Not Having His Day Means Neither Is Anyone Else

, , , , | Working | January 11, 2019

(At our reception, we work with a team; not everyone is working every day. We have a decent system, like a log, so people know what happened the day before. One of the team members, [Coworker], never uses the log and doesn’t do most of his responsibilities. He once left an accidental spill unattended for hours, instead of calling for cleaners or cleaning it up himself — regular cleaning mopped it up for us in the evening. We mentioned this to him and our manager, but there is little change. Because we are understaffed, management can’t let him go. One morning, I enter the building for opening up. The door is unlocked. The blinds are up. The heater –which should never be left unattended — is still blazing. Important documents are spread out over the table, right in the open. A few minutes after cleaning things up and checking the log — no entry — management comes in.)

Me: “Excuse me, [Manager], who was on duty yesterday?”

Manager: “[Coworker], why?”

(I manage to hold back a “Why am I not surprised?” and tell him how I found things. The manager sighs.)

Manager: “He already mentioned yesterday he wasn’t having his day. When I noticed [chore] hadn’t been done yet, I asked him if he needed help. I hadn’t seen him yet and boy, he looked awful. He got beaten up due to mistaken identity and he said he wasn’t feeling good. But even so, he should’ve done his standard chores.”

Me: “Or asked for help? Or mentioning it beforehand?”

Manager: “I’ll talk about it to him… again.”

(I know we are understaffed, but this is seriously not working. I’ve requested if he can be transferred to another department, with fewer responsibilities. You simply can’t leave an office unlocked, with a fire hazard burning!)

Not The Kind Of Attack You’re Used To Dealing With

, , , , , | Friendly | January 11, 2019

I sometimes randomly faint. It doesn’t matter if I’ve eaten or not, or if it’s hot outside or not, I just faint, or everything goes black, but I’m still technically conscious. I can’t avoid it, so the only thing I can do is sit still wherever I can.

I was in the line in the supermarket with my mother when I felt an “attack” coming. There was a wooden couch very close to the lines, so I knew I could make it there instead of having to sit on the ground. There was an old couple in front of me, so I politely asked them if they could move. They completely ignored me. Normally I’d repeat it louder, but I was feeling very fuzzy at this point and could only repeat it at the same volume. After the third time, I just pushed past them and walked to the couch. I felt kind of bad for doing that.

After a couple of minutes, I felt well enough to go to the line again so I could help my mother with the heavy bags. When I arrived, I saw that she was having a big argument with the old man and that a random woman in the line had joined in.

Apparently, the couple had heard me, but had chosen to ignore the “stupid, young, lazy brat.” After I had left, they’d started insulting me and complaining about me “pushing them to the ground because standing for a minute is too much for the youth.” My mother did not appreciate that and told them off. The old man had then started insulting her, too, and a woman in the line had jumped to her defense. Meanwhile, the cashier was attempting to convince the old woman to leave because she was done scanning their stuff and they had paid already.

The old man then attempted to make it physical, but after trying to shove my mother weakly, security showed up to escort him and his wife out.

My mother and I thanked the random woman, and I was offered something to drink by the manager, but I declined because I just wanted to go home.

The old man ended up banned from the store.

Better Luck Tomorrow

, , , , | Working | January 9, 2019

(I order something online to pick up in a store. I get an email saying that the order can be picked up that day, while the pickup slip that I need to show says the day after. Since the store is on my way and it’s more convenient for me if I can pick it up that day, I decide to take a gamble and just go. If it’s not there, I can always go tomorrow. I get in line with for cashier, which is also the pickup point. It’s quite crowded, so I patiently wait.)

Me: “Hello. I received an email saying I could pick up my order, but the slip I need to show says tomorrow. I was wondering if it was already in.”

Cashier: “Let me get the manager for you.”

(I step out of the line and wait for the manager. When he comes, he carries along several crates of shipment; clearly, he was unpacking things. He asks my name and order number.)

Manager: “I think I saw it with our shipment. [Employee], could you look for it in the back, while I unpack this?”

Employee: “Sure, can I see the slip?” *I show the pickup slip* “This says tomorrow; you have to come back tomorrow.”

Me: “Oh, but…”

Manager: “[Employee], I think I saw it in the back. Please check.”

Employee: “But the slip says tomorrow! It can’t be there yet!”

Manager: “Please go and check.”

(The employee sighs, goes to the back, and returns after a while. Meanwhile, the manager decides to go in the back, as well.)

Employee: “Yeah, I couldn’t find it. Like it said: it will be delivered tomorrow and not today. It says so on the pickup slip, so you need to come back tomorrow!”

(The tone is quite know-it-all, but I decide to just come back tomorrow.)

Me: “All right, thank you for checking, anyway. I will come back to—“

Manager: *carrying two boxes* “[Employee], it’s the top one.”

Employee: “What? But…”

Manager: “Please give the top box to the lady.”

