(I am the manager. I am only a few years older than the student who is working at the window, but today I decide to dress in more ‘manager-like clothes’ than my usual jeans and oversized t-shirt, while the student (who is on his third shift) is wearing gym clothes. A fancy-looking couple come to the window.)
Student: “How can I help you today?”
Woman: “We want tickets to all the dance performances this season, and we’d like to sit in the mezzanine. That’s the only place you can REALLY see the dancing.”
(We have had tickets on sale for several months, so all of the mezzanine is sold, as are most of the best seats.)
Student: “I’m afraid those seats are unavailable, but I can show you on this chart what we do have?”
Man: *leaning toward the window* “I don’t think you understand. We want to be able to SEE the dancing. Do you understand?”
Woman: “What do you have in these rows? This row should have a very good vantage point for us to really see the dancers.” *she points to rows that are no longer available*
Student: “I’m afraid those seats are sold, but these ones I’m showing you will have an excellent view, I can assure you…”
(The couple are beginning to get frustrated, and the student worker is not able to get a word in. I decide to go to the window.)
Me: “Hi, I’m one of the managers. Can I help you?”
Woman: “He won’t sell us mezzanine seats! How are we supposed to see the dancers?”
Me: *toward the computer screen and pretending to scrutinize* “Oh, yes, I see the problem. If it were me, I would want these seats.”
(I point to the exact same seats the student has picked, just on the House Left instead of House Right.)
Me: “That way, you’ll get a full empty aisle view and fewer heads in the way. Plenty of room to see the dancers!”
Woman: “Thank you!”
(They ordered “those seats the lady said were good” for the rest of the dance shows. I told the student later that he could have me do that same thing any time as long as he checked that I was wearing nice clothes!)
