Always An Extra Room In The Day For Something Nice
I’ve been having a rough day and clients are not very nice to me (impatience, system failure, normal customer service work). I get a new call.
Client: “I’ve sent in an application to create an extra room in my home, and I was wondering what the status is.”
Me: “Well, I see it has been approved, but the letter has not been mailed out yet.”
Client: “Oh, hold on, hold on. I need to put you on speaker so my daughter can hear it; it concerns her, too.”
I have no idea how old that daughter is.
Me: “Well, there’s permission to create an extra room in your house.”
Daughter: “YES!”
The daughter, who sounds very young, starts celebrating in the back.
Client: “Thank you so much.”
Me: “No problem; have a nice day!”
Client: *Thinking she has already hung up* “Wow, that lady was really nice, wasn’t she?”
I needed that, lady. I really needed that. Onward to the next call!