am so sorry, but we’re actually not allowed to do returns.”

(This is because a. we physically aren’t capable of doing credit card returns on our company phones and therefore to be fair don’t do any returns, and b. people commonly try to scam us because we’re working out of a cash apron and not a register.)

Customer: “Look, I don’t want it anymore. I’ve got work tomorrow and I need that cash.”

Me: “We’re really not supposed to do returns, but—”

(I’m about to tell him I’ll call my manager and ask for assistance, but he throws his hands up and storms off. I watch in surprise as he rips the shirt off his back and throws it into the street. He starts to walk away, but then stops and runs back to pick up the shirt. I think he’s going to leave with it until he actually tries to shove the shirt into a prop mailbox nearby. When he realizes there’s no actual opening, he leans down and shoves the shirt down the storm drain. I turn to my coworker.)

Me: “He literally just threw $40 down the drain.”

(I don’t know if anyone will ever get the shirt out of the drain or what it will look like when they do.)

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Not So Pretty In Pink, Part 2

, | Orlando, FL, USA | Bad Behavior, Spouses & Partners

(The theme park I work for is testing a new wristband system. Instead of having to carry key cards for the hotel room, guests get wristbands that will unlock their doors, and they can also be used to charge purchases to their bill. Certain VIP members get to test them early, and get some extra perks with them. I am helping a family check in.)

Me: “Here are your wristbands!”

Mom: “Can we get ones like theirs? I want a pink one and so does my daughter.”

(She points to some people checking in with my coworker. VIP testers receive a different design on the band, and also get to pick from a list of colors. Current guests only get black or light gray.)

Me: “Sorry. ma’am, those aren’t available to everyone yet. The colorful ones are only offered to park members right now.”

Mom: “Well, make me a f****** park member, then! I want a pink f****** wristband!”

(Park members are usually wealthy families who live close by and come to the parks at least once a month. The expensive dues aren’t really worth it for tourists who only visit occasionally. Normally I would try to explain this to her, but I’m frustrated at how she’s treating me.)

Me: “Oh, you want to be a park member? Let me help you sign up! Your dues are $XXXX a year; I can either bill that fee to your room or you can pay right now with the card I have on file. Here’s your paperwork. You’re welcome to fill it out at your own pace and bring it back to any cast member at the check-in desk when you’re ready.”

Mom: *screams loudly and storms out of the hotel*

(The dad watches her leave, then sadly shakes his head.)

Dad: “This is supposed to help us fix our marriage.”

(I later see him and the daughter out in the lobby playing. He waves me over.)

Dad: “My wife decided to fly home because, according to her, you ruined the vacation. She threatened to call your boss. Are you going to get in trouble?”

Me: “Probably not, sir. I did exactly what she asked, which was to sign her up for the park membership. My coworker will be happy to back up my story.”

Dad: “Good. I’ve decided to go through with the divorce. I’m thankful she–” *motions to daughter* “–is too young to understand.”

Me: “I’m sorry to hear that, sir. Please let me know if there’s anything I can do to make your stay exceptional.”

Dad: “I think we’re fine, thank you. How do I contact your boss, though? You’ve been so helpful.”

(I gave him my supervisor’s contact information. Once they left for the day, I arranged to have a small basket of treats and toys for him and his daughter to be delivered to the room. I received a glowing report from him, which helped me receive a raise! He also had some flowers delivered to the front desk of the hotel for all of the staff to admire.)

Related:
Not So Pretty In Pink

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Displaying Your Stupidity

| Hollywood, CA, USA | Crazy Requests

(I work as a food stand attendant. The day has been a hot one, so we’ve been selling out of drinks. We offer two kinds of bottled water but are currently out of [Cheaper Brand], so I’ve taken it off the drink display. However, it’s still on the sign that indicates prices. The next guest in line steps up.)

Guest: “I’d like a bottle of water.”

(Keep in mind that everyone else before her has been buying the remaining brand of water the whole time, so I just assume that this is what she wants.)

Me: “Sure, it’ll be four dollars.”

Guest: *irritated* “But it says three dollars on your sign.”

Me: “Oh, I’m sorry, ma’am. That’s actually the price for [Cheaper Brand], which we ran out of. Right now we only have the four dollar bottle.”

Guest: “Well, how was I supposed to know that you were out of it if you didn’t have it on display?!”

Me: *speechless for a second* “Um… so you want me to put it on display even though we don’t have it…?”

Guest: *seems to realize how illogical she sounded and stomps off without her drink*

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In Line And Out Of Line, Part 13

| Orlando, FL, USA | Bad Behavior, Crazy Requests, Popular

(I am currently working at a famous theme park when an irate customer stomps up to me basically dragging her son along.)

Me: “How can I help you?”

Customer: “My son wants to go on [Extremely Popular Attraction], but there are a ton of people in the way.”

Me: “You need to wait in line like everyone else, ma’am. May I interest you in getting a Fast Pass?”

Customer: *yelling* “JUST TAKE ME AND MY SON TO THE FRONT, GOD-D*** IT!”

Me: “If I let you to the front of the line, then I’d have to let everyone to the front of the line.”

Customer: “Then why don’t you do that, dumb b****?”

Related:
In Line And Out Of Line, Part 12
In Line And Out Of Line, Part 11
In Line And Out Of Line, Part 10

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Coming Face To Face With A Little Haggler

| FL, USA | Family & Kids

(I am working at a face painting location in a major theme park. I notice a small child, at most five years old, staring at the sign with all the designs on it. After a moment or two, the girl approaches me.)

Girl: “How much is it?”

Me: “Hello! Face painting is $12 to $18! The price depends on which one you pick.”

(At this point, she gives me a dirty look.)

Girl: “That’s too much! Can you lower the price?”

Me: “I’m sorry, but I can’t lower the price.”

Girl: “Ugh! Where’s your manager?!”

Me: *trying not to burst out laughing* “She’s not here right now.”

(The girl then turned and stormed off back to her parents, who were sitting on a bench across the way and had no intention of letting her get her face painted in the first place.)

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