(The employee gets the box and hands it to me. Not a “here you go,” or whatever, just a sigh.)

Me: “Thank you. I’m glad it showed up. I will let customer service know about the confusing email and slip.”

Employee: “It’s not confusing! It said tomorrow!”

(Clearly not getting anywhere with this employee, I headed to the cash register and checked out my order. When I got home, I had a notification that my order had been picked up successfully that same day!)

Don’t Panic; Just Attack

, , , , | Working | January 8, 2019

(I’ve been out of a job for a while due to depression and anxiety issues. Things are getting better, so I apply for a job as a picker for an online supermarket. This company is mostly run by young people who give space to starting adolescents to succeed in the market, no matter the background. I get the job and find out newbies are being put on “flow” duty, meaning that instead of picking orders, as the job description said, I’m stocking crates and the like. That works fine for me, but the crates are quite heavy and the stress level is high. One week in, I’m put on crate supply. This means I have to fill up a big trolley with crates, put it in an elevator, let the elevator go down while I take the stairs down, and unload again a level below, climb back up the stairs, and repeat. People from four different departments are nagging for crates, and I do what I can — on my own — to fill their demands. I feel the anxiety building up but I’m too busy to catch a break. At one point I feel like I’m about to burst, and I ask my department manager, who is quite a stern-looking woman, if there is something else I can do.)

Manager: “What do you mean, you need something else to do? Why can’t you just do your job?”

Me: “I’m terribly sorry, but I’m doing a job that is meant for three people, on my own now, for the last two and a half hours. I’m at the end of my rope here. Can I please go back to filling duty and swap with someone else?”

(Filling means putting plastic bags in the crates. She huffs but agrees, muttering something under her breath about laziness. This adds to my insecurity and I feel tears welling up. I struggle to get a plastic bag to fit over the edges of the crate. The manager comes to stand beside me.)

Manager: *very condescending* “What? Is this too difficult for you, as well?”

Me: *shaking* “Again, I am so sorry. I sometimes get panic attacks and… and… I’m sorry; I have to go take some medicine for it. Excuse me.”

(I bolt to the break room to have a panic attack and take my meds. Unfortunately, I’m not the only person there, and soon enough I’m surrounded by concerned coworkers. I’m sent upstairs to the boss.)

Boss: “I’m so sorry to hear you are having trouble keeping up. I know what it’s like; I used to have panic attacks, too. It’s a nasty business.”

(I’m getting my hopes up; if he understands what it is, he must know how hard it is to keep a job, and will, therefore, show some compassion, right?)

Me: “It’s just the stress of the first week, I assure you. If I can maybe get the rest of the day off, I’ll be fine.”

Boss: “I don’t think you will be. We can’t really use someone like you on the floor. It holds up the production line. I’m sorry, but I have to let you go.”

(Well, so much for compassion, and way to add to the anxiety!)

Get Rid Of The Bad Customers For Just A Buck Forty!

, , , , | Right | January 7, 2019

(I work at a restaurant as a waitress. One of my coworkers is working outside on the terrace and warns me that there is a difficult table having trouble with their payment and that they’re coming inside to settle their bill. The same people already came to me earlier to insult my coworkers for being cranky and unprofessional and not smiling enough, whilst they were working their butts off due to us being understaffed. The man comes up to the bar to talk to me.)

Me: “Hi! I understand you’d like to get your bill?”

Customer: “Something like that.”

Me: “Okay, that’ll be €20,40, please.”

Customer: “I have €19.”

Me: “Umm, all right. I’ll just need €1,40 more, then.”

Customer: “I don’t have that.”

Me: “I’m sorry?”

Customer: “This is all I have. I don’t have more money.”

Me: “Okay… Do you have a debit card?”

Customer: “Yes. At home.”

Me: “Okay, would you like to run out to get it and settle the rest of the bill later?”

Customer: *angrily* “What? You’re telling me I need to go all the way to [Place five kilometers away] to get my debit card to pay you a Euro-something?”

Me: “Well, yes. I’m sorry, but I do.”

Customer:This is ridiculous! You’re honestly expecting me to come back to pay you people a Euro? I come here all the time! You’re giving me terrible customer service!”

(I’m starting to lose my cool. I’m usually very smiley and happy toward customers, but as he insulted my coworkers before, and makes it come across as if it’s OUR problem that he’s forgotten his card, I’m annoyed. Also, I’ve never seen the guy before.)

Me: “Yes. If you order something, you have to pay for it.”

Customer:It’s only a Euro!

Me: “That you owe us.”

Customer: *giving me a look of pure fury* “You know what? Fine. I’ll get you your Euro. But you’ve now lost a customer.”

(My manager came out and told the guy it was fine. I’m curious to see if he’ll ever be around again. The kicker is, if he would’ve been polite about it, I would have told him not to worry about the remaining €1,40 and taken it out of the tip jar. But how people can be so entitled, I’ll never know.)

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